Customer Ratings & Reviews

Could not get this printer to connect with Wi-Fi even call customer service they could not get connected.

I really needed a printer because I am 66 and going back to school. This HP Printer has made things so much easier. TY Best Buy

Arrived on time well packaged with instructions for use and link to support if needed

Piece of trash/ I downloaded the HP smart app and unable to connect the printer to my Mac/ help and support don’t work/ don’t waste your money or time.

Replaced my old bulky printer and now have a scanner at a great price!!

--- SETUP --- To set up this printer, download the HP Smart app to your phone. Connect the printer with the included power cable, turn it on, and the app will automatically find the printer for you. Follow the app instructions to complete setup. No PC required for setup or use. --- FEATURES --- All in one printer with 5.5 color pages per minute, 7.5 mono pages per minute, holds up to 60 papers in tray, holds up to 25 printed pages in output tray, mobile and PC printing, print from anywhere with link from app, 1200 x 1200 scanner resolution, auto-shut off, photo printing, 1 black cartridge and 1 color cartridge included, HP Instant Ink compatible. --- EXPECTATIONS and PERFORMANCE --- Setting up this printer is easy, but I ran into a problem where the app would indicate that my password was incorrect to connect to WiFi even though it wasn’t. After a close and reopening of the app, the app didn’t ask me to setup again, it just accepted that setup had been completed. The app can guide you on how to install the ink. The ink holders will move to the center of the printing area for you to install the ink. All you have to do is push the ink cartridges in until you hear an obvious click. After you complete app setup and run the alignment pages, you can use the app to replace an existing printer to your instant ink account or add the printer to your instant ink account. If you add this as a second printer, you are given a 3 month trial. If you replace it, your subscription continues as normal. The printer itself does a very good job at printing text. The text comes out clear and crisp in both, color and monochromatic. As far as printing colored documents or pictures, I chose to print in the highest quality for photos and the photos themselves come out pretty crisp as well. Photos were printed on regular white paper. If you have an instant ink account, you can print as much color as you want, as you are only deducted the # of pages you print, not the type of ink you use, which is great if you print a lot of color documents. I used the scanning bed to test the scan. Using your phone and the HP app, you can scan from your mobile device. The app gives you a preview of the scan, but once you actually save the scanned image, it loses quality compared to the image that you scanned. Scanning text works ok, but scanning images isn't a go for this printer. One of my most noticeable and favorite things about this printer is how silently it prints. It is one of the most quiet printers I have ever used, and it is perfect for late-night printing. --- APPROVAL --- This printer is ideal for small home needs, such as the occasional document printing or even a family or pet photo print here or there. I wouldn’t recommend it for scanning, though. College students or a less tech savvy inclined person will appreciate its ease of use.

This is a great budget printer for someone who needs something simple but provides quality printouts. The quality of the output is great, and the colors are true and vibrant to the original. When used under the “best” setting, the prints are almost photo quality. Construction The unit is extremely lightweight and easy to move around. Some parts of it feel flimsy but they are tougher than they feel. The main part that feels this way is the output tray, it feels jammed whenever I am pulling it down and like it might break, but it takes some tough love and just snaps down with a little force. The buttons also have a budget feel to them and make a loud click but work just fine. Besides that, it is a compact unit that does not take up much space. Set-Up Setup is a breeze. Once it is plugged in and the HP Smart app is downloaded to a phone or computer, it will give step by step instructions to follow and complete the process and connect it to the network. It took me less than ten minutes to get it going. Print The print quality is exceptional as noted above. Words are printed with clarity and crispness. Colors are true to the screen. Nothing is strayed or frayed. The “best” setting makes a beautiful printout with increased saturation and vividness. Time from click to print is about ten seconds with the “normal” quality setting. Ink The included ink cartridges do drain fast. I have printed about 10 pages and my color ink levels are estimated at around halfway drained already, while a fourth of my black has been used. HP has a monthly subscription included that replenishes the ink automatically by shipping it out to you as needed with the first three months being free. The printer sends the information to the account, so HP knows how many pages you have printed as the subscription is determined by page usage. There are also options for higher yield ink so that it does not finish as fast for those that prefer not to subscribe. Scans The scan is only done through the flatbed, and it is subpar. There is a grainy quality to them and a textured appearance even when set to the highest resolution. App The HP Smart app is great for many reasons. It gives the ink levels right up front so that it is easy to keep track of. I can easily print from my computer or phone. Along with that it allows for faxes to be sent free, a great addition as I need it occasionally and have no other way of doing so. Along with that there are other uses for it, such as allowing scans to be done through the phone’s camera. So far, the app has not given me any pop-ups or annoying pushiness to use their ink subscription services. Extras HP has made the printer with self-healing Wi-Fi that prevents its printer from losing connection to the network as is the frustrating case with some printers. I really like that about HP because I have had many printers with such issues. Conclusion I really like this printer for occasional use. Its print quality is great, but it uses up ink too quickly in my opinion. I do not recommend this for anyone who plans to use it to scan anything where the quality is important, such as photos. Besides that, it is a great budget-friendly printer.

