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Customer Ratings & Reviews

Your price for this item is $254.98
The comparable value price is $279.99

Customer reviews

Rating 4.7 out of 5 stars with 465 reviews

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    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-465 of 465 reviews
  • Rated 1 out of 5 stars

    Absolutely horrible!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only wish that I could laeve -stars! I have had this thing for a couple of years. If you are the type of person that can't decide what temperature you would like you house to be and need google to do it for you, because they are smarter than you, this is your thermostat! EVERY DAY I set the temp and it is changed! I have reset it, looked for a way to change it, to stop it. Doesn't exist! Welcome to 1984!

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hey there, GregP. We’re sorry to hear your experience with the Nest Thermostat Gen 4 hasn’t been the best. We’d like to provide you with some troubleshooting steps so you can get the right temperature:

      1. Disable learning for the temperature schedule — When Auto-Schedule or Smart Schedule is turned on, it learns from the adjustments you make to optimize your schedule. You can manually edit the existing schedule, create an entirely new one, or turn off these learning features.

      2. Turn off or adjust Eco Temperature — Your Nest thermostat gives you a temperature range you can select from when you set an Eco Temperature. The Eco Temperature ranges you can choose from are: 40-70°F (4-21°C) for heating mode and 76-90°F (24-32°C) for cooling mode.

      We’re just a click away anytime you need us: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    WiFi issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried for 5 hours to connect this to WiFi. Could not do it, nest said it’s a firmware issue. Returning.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, we're sorry to hear you're having trouble with the connectivity on your Nest Learning Thermostat. We suggest contacting us, we're here to help: https://support.google.com/googlenest/gethelp?hl=en Nest

  • Rated 1 out of 5 stars

    Zero support from google

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest was a great company until google bought. There is zero active support for the Nest, all you can do is search for other people’s posts that have tbe same problem as you - and there are no solutions. This product is overpriced garbage and has cause me to waste money - the Nest does not follow scheduled settings and turns on AC needlessly. Avoid!

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there. Thanks for sharing your experience about the trouble with your Nest Thermostat Gen 4 schedule. Your satisfaction is important to us, and we're committed to providing the best possible support.
      To help us resolve this issue, please contact our support team at:
      https://support.google.com/googlenest/gethelp?hl=en
      They can assist you with troubleshooting and finding a solution. madebygoogle

  • Rated 2 out of 5 stars

    Nest 4th Gen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brightness is not adjustable, cannot use Nest app for thermostat controls, other than that it's a good upgrade from pervious gen.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We wanted to let you know that we’ve started to roll out a software update to optimize how your Nest Learning Thermostat (4th gen) automatically adjusts screen brightness to deliver improved readability based on your environment, learn more here:  https://support.google.com/googlenest/answer/15440543 Nest

  • Rated 1 out of 5 stars

    Not a peoples brand

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You won’t be able to set a target temperature because google doesn’t allow you, they’re control freaks. The range is 4 degrees, either too cold or too hot. Can’t make it automatically set around one temperature. Go with other brands.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      We appreciate the feedback on your Nest Learning Thermostat (4th gen), Miike. We hear you on wanting to get the temperature exactly how you want. The Nest Learning Thermostat (4th gen) has a maintenance band that allows the temperature in your home to change by a few degrees before turning your system on or off.
      To adjust this setting, here is a quick guide to do so:

      > Open the Google Home app.
      > Select your thermostat.
      > Tap Settings
      > Tap Thermostat and then Advanced configuration.
      > Adjust the heat temperature difference and cool temperature difference as preferred.


      For more information on the maintenance band, here is the link: https://support.google.com/googlenest/answer/9233450?hl=en&ref_topic=9361874&sjid=13263823338859454227-NC madebygoogle