Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16026 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 729 Showing 14,561-14,580 of 16,026 reviews
  • Rated 1 out of 5 stars

    Terrible Experience

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so disappointed. Was so looking forward to having a Nest thermostat but it was not meant to be. My home is only 5 years old but no one could get it to work with my system without it blowing fuses and completely disabling the heat pump. $250+ wasted on installation. Too many complications with it so I had to return the units. So much for wanting to be energy efficient. There is nothing special about my HVAC system and the professionals couldn’t even get it to work. Sorry I even tried.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the remote use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved being able to change the temp of the house when away at work or vacation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest is easy to use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Nest as its so easy to install, set up and use. Setting it up with google home was easy too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, love the feature where iyou can control the temperature before you arrive home.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    AWFUL!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really disappointed! We’ve only had this for a year and 2 months and it’s already quit working. Constantly says low battery and we can leave it plugged into the charger for 8 hours and it still won’t charge. All this, in the middle of the hottest days of summer. And when it’s trying to charge, the HVAC shuts off because the thermostat isn’t connected.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for smart home

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Easy to install, everything was labeled for an easy installation. Highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hey

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this product it works at outstandingly well! It is a must buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good with negative impact

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good but it looks like it put a pressure on HVAC system and consequently on house power.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Dreza. We appreciate your feedback, and we’re sorry to hear about your experience with the Nest Learning Thermostat. We’d like to know more and investigate whether your concern is caused by the device or other environmental factors. Please contact us anytime through phone or chat and we’d be happy to help you: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Excellent thermostat

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one of the best smart thermostats on the market! You can’t go wrong with this.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible Software Support

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two nests in my house and they always say they are offline. When I get up and go look at the Nests it says they are connected to Wi-Fi. Also see the Nest online in my route table. Their app support is what is terrible. Does this on multiple phones. Also notifications rarely work if something has happened to the HVAC. Since Google took over it has gone downhill. No or lacking QA process before they release software updates. Has potential but not until they get all their bugs figured out. Have had issues with these on and off for almost 4 years now, including the new one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I really enjoy being able to change the temperature on the thermostat from my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only is the thermostat easy to install but you get a rebate from APS Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works beautifully

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything it says. Works well with amazon Echo and Alexa. Super easy to install and set up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nest products are always amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried many thermostats in the past. This is our go to for home automation. It integrates well with Control4 and savant. Super easy to use and install. Customers love the Nest Sense options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart homes

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic products- easy to use, install and you know exactly what's going on when you are away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good Item. It appears to be able to save me money on my heating and air conditioning bills. I have to learn on how to set it for desired heating and air conditioning conditions. If necessary, I can contact Best Buy to to advise me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy use and easy install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase. Delivery within timeframe. Easy use of thermostat and super easy install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect so far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and set up. I really like being able to change temps when I’m away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make my home cool

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thermostat is perfect for my life on the go. Plus my house is full of nest products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure how we ever lived our lives without this. Controlling it when not home is everything!

    I would recommend this to a friend
Sponsored