This Deskjet 2855e is a compact capable printer for light home printing needs. Setup Setting up the hardware was fairly easy. The printer is nicely wrapped in plastic so I was not afraid of breaking anything as I pulled it out of the box. Other components are taped onto it, and all I needed was to attach the power wire. After that, I placed the ink cartridges in, which was easy to put. Installation This was very challenging. I probably ran installation around 15 times to get it right--yes 15. HP Smart easily detected the printer and hooked it up to my wifi, but the installation stops after that step. I switched installation between HP Smart and directly from windows settings (add printer option) using WPS direct and manual IP address adding but the connection won't go through. I suspect that it has something to do with 2.4ghz and 5ghz wifi signals, which, like my IOT devices that I set up has a hard time connecting with the network, where I suspect the printer communicates only using 2.4ghz. This was most of the pain, and it was brutal. Luckily it went through after the nth try. Print Output Aligning was not that hard, as the scanning feature is easy so that I can align the heads. Printing was fairly fast and the quality is pretty good for a Deskjet output-- it was comparable to my LaserJet printer. One issue I had though was, there is almost no extension tray that holds the printed pages. It just throws them all out of the printer and onto the table. Luckily it I placed on a longer table, if not, it will just be throwing documents to the ground. Also, paper tends to double up every so often as it feeds onto the printer. It's a bit of a nuisance. Good thing is that the print speed is pretty fast. Software HP Smart has been a great tool for printing and I am glad it is integrated in this Deskjet model. As long as everything is set up, remote printing and ink replenishment is automatic. The app itself helps with printer tools like diagnostics and status. With the app on my phone and my tablet, I can easily print my documents from my devices. This is a good printer for home use. It is not too complicated and is fairly easy to use—just have some patience with its quirks!

I purchased the HP DeskJet 2855e Wireless All-In-One Inkjet Printer for my mom, and it turned out to be the perfect choice. Setup was quick and simple, and the wireless connection makes it easy for her to print from her laptop and phone without any hassle. It’s compact, quiet, and ideal for everyday printing, scanning, and copying. The 3 months of Instant Ink (plus the bonus month with the code) is a great value — she doesn’t have to worry about running out of ink anytime soon. This printer is exactly what she needed for home. Reliable, affordable, and user-friendly — highly recommend it!

Not please or happy, the set it being wireless so be able to set itself up. In this day and age ? I still can’t connect its wireless connection to make a copy . Very disappointed!!!

Worked great for 2 days now everyday it takes a call to HP and an hour to get it working then the next day it won’t work again

It has not worked properly since i got it. I will not buy this printer again

The HP DeskJet 2855e is a compact and budget-friendly printer that’s perfect for everyday home printing needs. It offers decent print quality for documents and photos, and setup is quick and straightforward. The wireless functionality makes printing from multiple devices easy, and HP+ integration adds cloud printing convenience. While it’s not designed for heavy-duty use, it’s a solid choice for students or home offices looking for an efficient, no-fuss printer.

The HP2855e is a great for home or a super small office Multifunction device. Size is decent. Not too big. Appearance is white and more modern look. Setup was super easy. I initially could not figure out which ink cartridge went where but I took my time and figured it out. Downloaded the HP Android app from play store. Followed the step by step instructions and I was all set up. Setup via Windows 11 was super easy as well. Searched for printer via device setup and I was all set. Comes with limited free ink - 3 months. Printing via Windows is super easy. Printing via the android app is easy as well. I am now used to HP's app so scanning and printing is easier for me to navigate. My kid uses it for school and he has no issues with it. Super simple straight forward printer to use. Great for students and for small home office use. Overall pretty good printer. Anyway for the functions I used it for and for what my kid needs to use it for for his school this works just fine. I would recommend it for what it is advertised for.

