Customer Ratings & Reviews

Hi there.

I’m sorry that your printer has performed so poorly for you. It’s no surprise that you’re exasperated, considering the device needs resetting so frequently, is rarely recognized by your computer and does not print or scan documents that are properly loaded and seen by the printer. I want to help you resolve this situation, so I’ll direct you to some resources I hope will accomplish that goal.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and wireless connectivity difficulties, which I suspect might be behind the need to reboot so often and your computer not recognizing the device. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. With that tool you might gain some insight on why print and scan jobs do not initiate when they should. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support