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Customer Ratings & Reviews

Your price for this item is $526.99
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The comparable value price is $619.99

Customer reviews

Rating 4.6 out of 5 stars with 456 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the screen size, price, easy setup, light weight, and battery life of the 17.3" Laptop. They appreciate the large display, affordability, user-friendly setup, portability, and long battery life. However, some customers are negative about the keyboard lacking a backlight. They find it inconvenient to use in low-light conditions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-12 of 12 reviews
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Keyboard

    Rated 3 out of 5 stars

    A good computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer does not stay connected to the internet. I have had to reboot the computer. The keyboard is a little warped near the mouse trackpad. I like the big screen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent for the price but has issues

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery does not last long, if off the charger and sometimes it does not want to restart

    No, I would not recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 3 out of 5 stars

    Lacks Two Key Features For The Price Range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lacks a backlight keyboard. The keyboard is hard to read unless you're looking at just the right angle. Also, for the price, it should have been equipped with a touch scree display.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 3 out of 5 stars

    OK

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very heavy laptop and it came with S mode. Tried a lot to switching out of S mode, no luck. Kids can use for online digital class considering the wide screen,.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    HP computer review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is ok, unfortunately I ended up with a Trojan Horse

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 3 out of 5 stars

    HP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good graphics and easy to use, price is reasonable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too soon to evaluate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too soon to comment on performance as I need geek squad help to get me set up correctly. Just recovering from surgery. Having trouble activating printer and it is an Hp printer! Printer works fine on IPad, error message on laptop states “printer off line.”

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gotta say, this is my first laptop and I’m having a very difficult time getting used to it. I’m used to it iPad, I would probably like it better if it was touchscreen.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    HP Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's pretty good. had a few problems and got it worked out with someone's help. I really haven't had a long enough to give more review on it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice laptop but Costco sells it brand new for less what I've paid best buy for a out of the box piece, NF

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for school

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok for the price. If you need something for now it’s a good laptop

    No, I would not recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 3 out of 5 stars

    Stealth Keys

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer, service, delivery were fine, however, the letters etc on the keys are very hard to see. I don't know how painting light grey letters on a silver key is a good idea. Letters should have contrast so they can be seen in any light. Had to buy a light to clip on computer to shine on keys.

    No, I would not recommend this to a friend