Customer Ratings & Reviews

We originally had our install scheduled at the Mansfield location, but due to their only installer having an accident, we were called to reschedule our appointment at another location. We were called by the Finley location (over an hr away) and was told there was an opening at the Wooster location (45 minutes away) later that week. I called Wooster and got the run around. between 5 phone calls, a manager and over an hour of waiting on numerous phone calls, they finally confirmed the opening and scheduled it. Once I went to the appointment, the installer was friendly and efficient (and in no way is my rating regarding him..but instead the customer service of the rest of the store staff). I had speakers and a CD player installed. Once I left, the radio worked. I returned home (over 45 minutes away) and tried a CD and it would not work. After calling the store back and once again getting the run around about speaking to the installer, he set up ANOTHER appointment. We went back to the store and had the problem corrected. This ordeal cost me numerous unnecessary trips, and multiple phone calls and not to mention stress. The individual that answers the phone for Wooster was rude every time I called. My husband and I have always dealt with Best Buy. This most recent purchase was put on our new Best Buy card. We intended to purchase entertainment items after this was paid off, but now we are just counting the days to pay it off and close the account. We are disappointed with how much we had to go through just to get a paid install done correctly. The Wooster installer is losing customers because his support system (in the store) is turning customers off.

Best service ive ever received the geek squad tech went out of his way to install the speakers, he even made a custom housing for the speakers as the ones that were sold to me didn't fit for my car .

I trust best buy and this want my first time. The process are reasonable, and the best part is if you want to Uninstal the part they will do it for free. Just being the yellow paper and they'll take care of you.

We are very happy with the installation from the Geek Squad at Best Buy. The job was done well. My car is in perfect condition after the install. It is a very professional, well-done job!

Did not use this. Had Kyle at the Oro Valley, AZ store install my unit. He did an outstanding job. Very friendly, helpful, and professional.

The man that installed my radio was very nice and friendly he was pretty fast. When he finished he showed me how to work everything on there. He also set up my phone to the Bluetooth. He did a wonderful job.

I waited until BestBuy offered free installation (it comes around every so often). Made a reservation online without a problem. Installation went smoothly and quickly. Great work! I’ll be back!

Savannah installation was great!!!! The installer was polite and knowledgeable.

The installation experience was exceptional in every way. I could not be more pleased. The installer (Dan) was knowledgeable, personable and very professional. Don't hesitate having them do your install.

I stopped by to see about a new car stereo and install. The associate was able to order parts for me to be shipped and I bought the unit on site. Shipping was quick. appointment wait was short. Install was efficient and speedy. Thanks

Best Buy installed a head unit in my vehicle and it has been going great ever since. Will get them to do another install!

Danny it’s very simple the man knows what he’s doing outstanding work and all in all a great guy I was more than pleased with his work awesome.

The geek squad is very good at what they do they installed my stereo quickly and it work like a charm

This is my multiple installation over the years and I can't say enough good things about the car installation geek squad, great service and very fast and professional service

TJ, the installer at the Mount Juliet, TN store was a total pro! Super clean install, he took the time to show us the features, sync our devices in a polite and professional manner. Very pleased!

This is to leave praise on Best Buy for swapping my favorite radio from my old car to a my new car. You would never know that the final result wasn't factory installation. (Thanks Kevin.)

Best Buy Geek Squad Auto Tech did great job installing new Kenwood radio and Soundstream amp in my Chevy Equinox. Neil at my local Crystal Lake Best Buy store was great to work with and installed everything fast.

The service was excellent. The technician was thorough and polite.

These guys are great even fit us in when they were booked for weeks , treated her great and I didn't even have a be there .

This is a good device with the detracting face since we have to part the car on the street. The bluetooth calling sounds to other people like I'm far away, but it does not detract from the communication very much at all. Overall we're very happy with the system.