Customer Ratings & Reviews
- Model:
- GA03013-US
- SKU:
- 10926996
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Highly anticipated this device, had to return it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been enthusiastically waiting for this device to be launched and purchased the doorbell on the first day of availability. I have a unique requirement in that every other video doorbell I've seen is spec'ed at 16-24 VAC for wired operation. The doorbell transformer in my house is only delivering 14 VAC, and is buried somewhere under the wallboard in my finished basement ceiling or some wall. I've been unable to locate it despite looking in all of the usual places and using circuit tracing tools. I thought that the 8-24 VAC voltage spec was a lifesaver. Alas, this was not to be the case. I thought that the mechanical install would be the most challenging due to the narrow uneven channel between my storm door frame and the brick wall, but the wedge took care of that and I was able to get the doorbell to fit. I have had two Nest thermostats for years, and have never had an issue configuring them or controlling them with the excellent Nest app. My experience in trying to configure this doorbell using the Goole Home app was a nightmare. The user interface and experience are extremely poor compared to the Nest app. My first attempt to configure the doorbell failed, so I deleted it from the app and started over. This time, I made it through the configuration, connecting to my network, and getting to the point where the app said I should see video and was connected to Nest Aware, complete with a welcome email. I didn't see video, and never did. The camera was offline, with no way to get it online. In addition, though I had set the configuration for a wired chime, it did not activate the chime. So the device was perfect except for not displaying video or ringing the chime... Long story short, I spent two hours with Google Nest Support and they were unable to resolve these issues through multiple deletions and reinstallations of both the device and the app. I was also unable to successfully connect to my network or either of the Nest thermostats again for configuration - got an error message that "something went wrong" - no error code, or ability to retry, just cancel the configuration. And at each step of the configuration process, with each parameter entered, it took minutes for the app to respond. During that time, I was told that if the camera goes offline, it's due to network issues, but every other device on my network including smart appliances as well as computers, phones, smart TVs, A/V receivers, and my two Nest thermostats were all doing fine. I could have connected the doorbell to a different segment of my network, but there is no way to manually configure the network if there is another Nest device nearby. It automatically only configures through the other nearby Nest device if found - another bad design element of the app. I let the Google Nest Support person know that I had spent far too much of my time on this already, and would pack up and return the unit. I provided a number of suggestions on how the app could be improved and said that if their developers would like a beta tester with 45+ years of experience in HW/SW/systems design and implementation for a version of the app that incorporates these suggestions along with hardware that performs as defined, I'd be happy to do so if they provide one to me for free. All in all, an extremely poor and disappointing product experience.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate you letting us know about your experience with Nest Doorbell (Battery). It’s unfortunate to learn that you came across installation and connectivity issues, and that we’ve fallen short on your support needs. This is definitely not the kind of experience we want you to have.
Nest Doorbell (battery) can be powered with wires delivering 8 - 24 V AC, and at least 10 VA, 50/60Hz, worldwide. While the Nest doorbell can replace most wired doorbells, there are some cases where the doorbell system either doesn’t give enough power or gives too much power. So, if you plan to connect a Nest doorbell to your current doorbell’s wires, you should check that your current doorbell can be replaced by the Nest doorbell and that your doorbell system will work here: https://support.google.com/googlenest/answer/9247132
Also, there could be some settings on your router or access point that could be causing a problem with the connection. High firewall security or parental controls can block communication with Nest servers. Refer to your Wi-Fi router or access point documentation to check if these features are enabled on your network and how you can exempt your doorbell from these restrictions. Check our recommended Wi-Fi settings for more detailed configuration options: https://support.google.com/googlenest/answer/9240155
If you have a mechanical chime with moving parts and it didn’t ring or didn’t sound right, try the following:
- Remove the chime cover and check that the wires aren’t touching any moving parts.
- Next make sure that any exposed wire ends (with bare copper showing) aren’t touching each other.
