Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $899.99
Save $250
The previous price was $1,149.99

Customer reviews

Rating 4.7 out of 5 stars with 1057 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

95%
would recommend
to a friend
Page 1 Showing 1-20 of 1,057 reviews
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    LG washer

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Brought this washer to replaced 10 years old Samsung washer. Excellent machine with app notifications. Also got matching pedestal. Kind of expensive for pedestal just to raise the washer higher level. Did I mention LG supposed more reliable than Samsung? That came from a washer and dryer repair guy. I called him because my Samsung all of sudden stop in the middle of spin cycle and smoke and burning smell came out of the drum. He suggested get a new one and recommended LG only. He seen a lot of other brand. He could have taken my call for anther repair job. But he honestly recommended LG for my next new washer.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality, Cycle options, Ease of use
    Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    Checks All the Boxes

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Purchased just a month ago, this machine is doing a spectacular job. I consider a king size comforter to be a large load. This machine did not struggle in any way & every inch of the bedding was thoroughly clean. There were not any dry spots because of lack of water. The different motions of the drum make sure of that. Super quiet operation. The little noise that comes from it, remind me of a well tuned engine, when it spins out a load. Of course you hear water turning on & evacuating but that's expected. Self-balancing (TrueBalance) feature is amazing. So far, I think I made the right purchase.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Well Made Washer

    |
    |
    Posted .
    Owned for 2 months when reviewed.

    Consumer Reports rated this model number 1 across the board. I waited a year to be able to get this washer/dryer combo because of the pandemic. Best Buy had the best price and the experience was painless. The washer is well-made with tempered glass doors and lots of preprogrammed options. They even have a Tub clean cycle. A stainless steel drum. SPEND THE EXTRA FOR THE PEDESTALS!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great product

    |
    |
    Posted .
    Owned for 2 months when reviewed.

    So far I am very pleased with the washer and dryer . I do have a question about the washer. Specifically the door itself. When it is open, it opens wide and continues to open even more and then hits the glass in my house door that goes outside. Is there an adjustment to stop the door at certain stage. This seems unnecessary and I don't want to damage my door. Please advise. Thank you.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality, Cycle options, Quiet
    Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    Best washer I’ve owned so far!

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    This is my first front load washer and like the performance so far. My family is a family of 8 and we don’t have to wash every day with this washer. I had a small problem with the sound of the washer, it had stopped sounding when it was finished and no sound when turned on or off. I have a one year old son who follows me everywhere and kept pressing buttons so I thought maybe he broke it. I called the customer service number by the door on the inside and the problem was fixed in less then 5 min all together. (My son had pressed the on/off button for signal) so if you don’t like the music it CAN be turned off. I haven’t had any problems with the washer and the noise is minimal comparing to my top loader that I use to own which it would always go off balance and make very loud noises. This is very minimal but like everything that is electronic has to have some noise to it. I can hear my television and phone fine while it’s washing. I can hear my one year old on my second floor fine as well. Turbowash is a must. It rinses your clothes and saturates it while spinning. I do notice it has no water when on regular wash, but turbowash is on and off throughout the washing time. I did notice that on the “towels” selection it does keep some water in the drum while it washes along with turbowash if selected. The longest time that I’ve seen so far is 1 hour 20 minutes. The shortest time is 30 minutes. It does weigh your clothes, but I found out that if I select a different soil level it does change the minutes, if I feel it’s too long of a wash before it starts running I press pause and select a low soil level and the minutes lower. Also the spinning is quiet enough and not loud at all, the dryer is louder. I have washed comforters and pillows and it does wash and dry good. It spin drys very well to where thin material can be hung dry. Over all I have little ones and they get very dirty and the clothes come out clean I use “Shout” for very stubborn stains. My little ones like helping and they can reach perfectly and it doesn’t the height with out the stand does not bother me since I’m short in height.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Middle Age Excitement Unlocked

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    I cannot believe how excited I was to do the first and subsequent loads of laundry. This replaced an ancient washer and dryer set that was wicked loud and shook the whole house. The only downside that I’ve found so far is this won’t fold my laundry also.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Nice washer/dryer combo!!

    |
    |
    Posted .
    Owned for 2 weeks when reviewed.

    So far so good. We were in need of a washer/dryer since our apartment we just moved into didn’t have any that we could rent. We’re definitely happy with the investment. I don’t know if it’s just me but our clothes smells so much better with this front load washer compared to our last one, which was a top load. Love the LG brand, and the tempered glass on these things are quite nice.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good Performing LG Washer

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    This washer operates as expected and comes with good features to get the job done. It washes clean, however, two minor disappointing that would have guaranteed five stars are, the machine could be a little less noise and I wish it has a drum light, for me to see inside. Other than that, I am so far pleased with this washer.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product, Frances. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn LG

  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality, Cycle options, Ease of use

    Rated 4 out of 5 stars

    Mixed feelings...