This HP DeskJet 2855e Wireless Printer, Scanner and Copier is a great piece of equipment to have for home or school. It copies and prints in black and white, or in color. The scanner is a flatbed scanner that scans a clear and accurate image of text, photos, business cards, and more. The printer takes two HP ink cartridges, one black, and one color. Setting it up: Setup was very easy, and took no longer than 5 minutes. I downloaded the HP application as per the setup guide, and followed all the steps. I didn’t even have to use a computer to do setup. I used my smartphone. It also seamlessly connected to my home WiFi. Ease of use: One of the greatest things about this device, is that it is simple to use. There are no complicated settings, although there is advanced functionality and printing. Scanning/copying: The flatbed scanner is as easy as opening a top, laying the page you want to scan or copy face down, and either pushing a button on the interface or in the application. You can scan to various file formats as well. Printing: The great thing about printing with this printer, is that it gives you options on quality, number of copies, size, and paper type. Pros: This printer does everything a student or home user needs. This is simple to operate. It’s wireless, so it can be used by everyone on the WiFi network. You don’t have to hook it to a computer. It can be placed anywhere in the home that has a good WiFi connection. You can use HP Instant Ink with this printer. Cons: It’s not slow, but it’s not super fast either. Summary: It is a good all in one printing device that is great for home or school.

The printer marker has gotten more complex. Different forms of ink, huge LED touchpad screens with lots of different options and features, there are a lot of things to consider. For some, some of that may be too much. Some people just want a simple printer. For them, the HP DeskJet 2855e meets their requirements. Setup for the DeskJet 2855e was pretty simple. Download the app, connect to the printer, connect it to wifi, install the ink cartridges, and bam, you're set to go. I also had to create an account for HP+ to print from anywhere, I feel like that should be accomplishable without signing up for a program, but that's not a major deal. That program also provides you 3 months worth of ink for free, seeing as I don't print a ton, I'll see how that works out. Design is simple. Slide the paper through the back for printing, lift the top to scan/copy. The printer is relatively small, so it won't take up a ton of space. The overall look is basic. No huge screen, not a million buttons, it's not made to stand out, it's made to print. As for printing quality, it's solid. Using ink over laser, it obviously takes longer to print. Printing anything other than words, it's, ok. It gets the job done, but I wouldn't print a picture book using this printer. The DeskJet 2855e doesn't have the flash and flair some of the other printers in the market have, but if you're looking at this printer, you know that already, and are more than likely trying to avoid all the extras. For those who want a simple printer, this is it.

First impressions - when opening the box, I was greeted with a well packed printer from HP. I have included a few pictures for reference of what is included in the box. There is a color cartridge, a black cartridge and warranty and quick setup literature. A long power cord is included for power which is much appreciated. After removing the shipping tape, some peel off plastic covers and checking the setup guide - I plugged the printer in and installed the ink cartridges. Easy Setup - The software and driver package can be downloaded from HP which will walk you through setting up the wifi on the printer ( it broadcasts a generic network of it's own for setup ). The software will prompt you to connect to the printer's wifi for initial configuration, then attach it to the wireless network of your choice. Hard Setup - For the I.T. Inclined, you can optionally connect the printer's setup network, substitute .1 at the end of the IP Address you receive and put that in a web browser to access the web server setup based configuration. That also allows you to set a wireless network, turn on and off various printing protocols and enable or disable web based scanning. I went with this route to see if it was possible and was pleasantly suprised at the web interface and options. Overall Use - Once setup, I noted that the printer has various printing protocols enabled to allow it to be found by windows, mac and android devices. I had no issue on windows, mac or on an Apple phone using airprint. It all worked seamlessly. Color - It prints basic color quickly. I sent a few photos along at highest photo quality and the results were out in under 60 seconds each. Notably these are prints that "choke" our megatank inkjet and take up to two minutes each on another printer. Text and text with graphics process and print without any noticable delay. Scanning - Easy to use and adjust resolution and what formats to save output in. The printer also has a color and B&W Copy button. This is always more useful than I think it will be and saves a lot of time to make a quick copy of something without involving a computer ! Onboard Display - The onboard screen provides minimal info on printer status other than wifi state and a counter. What I love- - Supported Formats - Letter; legal; 4 x 6 in; 5 x 7 in; 8 x 10 in; No. 10 envelopes - I was able to print from every device we own. - 60 Sheet capacity which is generous enough for occasional printing. Could be improved - - The price of genuine ink tanks

My new Printer works great. It is quiet and quick! And it's so easy to use. I love it!

Great printer, worked perfect. Good quality prints. Easy set up and installation.

I love this printer. Easy to set up and ready to use. Print is clear and quick. Light weight and quiet when printing.