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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16026 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 755 Showing 15,081-15,100 of 16,026 reviews
  • Rated 3 out of 5 stars

    Still figuring this out.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying to figure out how to use it. Sometimes when I think I'm cooling I get heat.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    didn't work and customer service was not helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have a working traditional thermostat, i figured i would upgrade to potentially save. i installed and it worked. then i turned it off but instead of stopping, it kept raising the temperature. then researched online to figure out settings then it got to almost 90 degrees when i called customer service and without hesitation, the guy said "it's your system that is broken". i told him that my system wasn't broken 30 mins ago before i installed nest and he said it's your heating system. offered no troubleshooting help just kept saying it's my heating system. i ripped out nest and installed back my basic thermostat and it worked instantly. worst purchase made and worst customer service

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and runs great I'll highly recommend it. Worth the buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for managing climate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only drawback is that it does not send alerts otherwise good thermostat. Does go offline every now and then too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, easy setup, but takes control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest has ecological settings that are wonderful at saving energy. However, my personal tolerance for temperature doesn't deal well with the high and low temperatures the Nest wants to use. So, I wind up using it much more like a regular thermostat. Still saving money, but if I could adjust the highs and lows a little more to meet my comfort zone it'd be helpful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok Thermostat

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat is ok. It does not work the same in fan mode as a regular thermostat.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great thermostat

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great especially when paired with an alexa

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great until the wifi radio inevitably fails

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my Nest thermostat until 6 months in the wifi radio failed causing instability, random restarts, and battery drain. Google makes it an awful experience to replace a defective product. I would recommend looking at other smart thermostats if you value your sanity.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Nick, thanks for letting us know about your experience with Nest Learning Thermostat. We apologize that this has been a less than ideal experience for you.

      Your feedback is important to us, as we’re always looking for ways to improve our products and services.

      We're hoping you will keep using your Nest Learning Thermostat. If you need further assistance with your replacement, please give us another chance to improve your experience. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp Nest

  • Rated 3 out of 5 stars

    Could not set up on the app

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No instructions on how to set up on your phone if you have a problem!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the integration from multiple products such as simple safe. Had a issue with the unit a few months after purchase but customer service was EXCELLENT!!! Sent a new unit and everything works perfectly now.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as smart as I want...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be smarter... It doesn't learn quickly and always tries to save energy in lieu of making you comfortable...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    For the Price not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are way to expensive and seem to have a mind of their own...... not easy to link up

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nest Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this one during thanksgiving. Somehow this thermostat was not compatible with my system. It froze the fan outside during winter. took long time to recover. Called nest customer service for installation but it was not helpful either.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Smart Wifi Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Smart Wifi Thermostat has made it very simple to control the heating. Setup was easy with instructions included. Installed myself and it even works with Samsung Integrations to be controlled via Samsung Smartthings App.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nested

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not installed yet, I hear good and bad about these, we'll see next week

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My main gripe with this unit was the lack of HomeKit. Ultimately it’s why I moved to eco bee. Every manufacturer has is pros and cons the only thing the EcoBee 4 was missing is the snazzy build materials the Nest has. Otherwise the EcoBee is a better unit IMO.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great simple camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this camera to keep an eye on my dog when I'm at work and the picture quality is amazing plus being able to speak to my dog over the camera is a great feature. Setup was simple since already owned a nest product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eco needs work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't mind constantly monitoring and resetting your thermostat then this one in s for you.::

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the way it looks in my living room, very easy installation too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy installation and good sync to the app..

    I would recommend this to a friend
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