Customer Ratings & Reviews

Had my Ho 6100e all in one printer-about a month after the second week I started having problems and called customer support, I purchased the 4 year service plan, I was advised that I had to take it to the store which I had and they exchanged it for a new one which was great, they asked me if I wanted to purchase a service plan and I told them I already ready bought the plan, they advised me it’s only a one time service plan that’s good for 4 years and I would need to buy another 4 year plan which I opted out, I wouldn’t have bought it if it was explained to me, very deceptive.

I am not happy with this printer. I have been unable to successfully replace ink cartridges. Nor have I been able to print double-sided in a reasonable period or time. The only reason that I have not returned it is because I keep hoping I will get it to work.. I had an HP printer for many, many years and it worked very well, so I am disappointed.

It was a quick and easy purchase and they took my old printer

As expected, but upset the sales guy didn't mention that no printer cable was included. Had to make a separate trip to buy one.

Unable to connect. Continue to receive fatal error messages attempted all troubleshooting steps multiple times, it still does not work. HP does not have a formal customer service number to help walk you through resolving the errors.

I am really sorry I bought this printer. It was easy enough to set up but continually goes offline / refuses to print. When it does print, it is SLOW. I specifically asked whether it would resize and was told it would. I have searched the printer menu itself and online help. When I finally found the word CUSTOM on the menu pad, it said this option was not available on this printer. Disappointed and frustrated. And, of course, Geek Squad doesn't make house calls anymore...

Big disappointment. This machine does not fuction with user friendly ease. Very sad that hp would build such a crappy copier. I've always used hp printers, but the next one will not be a hp.

I have had nothing but problems with the installation, printing, and ink cartridges sent from instant ink. I am ready to take the whole thing back after spending hours and days trying to fix the problem.

I'm not sure I'm using the printer to it's max. One big plus is being able to print directly from my Phone printing phone.

Uses ink cartridges up fast, tend to paper jam a lot even though cannot find a paper jam.

Nice printer, haven't had any problems with it yet.

Dissapointed in the longevity and quality of this printer. It was excellent when I first got it, and now, after light use, it prints all my photos out with a reed tint - even photos that have minimal red in them. No matter what I do, the printer can't correct the printing issue. Really hoping that HP will help me and replace this item or accept a return with a full refund. Bummer.

Set up was more difficult than it should have been

It’s very slow and paper continues to get jammed! Thinking about taking it back and exchange it

sleek looking, but slow to start printing. It was on sale, and only 99.00 so was expecting a basic printer.

I have a brand new iMac and bought this brand new printer. After 7 hours and 41 minutes with IT at Best Buy, HP and Apple no one could get this printer to talk to my new computer. It kept saying "expired certificate" when we tried to print, and no one could find out what that meant. We installed and uninstalled 8 times. It never worked. Then HP's solution was to send me a refurbished printer. Not acceptable. I need to do more research on printers that work well with iMac.

Guess I didn't pay attention that you can't enlarge or reduce the size of the copy you want to make. Not how I feel yet about using the app to print.

I can't recommend this printer at all. I recently purchased this to replace an old HP Envy 4520. I'm constantly fighting with network/connection issues using Wi-FI 6. The printer will constantly lose it's internet connection. The only way to get it back online is to restart the printer and search for the printer with the HP Smart app.

Have used every suggestion and this printer will not do wireless. Had to dig out old cable

Im giving this printer one start or half a star. I did not realize how much it consumes the cartridge something I was not aware of before I bought it.