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Customer reviews

Rating 4.7 out of 5 stars with 1393 reviews

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94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,393 reviews
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Thanks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job and made sure the new tv was installed perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very Professional and kind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was very friendly and knowledgeable about installing our TV. He was very patient with all my questions and showed me the things about this TV that I didn’t know. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Mounting

    Rated 5 out of 5 stars

    Great job installing larger tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very careful in mounting my new tv because it was larger than the previous one. They did some measurements and determined the best way to hang the new tv without damage to my ceiling or w all ll. These were true professionals and very courteous to me and careful in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My Samsung 65" Tv replacement tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad set up my tv and explained everything to me I'm very satisfied and happy with my service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very careful to make sure everything was working before mounting everything. Then mounted the TV keeping all of the cables tucked behind the TV and out of sight. Everything was then tested and cleaned up. Went over the new TV to make sure we understood all of the new settings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who installed the TV was very friendly and polite it was very helpful and he answered all my questions thank you very much for your service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’m really Loving my Samsung Q80 LED -65 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, I was very pleased. My tv was delivered to my home in 2 days after purchase. No long wait for this purchase. They had my tv mounted just where I wanted in approx. 15 mins. Or Less. They made excellent recommendations which I found very practical, .they went beyond excellent , their work was outstanding! They even removed the empty tv box for me with No fuss. This is my best gift (to myself) so far, I’m thoroughly enjoying it! Thank you very much Best Buy, my Best Buy so far!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent. Very professional and informative by answering questions asked. They get 100 % rating from me. They also cleaned the area worked in my room. Left nothing for me to pick up as a customer. Thank you❤ for your service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original installation was not what I expected but the re-install was great. It was done to my expectations and they understood what I wanted. The sound bar is now where it belongs and wires are not visible. Only wish the original installer had been a little more on the ball. Sorry I don’t have a before picture but previously the sound bar was on a lower shelf and was not aesthetically pleasing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV was a replacement for my ladt TV that got damaged during my move but had warranty. This model is 10 times better than the last one. It adjust through anylighting and the image is crispy. My folks are jealous they complimented my new installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Service - 55" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2/16/24. Bryan & Tamen did an exceptional job installing this 55" TV. Remote service did a good job providing added remote service when needed. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy to use & great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer spent the time to make sure all products work & what additional equipment is needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sprroach Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt and Professional both the technician and his aid. They even wore booties to protect my new carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek SQUAD came through rehung my tv, set it up, and guided me through the features on the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers took their time to do the job right making sure that I didn’t have any concerns whatsoever, they showed me how to work my new TV and installed it with precise measurements

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A new TV was delivered and set up in 1 week from the time I called them. It was under warranty and all went well. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time an very professional. I would use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the way to go on TV installations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad agents installed a new TV, removed the old one and cleaned up the area in less than 30 minutes. They were professional and very willing to explain things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was fantastic. I cannot speak highly enough. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nathan was very helpful and got my sound bar installed quickly

    I would recommend this to a friend
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