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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 16026 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Nest Learning Smart Wifi Thermostat, particularly its ease of use and overall performance. Many appreciate the convenience of remote control via smartphone and the straightforward installation process. The thermostat's design and connectivity also receive positive feedback. However, some customers have reported compatibility issues with their systems and concerns about battery life, while a few desire more intuitive scheduling features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 777 Showing 15,521-15,540 of 16,026 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'all be saving money every year with a great product!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Complicated and keeps dropping off the internet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to operate. Keeps disconnecting from the internet so then it has to reset and you have to recheck your schedule.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about these issues you've experienced with your Nest and we'll be happy to look into any issues you've been experiencing if you can reach out to us through one of our support channels.

      Our contact information can be found here: Nest.com/help Nest

  • Rated 5 out of 5 stars

    very nice purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels, looks and functions like a quality item. buy it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest is amazing and helps save us money every month.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the WiFi feature. The only bad thing is when it learns you it is difficult for you to change the temp and make it stay

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Common Wire Installation

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my new condo and it worked well for a year. After that, the system kept disconnecting. I had to reach out to the Nest team and they told me I'd have to have a common wire installed in order for it to operate correctly. They connected me with a technician and it was installed the next day. The product works like new again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice if you can get a rebate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, maybe smarter than I would like it to be. Expensive unless you can get a rebate from your utility company!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Rated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know that this thermostat is highly rated however I couldn't get it to work with my system. We think that there is a problem with my wiring configuration so I had to return it for now and will have my system checked out by an A/C specialist. Therefore I cannot rate it at this time but it is making me do a rating before I leave this screen so that said I can't give a high rating. They should have a no rating option.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat keeps shutting my furnace off then on then off then on then off then on, etc. Nest support is obviously just reading from a script. I reinstalled the old smart thermostat this was supposed to replace and everything worked fine. I do not recommend this product at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Away from home feature seems to be great energy saver.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working 1/28/2019 and had to buy a different type, not the nest anymore

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about the issues you've experienced with your Nest, and we'll be happy to look into this with you if you can reach out to us through one of our support channels to investigate further.

      Nest.com/help Nest

  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So handy. I love that I can control it from my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought I'd have fun with a thermostat. Lol.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Needs to be 0 starts

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for 6 weeks that’s it it just died gave up worthless

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi David,

      Thanks for letting us know of what happened to your Nest Learning Thermostat. We can imagine how you must feel, but you're not without help!

      Nest Learning Thermostat comes a 2-year limited manufacturer's warranty. We would love to take a look to isolate the cause and assist you with a resolution if you can get in touch with us here: https://support.google.com/googlenest/contactflow Nest

  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died 3 months after installation. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Alidori, thanks for sharing your experience. We’re sorry to hear that your Nest Wifi stopped working after a short time.

      We value your feedback and we’d like to help you the best way possible. If you’re willing, please reach out to our support team. We’d like to hear more about what happened so we can investigate the cause of the issue. You can call us anytime using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 3 out of 5 stars

    Adaptive thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adapts and learns your preferences. Can control from anywhere with the mobile app

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disable Learning

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The learning aspect is difficult to use. It is much better when you disable it and program it the way you would prefer. Not worth the aggravation.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, DavidB. Thanks for sharing your feedback. We’re sorry to hear about your experience with the Auto-Schedule feature of your Nest Learning Thermostat. We’d like an opportunity to investigate whether this issue is caused by the device or other environmental factors. Please get in touch with us anytime for troubleshooting guidance, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Wonderful Gadget

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item help reduce my heating cost. I love the fact that it keeps up with my schedule.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wide temperature swing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thermostat was 2 to 3 degrees too high. Then the temperature swing is way too wide. For example if it is set to 68 degrees the heat won’t turn on until below 66 degrees and then it will turn off until above 70 degrees. I returned the unit.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about this experience you've had with the Nest Learning Thermostat. The Nest has a maintenance band of 1 degree, so if you're experiencing inaccurate readings, or the maintenance band is 2 degrees or more, please reach out to our support so we can assist with getting this resolved.

      Nest.com/help Nest

  • Rated 4 out of 5 stars

    It needs a C wire to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even if they advertise it can work without a C wire, it does not. Apart from that I did not have any issues

    I would recommend this to a friend
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