- Then test your chime again
You can get more help to troubleshoot chime issues in our Google Nest Help Center or visit this link for more details: https://support.google.com/googlenest/answer/10732535
We take your feedback seriously, to work on improving our products and services. We understand your decision to return your Nest doorbell. If you’d like to try it out again in the future, we’d be happy to work with you again and help improve your overall experience: https://support.google.com/googlenest/gethelp
Clear video
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, the video is very clear. Easy to instal to existing wires.
I would recommend this to a friendGreat camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera, the app is amaizing easy to use amd very good reaolution.
I would recommend this to a friendAdd wireless charging to make it better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected, but I would like to see wireless charging options in future models
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Mattyg19, we're always appreciative of the feedback that you provide us. We've taken note of your feedback and we'll certainly hand over this information to our product team since we're always searching for opportunities to improve our products and services. We'd also like to highlight that you can count on us for your support needs on Nest Doorbell (Battery). Simply reach out to our support team here: https://support.google.com/googlenest/gethelp
Google doorbell
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect camera for our home setup. Works great and stays connected to WiFi without issue.
I would recommend this to a friendIt does what you’d expect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well pleased with this purchase. Had -Robles’s with the wired one not working and frying wiring. This works great. Will just have to charge it every month or so.
I would recommend this to a friendBest doorbell
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for being able to see when someone is at the door or if a package is being dropped off. The app for this is perfect and gives notifications
I would recommend this to a friendGoogle best doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing doorbell and the battery last a long time before you have to charge it
I would recommend this to a friendLove the camera
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second I bought, no complaints at all! The only thing is that I wish I can keep using the Nest app
I would recommend this to a friendWhat a waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second doorbell i had gotten to not get assistance with troubleshooting just to be told its my ISP as their excuse nothing is wrong with my internet i work from home and still have a job but my issue is that everytime i recharged the battery its always the third time like my first battery it goes offline then i reset it twice to end up factory reset then it comes on stating idle and camera not working
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello StarW, we really appreciate the review you shared about the Nest Doorbell (battery), and it’s unfortunate to hear of your poor experience with its connectivity. We can imagine how hard you tried and we’re sorry for the inconvenience this issue has caused you. Your feedback helps us identify areas we can work on, and we’ll definitely share this with the right team to improve how we handle customer concerns with accuracy and efficiency. Meanwhile, we’d be happy to have a closer look into this. Please share with us your recent case contact reference for further investigation here: https://support.google.com/googlenest/gethelp
Battery powered door bell camera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery powered safety door camera that can be easily charged and connect to your phone. Pretty cool and useful when not home or just a pirate of bed when at work or out.
I would recommend this to a friendProvides security, works flawlessly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The viewing angle of the camera is great and the doorbell is the right volume. Really like this tech, provides peace of mind.
I would recommend this to a friendDid not connect to wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had tto return it devise since it did not connect to my wifi, we tried many times, we even reseted the router aa we thought it was probably the internet setups and nothing worked.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, LadyG. Sorry to hear you had problems connecting your Nest Doorbell (Battery) to your wi-fi. Even though you returned the device, your feedback is important to us and we’d like to learn more about what happened — when you have second, here’s a link to share more: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Useful Product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useful product. The charge lasts a long time. The interface lags a bit on the app but is a worthwhile purchase.
I would recommend this to a friendDoorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our doorbell. The zone feature works very well.
I would recommend this to a friendWorks with Google
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great visuals. Very good at picking up and alerting different things
I would recommend this to a friendGoogle ring camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing ive ever got. Love best buy. Will always buy my prodcuts from this store
I would recommend this to a friendGreat camera and notifications
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the clearity, what notifications i want and how often. VERY easy instructions and set up. Was up and running and installed in less than 20min. Great initial quality and seems very sturdy to withstand the weather. Love the different chimes it offers as well. Whether you’re in the google nest “ecosystem” or not. Highly recommend this doorbell!
I would recommend this to a friendNEST DOORBELL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You´ll have a perfect view at your doorstep with a 24/7 streaming doorbell camera.
I would recommend this to a friendDoor Nest
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Nest doorbell supposed to be battery operated, this have a power function where I connected to my old doorbell, works perfect. I don't need to recharge this one.
I would recommend this to a friend
