Customer Ratings & Reviews

This is the best hands down!!!! I would definitely recommend

Definitely something I didn't need but it is a nice luxury

I purchased this when it was on sale for $200 and with a total rebate of $150. $50 for this device is definitely worth the upgrade even if you don't use any of the "smart" features to be able to turn it off if you forgot to turn it off before leaving your home is worth $50.

Nest - Learning Thermostat - 3rd Generation - Stainless Steel is already paying for itself after the ComEd rebate and energy reduction on my electric bill

I have been hovering for a year about purchasing this....Buy it folks! Easy install, great Nest support. I installed the mobile app and it helps to save $$$$

I wanted to get a thermostat that had remote capabilities. The Nest is really easy to install and use. The features it offers is well worth the money.

This is the best thermostat ever. The nest app works really good and it even works with Alexa so now you can use your voice to change the temp.

Was skeptical about buying this due to the 50/50 reviews, but so far so good. Have yet to receive our first bill so we'll see how it does this winter.

This thermostat is awesome. It has so many ways to track and save money and turn up or down when you are coming or going from the house!!

Great Nest Thermostat product easy to install and simple instructions

I’ve never had a thermostat that drains the battery before leaving you stuck in the cold with no heat! This thing worked great for a few weeks and then get code e73/4... Searched online it takes power to charge internal battery but can’t get enough. Seems a common problem... no advertising stating this is common and may happen and you may need a special dedicated C line wire installed! It needs too much power! No low battery warning, just dead! The old digital thermostat works great! What if this happened when I was at work or on vacation and the temperature is below zero?! Angry!!!! Ridiculous!!!!

Absolutely love this product. If you are on the edge about buying this product, just do it! You will not regret it.

I removed a fully functioning Honeywell programmable thermostat and installed a Nest. Unit would not call for heat or fan during heat cycle. Could manually turn the fan on and off from the unit. Called customer support. Spent over an hour on the phone running up and down the stairs moving wires and implementing their check list for the unit. Nest concluded that I had a defective unit. Within five days I received a new base wiring plate - not a new unit. I reinstalled it. No change. It had the same problems. I called customer support. They said Nest wouldn't work with my furnace. I could take it back to the store for a refund.

Bought based in large number of great reviews. However, these are just not good in a large house with multiple zones. I have three units in a two story house. I am constantly having to tinker with settings to keep the house comfortable. 1. "Away" feature behaves totally randomly. 2. No "temp hold" feature. We have guests frequently. You cannot just tell the Nest to hold temp for a while without it trying to be 'smart' and changing the programming. 3. Unconventional fan control is very annoying. 4. No local control interface for home automation. 5. Smart features result I really stupid thermostat behavior. Complelely bogus schedules that I have to keep fixing with that app. Looking for something else. As these things cause me to think about my thermostats too much.

The first few months of owning this thermostat were pretty good. It was nice to be able to control away from home through the app on my phone. Then Google pushed through an update that "fried" the wi-fi ability on it. When dealing with their support, they admitted the issue was on their end. However, they have been a complete and total nightmare. After an agreed upon resolution, nothing has come of that and now they are trying to go back on what was agreed upon. If it was something I did, I would be fine. But given they admitted that the issue is known and on their end, they need to take care of this. Backing out two months later on an agreement isn't the way to do it. While the product is good when it works, the follow through on it negates all the positives it could have. At the moment, I have just a very pretty and expensive thermostat on the wall with no ability to control it outside of the dial. I won't be making the same mistake with other products from them now going forward.

