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Customer Ratings & Reviews

Your price for this item is $305.99
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The comparable value price is $999.00

Customer reviews

Rating 4 out of 5 stars with 1592 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers express satisfaction with the Roomba s9+’s cleaning performance, mapping features, suction power, ease of use, self-emptying capabilities, and pet hair removal. However, some users note that the robot can be noisy and that its navigation system and battery life could be improved. Concerns were also raised regarding the robot's reliability and the relatively high price point. Overall, the positive feedback on cleaning and convenience is prominent, but potential buyers should consider the reported drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,592 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Keeps floor clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum worked great but then it quit working. iRobot was very nice and are sending me a replacement. I would buy this again. With all the pets I have it has kept my floors looking clean!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up! A lot louder than our shark was. However the shark wasn’t self emptying.

    I would recommend this to a friend
  • Pros mentioned:
    Self-emptying

    Rated 5 out of 5 stars

    Much more neat-o than other brands!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having another brand of D-shaped robot vacuums (which wasn't as neat-o as advertised), this has been a great replacement. The app (which was the biggest downfall of the other brand) is great! Not having to empty the vacuum is great. I changed my wifi after buying/setting this up and it was a simple change. You truly get what you pay for with this vacuum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software up to date. Easy to star a cycle to clean a room. Very through. Very good sensors to detect Trash or other objects

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    I love this vacuum!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose this vacuum for two reasons: the extra suction and the ability to run on 5G Wi-Fi. It was expensive but Worth it. I bought three. One for each floor. One room was not vacuumed when I set it to vacuum the entire floor but a quick call to customer service who told me to simple place it in the door way entrance and let it go resolved the issue. Now “Betty” vacuums for me everyday while I go about my other business! It’s oddly satisfying to hear all the dirt that was vacuumed get sucked into the bag. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful addition to cleaning

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it as a gift for mom, she loves it and it has been useful for cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 3 out of 5 stars

    Works okay...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suction was great, able to clean up pet hair but it left parts of my home not vacuumed. Also, it was not the easiest to program but I got it to wear it wouldn't go over my heating vents. Even though I programmed it not to, it would still sometimes hit the heater vents. The point for return was it started to degrade the ends of our new rugs. Being an elite member made return zero hassle. Best Buy has great customer service and return policy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Self-emptying

    Rated 5 out of 5 stars

    Great little buddy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient for simple jobs. Just a little prep to the areas and then you can send the Roomba to any specified area or to clean the whole house easily from the app or by using google assistant. I absolutely love the self emptying feature. It allows for the vacuum to get full, empty itself, and then proceed to pick up where it left off in its cleaning process without having to be monitored.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Well worth the money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a present for my wife (She actually asked for it, I would never have bought an appliance as a present) We use it at least twice a week. Having two dogs that shed, it makes life so much easier in not having to dry mop/sweep. It does make some loud noise, especially when it goes over the climate control vents on the floor, The vacuum noises are not bad. The fact it has auto empty; you never have to touch the dirt vacuumed up, just dispose of the bag when it tells you to. It was a bit on the expensive side, but over all worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Time saving and great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this price this was clearly an investment. With a newborn and working from home around the clock, time is invaluable. I ran a few mapping runs with this and was able to easily map every room in the house. Now I can easily tell it to clean specific rooms and it goes back to the base when done. Vacuums just as well as my dyson and gets the edges of the room and hard to get spaces. My only complaint is the Alexa irobot does not work well and you must be careful and ensure wires for computer / tv aren’t reachable.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great for German Shepherds hair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for hair and is good at mapping only negative is that It is very loud so can’t do schedule cleaning while sleeping like I hoped

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    I don't have to vacuum :)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far has been doing a great job: frees up my time by taking care of my floors while I'm at work. Anything that enables me to be lazy is a win in my book. Admittedly it's an easy job with no carpet, and make sure all cords are stowed out of reach as he's a hungry li'l bugger that lives eating cords. Has only been stuck twice, and I seem to have rectified those two issues. Expensive, but my time is valuable so as long as it lasts it will pay for itself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish for the price of this, that it had sensors in front. When it going to the wall or something like a table. It run I to hard because it has the bumper in front. So it can't tell when something is in it way until it hits it. So this can damage your wall or furniture legs that are made out of wood. Also it can't stay out of room unless you have the beams. Like a garage door opener has. That is a extra cost. I do like that I don't have to empty the bin, because it had the self emptying bin.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good Robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, a bit noisy but I love the app and the custom maps. The ability to run when away is great when you have pets.

    I would recommend this to a friend
  • Pros mentioned:
    Self-emptying

    Rated 5 out of 5 stars

    Best one yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love!... Ive brought 3 of these this being the latest one. I have the older version on second floor and this one on the main floor. I love the fact that you never have to touch the dirt or even see it... it all goes right into the little bin. Which the older model, you have to open it and you see the dust flying in the air when you dump it.. ew . Hate doing that still on the one upstairs but this one, just stays nice and clean. And looks very sleek .. i got a compliment believe it or not on my vacuum cleaner.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Mr Clean

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cleaner. Does need up keep but cleans awesome. May need to remap your house but cleans great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Vacuum available

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it, we have a wood floor home, with birds. It runs three times a week, and it’s the only vacuum we own.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    It's ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this but ended up returning it. It cleans better than I thought it would. Only issue is it would frequently have bin errors when the bin was fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleaned very well. I have an open home with 6 rooms on one floor and the vacuum moved very easily as the floors changed from tile to carpet to wood. After about 5 uses it required cleaning.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Expensive lines in the carpet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, we have had this for about 4 weeks now and have tried to get the mapping done. Cannot seem to get one room vacuumed fully before it gets stuck somewhere or battery running low. This vacuum does not have the ability to draw the mapping lines so it wont go under furniture and get stuck. The amount of dirt is picks up is not very good, after a month it barley has any dirt in the empty area. I use my regular vacuum and by the time I am done I have to empty the bin. This is an expensive machine that makes lines in the carpet and to have to hunt down to see where it got stuck.

    No, I would not recommend this to a friend