Customer Ratings & Reviews

This Heybike Mars. 2.0 is trash. Since i got this bike in August the battery doesn't work and best buy on here selling defective products and you cannot return this bike. Its been a headache going back and forth with heybike to get a new battery. This whole experience and this bike trash. I will never buy anything from bestbuy nor heybike. I bought the mars. 1.0 no problems. I spent 1,000 on a piece a trash smh bestbuy most definitely got me. You buy this bike no matter whats wrong with it bestbuy won't help. Its like they're selling the last of the lot which it defective bikes. Shame on you bestbuy for selling this bike and you wont make it right nuts.

Very happy with my purchase! Assembly was easy, and I initially wondered why it wasn't reaching 28mph. But I figured it out - I needed to unlock it through the app. And yes, it does go up to 28mph with just the throttle! No complaints here!

Bike is great! Arrived with some serious blemishes due to packaging process. Heybike provided compensation rather than replacement parts. Customer service was slow but effective.

Bought this for my husband. Took a little while to put together but he loves it

The bike worked pretty well and still is after a couple months of bad weather here and there just was frustrating in the beginning because the battery and key was messed up.

Easy to build and very reliable bike battery life good also

I’ve got three Mars 2.0 and love everything about them. Great bikes!! Great customer service too. Definitely recommend

This bike quick gets up to 31mph. Fun use it everyday to get back and forth to work hasn’t failed me yet

Best Mars 2.0 E-Bike to ride in town. Getting a lot great complements on the bike. Sweet bike.

This is the best bike I like it very much. I feel it very comfortable

I love my hey bike and most of all the protection that Best Buy gives me.Hey bike is amazing runs fast and goes thru everything.

I purchased a Heybike Horizon in June of 2024. I am very happy with the bike as I have not experienced any issues. Customer service has been very good in responding and helpful.

Beautiful bike. Owned it for a year. Good battery, well-proportioned shape, and high speed. Low use of spare parts.

I like the bike and I figured out how to put it together. However, the battery has a faulty connection in the switch and I have not been able to use the bike as I have been exchanging emails and videos they ask me to take of what I am doing, I have asked for a new battery, but am waiting for their response to the last video I sent showing how the battery connects very sporadically.

Excellent product and excellent price. High quality bicycle.

Believe me this is the best bike , I have 3 of them.

I purchased this bike from Best Buy last week and was initially excited to try it out. After assembling it and bringing it on a camping trip, I discovered it was defective. Despite a full charge, the bike shuts off immediately, indicating a likely wiring or battery issue. I contacted Best Buy right away, only to be told it was “non-returnable.” Unfortunately, I hadn’t seen the numerous negative reviews about this bike on Reddit and even on Best Buy’s own listing—reviews that paint a very consistent picture of major product flaws. It’s hard to believe the positive reviews are genuine given the overwhelming volume of complaints. The manufacturer has been making me jump through endless hoops just to get a replacement battery, turning this into one of the worst purchase experiences I’ve ever had. Best Buy appears fully aware of these ongoing issues yet continues to sell this product without offering meaningful support. I’ve been a loyal Best Buy customer for years, but this experience has completely eroded my trust. I will be taking my business elsewhere and strongly encourage others to avoid this bike altogether. I think there is some major ethical concerns that a company like Best Buy would sell a product they know has thousands of negative reviews on the internet and they know is faulty.

Could not be happier with the Haybike. Everything I was looking for in a collapsible e-bike. The family enjoys the bike each time we bring it out. Can’t wait to hit the mountain!

Doesn’t go 28mph app is useless and the keys are only for locking the battery in place. the indicator on the battery isn’t the same as indicator on the screen. It’s up to you to determine which one you’ll go by. Bike was slightly damaged when I received it back brake may need adjusting

Had bike a few weeks with over 100 miles all off road and bike performs well. I had one question that customer service answered promptly and followed up to make sure everything was good