TLDR: Your house will be too cold or too hot for at least a day if you have even the slightest issue with the mounting system or WIFI connection. I’m a renter, so I’m stuck with the Nest I have. It was a selling point for us but has become more of a hassle than anything. Device goes through the same cycle every 3 months. Device turns off in the middle of the night and I am unable to regulate temperature. Device and app are completely unresponsive. Nest support recommends running it through a power cycle and manually charging it for 2 hours, which does not work, and also is the first thing that comes up if you google the problem, so these are steps one would have obviously already tried by the time they contacted support. Have gotten it working before with ideas NOT provided for customer service, but only after a full days worth of trying ~everything.~ Maybe I have a fluke product, but support has me running around in circles - even verifying that I am in the same country where the thermostat was bought, which makes me feel like they are scrambling for answers to explain a faulty product. Not worth the hassle. I’ve spent too many hours troubleshooting this product, multiple times per year. Not worth it if you or your pets are sensitive to changing temperature.

We have had lots of issues with ours. It works great then one day its off line factory reset and good again. If you are tech sabby this might work great for you, however I know enough to get me by and sometimes I think I know enough to get me by. I wish it was a little more user friendly

Bought a Nest almost one month ago. It required a common wire from my furnace to work (after over 3 hours of experimenting on the phone with customer support with different wiring connections). Customer support requested I arrange for an installer to add a common wire to furnace and connect to Nest, and the cost would be reimbursed by Nest. Work was completed within a week of purchase (this was about 3 weeks ago). I sent an invoice to Nest and received no response. Called after a few days and was told they could not read the invoice. Asked to take a photo and send to cust support. Took photo, got PDF from electrician and sent to cust support. Again no response from them. Had to call again tonight (mind you, each call takes at least one hour because you have to wait to get basic support staff, and then the basic staff has to call senior specialist to approve the invoice). This time I was told he invoice was "made up." In other words, they did not believe an electrician really did the. work. I explained the work the electrician did, it took about one hour to add a wire in the furnace control box, pull out cable in wall and connect to the extra wire in the cable to the Nest, total cost of $100. Customer support asked if they could call the electrician directly. I said of course. Customer support then said after they confirm with the electrician, they would have to send the request for reimbursement to the "finance people" to pay me. This they said could take between 4 to 6 weeks. So, I'm now looking at minimum of about 2 months to resolve this issue. I cannot recommend this product with this kind of slow, tedious, oppressive customer support. Honestly, if I had not already spent $100 and knew what was coming, I would have returned the product for a full refund. Not worth the hassle.

Did not purchase product from Best Buy but did purchased it directly from Nest, actually I purchased two / one for upstairs and one for downstairs. Checked compatibility, current wiring was compatible (10 year old house). Installed both of them, it was a breeze. Working great but got N72 error code issue. Contacted Nest Support, was told that my system may not be compatible with Nest and that i should contact Nest Pro to check MY System for me and try to resolve N72 error code. NOW PAY ATTENTION PLEASE, WHEN I SPOKE WITH CS AT NEST THEY NEVER TOLD ME THAT I CAN REQUEST SERVICE CALL FOR THIS ERROR THAT WOULD BE PAID BY NEST AS I HAVE COMPLETED MY INSTALLATION AS INSTRUCTED AND CORRECT ( SYSTEM WAS WORKING). I am not an HVAC pro so I have contacted NestPro in order to make sure that installation is done properly and that i will not burn my house down and get rid of N72 Error. Nest Pro came in, checked everything, tested system, all fine but still N72 error is displaying. After nest pro left I contacted CS spoke with XABDIEL (Senior CS Rep) and he told me that error N72 is non issue code and as long as system is working i should disregard it. 1. Why i was not told that in the first place? 2.Why i was not made aware by the CS rep i originally spoke with that i can request service trough Nest directly and get paid back for service call. 3.Why do they sell system that even when it works properly still displays error code (deceptive advertising and it does not work as advertised) 4. Asked NEST to reimburse me for $215 i paid for Service Call as i was not made aware that N72 is non issue code and that i would not make service call request in the first place / I WAS BASICALLY TOLD THAT THERE IS NO WAY OF GETTING MY $ BACK So after 9 hours of calls and service visits / $800 spent i am an owner of NEST product, BTW Nest is owned by GOOGLE and i guess they do not care about happy customers.

Love this item, it's so great. I almost saved more than $500 in my energy bills with this product.