Customer Ratings & Reviews
- Model:
- LMV1764ST
- SKU:
- 6413172
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the ease of use, size, and affordable price of the 1.7 Cu. Ft. Over-the-Range Microwave with EasyClean. Many also praise its heating speed and sleek design, noting that it looks great in their kitchens. However, some customers have reported issues with the fan noise level, the lack of a timer, and occasional problems with the light and display. The door's closing mechanism also received some negative feedback.
This summary was generated by AI based on customer reviews.
L-O-U-D!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels cheap and very loud, so annoying and uncool.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your thoughts on the LG Microwave (LMV1764ST) model. We understand your concern about an appliance doesn’t meet your expectations in terms of quality and noise level. We strive to provide reliable, high-quality products exceeding our customer's needs. If the noise is bothersome, ensure that it’s properly mounted and that there are no loose parts. Sometimes, vibrations can cause additional sound. If you continue to have issues, please reach out for further assistance. For more help, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-noises--20152329269153. Feel free to send us a private message on social media @LGUSSupport, and our team will be glad to help. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy
Poor quality materials
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic utilized in this model is of exceptionally poor quality and integrally weak. The handle came off after about 9 months, and the plastic tabs retaining the top stripabove the door also broke off a few months later.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Cheap microwave with an LG label
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nothing fancy. Our old microwave that was probably half the cost was about the same. We got this as part of a package with our fridge and dishwasher. The screen is flickering on it already and it's not a year old yet.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We're sorry to hear about the issues you're experiencing with your LG microwave, and we appreciate you bringing this to our attention. Your feedback is valuable, and we want to ensure that you have a positive experience with our products. To assist you further, please send us a private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. This will enable our support team to look into the issue and provide the necessary assistance. ^Jayne
Open box has wrong parts
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box specials..... the turntable included is not for this model.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for bringing this to our attention. We understand your concern about an open-box item that doesn’t come with the correct parts, especially something as essential as the turntable for your LG Microwave (LMV1764ST) model. We strive to provide excellent services and ensure a smooth experience.
For this situation, we recommend checking if the turntable plate size and part number match the specifications for your model. It’s possible that a previous return or open-box item might have been mixed up with the wrong turntable, but we’re here to help you get the right one. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
For more help, please send us a private message on social media @LGUSSupport with your details, and our team will look into this for you and ensure you receive the correct part.
We appreciate your feedback and look forward to resolving this for you. ^Juvy
Defective product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in just 2 weeks of operation. Turntable is not working and not heating as well. Now i have to purchase another microwave.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, We hate hearing your unit is not working properly.We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Vanessa
so so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too big so make sure you have enough height (gap_ bewtten the stove and the microwave)
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Bad service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t working and I have to wait so long to get it not even the screws wasn’t there very bad experience . Look like no body wants to work
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback on the LG Microwave (LMV1764ST) model. We understand how disappointing it must have been to deal with a non-functional product and the added prolonged wait time. We strive to provide high-quality products and excellent service to ensure a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. For more help, please reach out to us on social media at @LGUSSupport. ^Juvy
Worst buying open box excellent
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased the open box excellent for my condo and was remodeling and now moved in and the microwave totally not hot, not working. I dont suggest openbox and no warranty. Lost my money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (LMV1764ST) model. We understand your concern about the unit that isn't working, especially after purchasing an open box item. We strive to provide reliable, high-quality products and ensure a smooth experience. While open box products can offer savings, they sometimes come with limitations. To address the issue with your microwave not heating, we suggest checking if the power supply is properly connected and if there are any visible issues with the door seal. Sometimes, issues like this might be related to the internal components that would require professional inspection. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. If you need further assistance or guidance, please send us a private message on social media @LGUSSupport with your purchase details and any additional information about the issue. Our team can offer support and help you explore possible solutions. ^Juvy
Get something else
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been less than 2 years and the LCD is flickering and barely functioning. There is a piece under it that is starting to come off. Honestly embarassing
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Microwave (LMV1764ST) model. We understand how frustrating it can be when a product doesn't meet your expectations, especially within a relatively short period. Please know this is not the quality and longevity we strive to deliver. Please reach out to us on social media @LGUSSupport so we can help you resolve the issues or explore other options available to you. Your satisfaction is our priority, and we are committed to ensuring a positive experience for all our customers. ^Juvy
You get what you pay for.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to purchase this again for the 2nd time because the 1st one completely failed only after 3 years. Why buy again? Because all the other appliances are unfortunately LG. I will be replacing everything with “American” brand appliances in the near future. Korean brands are a major no go.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Didn’t last 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it on Nov 2021 and it just stop working… Know I need to buy another one, make sure to get warranty if you do get this one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're disappointed to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. We will be sure to share your review with our Development Team for carful review in hopes to improve in area where we've fallen short. Thank you for bring this to our attention. We look forward to serving you in the future. ~Tanisha
Junk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The digital display already broke and constantly blinks and fades in and out. Cost $150 to fix. I only had it a few months when this happened.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We apologize for the inconvenience caused by the malfunctioning digital display on your microwave. We understand that the display constantly blinks and fades in and out, making it difficult to use the microwave effectively.
Should you ever need further assistance, don't hesitate to reach out to our Social Media Team by sending a private message on our Facebook or X (Twitter) using @LGUSSupport, and we'll make every effort to address your concern promptly. -Francine
A big disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time I tried to use the microwave it turned on it lit up but it’s not cooking the food. Very disappointing I have to wait two weeks before someone will be out to bring another one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Cheaply made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really cheap! The plastic numbers get scratched easily.... it gets dirty easily as well! I wouldn’t give it any stars if possible! I have the matching range and that one is perfect but this is not worth the money
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Panel board doesn’t not function properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The panel board doesn’t work properly . Doesn’t heat properly
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not told about needing a new outlet for microwave—this is going to be costly. Can’t use until I get a new outlet.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Wanda. Thank you for sharing your experience with the LG Microwave (LMV1764ST) model. We understand your concern about the unexpected costs for a new outlet, especially when it delays your ability to use the appliance. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. As a first step, we recommend checking the installation manual for any electrical requirements, which can help ensure the new outlet meets the necessary specifications.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you with any further questions or concerns. We appreciate your patience and look forward to helping you. ^Juvy
Damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged It looked like it was beat up with a baseball bat. We upgraded to a more expensive microwave.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Microwave (LMV1764ST) model. We apologize for the disappointment and inconvenience caused by the damaged condition of the product upon arrival. We understand how frustrating it can be to receive a damaged item, especially when it requires additional effort to return it. This is not the quality and service we want our customer to experience. If you have already upgraded to a more expensive LG microwave, we appreciate your loyalty. Our upgraded models offer enhanced features and performance, ensuring a great cooking experience.
Should you need any further assistance or have any other concerns, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Frustrated customer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 22 days. They are sending someone out to fix next week. If they can’t fix it they will give me a new one. It will probably take two months before I get it like this one did. It’s very frustrating.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am confident that the repair will resolve the problem with your unit. Understandably, it's frustrating
and disappointing to need repair so soon after purchasing the unit. If you ever have any questions,
please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused.^Venette
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG is a very bad, poor company. This microwave is LG. Avoid it, avoid them.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking your time in leaving us a review in regards to your LG - 1.7 Cu. Ft. Over-the-Range Microwave with EasyClean. We're saddened to hear that you feel this way and we would like to take this opportunity to figure out why. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you ~Anthony
Poor Quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ours stopped working in less than 2 years, on its own. We had to throw it away because it wouldnt even turn on so we dont have photos.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to our attention. Please let us know if we can be of further assistance. ~Tanisha