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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16026 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 770 Showing 15,381-15,400 of 16,026 reviews
  • Rated 5 out of 5 stars

    Initial review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am loving it! I purchased the stainless to go with my items at the house, I love it, the wife loves it and the in laws are asking about. I live in Florida so ac is a must and always running, The thermostat before would always be off by a degree or 2 and can always hear the fan constantly running and the house to me would cool properly, Ive had to keep it down to around 73. That spiked our bill a lot during the summer months. Installation was a breeze, that website worked perfectly for it because you tell it what wires are hooked on your previous thermostat and it tells you where to connect them. Its a breeze and its awesome it comes with the tiny flathead as I didn't need to go out to buy one. You wont need it after that but its a nice tool to keep. Setup was cake and connected to wifi right away, downloaded app to iphone and can control it through my phone! The initial set up the thermostat takes a moment too cool since it is in its learning phase, but I could really tell the difference right away! I can keep the thermostat around 75,76 and its cooler than its ever been! I can already see saving money on a monthly basis, also check with your local power company to see if they can give some sort of break or discount, itll vary from area. I will follow up when I have owned it longer. So far I am in love! For the price, eventually I see it paying itself off and saving money! I mounted the unit to the wall and I patched and painted the wall so it looks clean, if you don't have the ability to do so, there is a cover you can mount that comes with the unit to hide any holes for a clean look

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent price, saves in the long run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely saves money in the long run compared to smart hours or comparable services

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    “Eco” freak

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has a dozen preset settings to be more economically efficient, it’s a little annoying. Even after adjusting all the settings it continues to change the temperature without notice. I still kept it to impress all my friends with my boujie thermostat.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there! Thank you for sharing your experience with the Nest Learning Thermostat. We appreciate your feedback and understand that while the preset settings for energy efficiency might not align perfectly with everyone's preferences, they are designed to optimize energy use and comfort. It's important to note that your device is designed to learn your habits and preferences over time, and it may take some time for it to adjust to your specific usage patterns. Our support team is available to help you, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Buyer Beware Poor Customer support

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer Beware, after Firmware update Device stopped connecting to the network, Followed all the instruction even attempted to get a hold of Next Zero support. device were bought in July of 2022 have just submitted my warranty lets see if they respond their customer support is sorely lacking

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Speab10307. Thanks for sharing your feedback on the Nest Learning Thermostat. It’s unfortunate to hear of your experience with the connectivity, and that we’ve fallen short on your support needs. We appreciate all your efforts to make it work. And we’re sorry for the inconvenience this has caused you. We understand you have submitted a warranty claim for this reason. But it may be easier to contact us anytime so we can provide you with real-time services and assistance, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up and install to replace my old thermostat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thermostat been waiting forever for it to go sale for a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for leaving the house and returning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it lights up when you enter the room, esp. at night. Very easy to change settings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works ok, takes a long time to learn

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took several weeks for the stat to stop overheating the house by several degrees

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't installed yet but have seen its capabilities at family homes. Great convenient product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope to save some money using this highly rated thermostat. Got at a good price from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    By far great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The nest was our best investment and love the technology of turn on from home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recomended for any household! Love that it keeps track of previous tempuatures

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine for about 6 months, after several hours on the phone with support they sent a replacement, that one didn't work at all. Went back to a regular thermostat.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about the issues you've experienced with your Nest, and we'll be happy to look into this further with you if you can reach out to our support through one of the support channels available in this link: Nest.com/help Nest

  • Rated 5 out of 5 stars

    Best thermostat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it- it remembers when I changed the temperature and does it automatically!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat is the best improvement to any house if you looking to improve your ac system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an old home and had some wiring questions. Nest was quick to respond to my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to control heat/air in the home and to be able to do the same when away from home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fully integrates with existing network of Nest devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was very easy .. also the mobile app gives multiple options to manage schedule

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great when it connected to Wifi

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was great until it stopped connectinf to WiFi. I’ve only had it a year and a half. Disappointing.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Antgee, we're sorry to hear you're having connectivity trouble with your Nest Learning Thermostat. To give you the assistance you need, contact us, we're glad to help: https://support.google.com/googlenest/gethelp?hl=en Nest

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