Customer Ratings & Reviews

I really wanted to love this vacuum, but after spending hours and hours troubleshooting errors, I finally gave up on it. It would go anywhere from a few seconds to 4 hours before stopping and announcing an error (error 31). I thought it may have been the one I ended up with, so I returned it and bought another one - same problems. I called Roomba and was told that a lot of people have been complaining of these errors, and they suggested going with a different model and said something about Covid being the reason that they haven't been able to fix the bugs in the software. I cannot recommend this at all, and it is shocking that a company would release their top of the line product with this many problems.

I love having a robot to do the dirty work. The last Roomba I owned was not as effective. Left crumbs like Hansel and Gretel. This version is a powerhouse. I have a Malanois, Mane Coon, and British short hair. All shed as if they get paid to. The Roomba knocks out their hair drifts like a snowplow.

I've had multiple issues with this device Returned twice and it's still not working. First, it would come off the docking station. Returned and got a new one. The next one continually says the lid isn't closed, so I have to tweak it to work. The suction was fine, but overall, I'm not impressed with it. Will be returning was the virus lets up.

Great Product overall for everyday use, very easy to use!

This roomba is the best Ive ever owned. If you have the I7 time to upgrade. way better at cleaning.

Very easy to use even with clutter spread on the floor

When it works, it works well. Have had problems with it thinking it is "stuck" even in the middle of the floor with nothing around. Then it aborts the job. Have done online trouble shooting and reboot, with same results. Next stop is to work with ROOMBA customer service. I guess I expected not to have these sorts of issues 3 weeks after purchasing their flagship unit for over $1000.

I bought the open box and the description said it’s in perfect condition and almost as a brand new and open the box and the vacuum cleaner has missing parts. Called customer service and bad and worst customer service.

This roomba is truly a great one! It cleans very well and learns it’s path pretty quickly!

We have dark wooden floors w 2 golden retrievers...the roomba has made our life soo much easier!

We love our new robot and named him Ruprecht. So much smarter than the first generation robot vacuums (which were just dusters). App integration is very useful and you can set boundaries without having to buy those things that kept older robots out of certain places. Vacuuming out floors every day is like living in a fancy hotel with daily maid service.

Its the best robo vaccum available for now. Ive used neato in past but now i like irobot because of D shape and self cleaning

The 980 version is much better. This version is quieter and empties itself. Love those features but that's where the love ends. This guy cannot transition from hardwood to area rugs well at all. Leaves chunks of dog hair/rug particles at the edge of every rug. It goes over the same spots towards the end of its job, over and over and over and over. So the clean job seems to never end. After using it for 2 months, it still doesn't seem to understand my floor plan. The 980 model learned my floor plan much faster so it completed the job faster and left no residue anywhere at any time. This version is a bummer. And it empties into a bag which you have to change frequently because the bags are so small. They are not reusable so there is the added cost of buying bags. I just don't see this as an improvement over the 980 version. Definitely not worth the bigger price tag.

Although it took time to complete creating a smart map of our house, we find the smart maps feature useful to clean the house with the rooms or areas we need. We like the Careful Drive setting that iRobot does not touch any wall or objects on the ground so that it will not damage the wall or furniture when it cleans the floor.

Jury Is Still Out. I just tried this for the first time and it isnt mapping the area correct. It keeps just doing the same rooms over and over. If it is able to complete this in under 3 hours and do a good job on ht edog hairs, it will be great.

After much research and product reviews rating the s9+ very favorable, I decided to spend the higher price point for a iRobot. OMG WAS I WRONG!!! Purchased the s9+ in Feb 2021 and "Florida - aka s9+" worked great for only two months!! Afterwards would receive app messages stating error 31, unable to connect to the cloud or unable to start. Finally talking to iRobot technical support, they inform me "Florida" has board issues and they will send me a replacement. Really....a brand new top of line iRobot works for 2 months and breaks down!!! While iRobot support was willing to "replace" ...my luck it will be a refurbished piece of junk that works for only 2 months. I brought my mother the inexpensive irobot 675 ($199) several years ago and Mr Belvedere is still going strong with no issues. Save your money and avoid the s9+!!

Works great. Can control from phone App. Easy to setup and use.

Best robot vac Ive, not loud at all... runs at night. Very thorough.

I absolutely love this vacuum. Once programmed it gets the job done. It’s worth the money!

We use it every night! Works great and learns your house layout quickly.