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    This is my third front loader so I’ll compare to my Kenmore (2004) and Maytag (2013). The LG has outstanding anti vibration technology- a plus for a second floor laundry! It isn’t as gentle on the clothes as my Maytag and Kenmore (made by Bosch then). A load will come out twisted together even if loaded carefully and properly. The LG is above our family room and I will say it is LOUD. It sounds like a car reving up and our biggest disappointment. The controls are overly complicated for what a consumer requires. I will never use 12 cycles! In my opinion it is pure marketing and the controls could be simplified to be more consumer friendly. Lastly, the “tub clean” instructions say to open the panel on the bottom front of the washer to check the filter. I’ve done this twice-a nice feature however, be prepared for a gush of water. Our washer is in a curbed shower like basin we had custom built with a drain so it’s no problem. But, if you aren’t prepared with a towel or drain it could cause a potential problem. So far I’m satisfied but, it’s not my favorite appliance. I do LOVE the WiFi notifications that my laundry is done! The LG app is very convenient and keeps me from wondering how much cycle time is left. Great feature if your laundry is on another level of the house.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Another Samsung product

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Just got delivered yesterday and did four loads of wash. I previously had a Samsung washer before this one that lasted 13 years. This washer is noisier than my last one. I was surprised how well the color matches my gas dryer that is also 13 years old and working fabulously.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Impressive so far

    Posted .

    Just received today with matching dryer. I was worried that the accent color might be too bright based on the manufacturer photos. It's not and looks very modern and pleasing. So far so good with a few loads ran. Machine is quiet compared to a 10 year old Samsung. The App/wifi is a nice touch but I wish you could remote in without having to set it up 1st on either machine. It does not have true 100% remote capability. Real glass doors are a premium look and feel however the control knob needs beefed up to compliment the glass and or trim. The 4.5 is plenty big. Almost thought about the 5.0 but it's not really needed unless you have a very big family. The best thing going is LG extends the warranty an additional year if you register through the app. That gives you two years coverage! Was one of the factors when deciding to buy. Best Buy did great on the install and haul off of my old units. Pleased with my purchase.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great washer

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    This washer works great on clothing. It has every setting you could want. The only downside so far is that it does not have a mode to dry the tub after each wash. You also need to wipe the inner gasket.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Lg Washer

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    This is one of my best purchases this year!! It looks amazing, works amazing and has so many functions all in one!! Super smart a must have appliance cant go without it!!! Color looks so beautiful completes my home look!! Highly recommend go buy it!!! And works insanely perfect with matching dryer they super smart together!!!! Love love love!!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    LG Washer and Dryer

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    The washer and dryer are wonderful. It took a couple of loads to figure out the drying time/cycles, but they are very nice. We do at least a load a day. Usually three or four on the weekend.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Bought both washer and dryer

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Bought washer and dryer and they are excellent and love them both. Attractive color black and white was very different for me so I made it work.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Value

    |
    |
    Posted .

    Excellent value for the price. We love the washer.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Washer and dryer

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    The workin excellent the washer and dryer the amazing

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cycle options, Ease of use, Quiet

    Rated 5 out of 5 stars

    Love this washer/dryer pair!

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    Great washer/dryer pair. So quiet, holds big loads, and so many cycle options to choose from- love it! It even notifies my phone when the cycle is done. The pedestals are also a necessity for me - they are great storage and make it easier to load and unload laundry. Best Buy delivery and set up was the best ever- Highly recommend!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality, Cycle options, Quiet

    Rated 5 out of 5 stars

    LG Smart Front Load Washer

    |
    |
    Posted .
    Owned for 2 weeks when reviewed.

    Gets my clothes so clean and is so quiet on the wash and spin cycles. Looks sleek. Totally worth the price with all the features and benefits that have been added. Highly recommend this washer.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Best Buy-Customer Survey (Washer/Dryer

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    I have to question why your Review Guidelines indicate the following: "When writing your review, please consider the following guidelines: Focus on the product and your individual experience using it Provide details about why you liked or disliked a product" First I would have to ask why I did not receive a survey regarding the Customer Care and Service received, which is a part of the overall purchase experience? I'm not too fond of the product because it was not installed correctly. I have attached a picture of the product installed. Why would anyone like a product that is installed in this manner? Most individuals purchase these types of products because they would be aesthetically appealing in their home and the features they provide. This product is not as aesthetically appealing as the attached pictures depict.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We understand your concern this feedback will be shared with our product team. We apologize for any inconvenience.^Venette LG

Shopping Assistant
Best Buy Home Expert helps two customers with a gas oven range.

Consult with a Home Expert for free.