Customer Ratings & Reviews
- Model:
- DLEX5500W
- SKU:
- 6532183
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the 7.4 Cu. Ft. Stackable Smart Electric Dryer with Steam and Sensor Dry for its ease of use, quiet operation, and efficient drying performance. The dryer's sleek design and large capacity are also appreciated by users. Additionally, customers love the various features and find the size to be just right.
This summary was generated by AI based on customer reviews.
Best Buy is the worst.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is good so far. Best Buy is just awful. Missed first delivery without even calling. Second deliver my showed up without the parts to complete install. Everyone was clueless. Even if you have to pay a little more, go somewhere else.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for sharing your experience with us. We’re glad to hear your LG Dryer (DLEX5500V) model is working well for you. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. To keep it running efficiently, one helpful step is to clean the lint filter after every cycle and check the exhaust duct regularly to ensure proper airflow and drying performance. You can find more guidance here: https://www.lg.com/us/support/product/lg-DLEX5500V.ASSEEUS. If you need further assistance with your unit or have service-related questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you directly. ^Juvy
This dryer is more trouble than it’s worth.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could’ve rated this unit much higher, especially since the washing machine this pairs with is excellent, but after going through two different units, I will be returning it. I could not get this dryer to properly dry a single load. After speaking to multiple friends who own an LG dryer, the Flow Sense sensor is far too sensitive and incorrectly reports having an “Home Exhaust Blockage” where none exist. In theory, Flow Sense could be a great feature that alerts you to the presence of too much lint in your home exhaust vents and hopefully prevent a fire. But the calibration for this sensor is off, WAY off. Once the dryer even thinks there a blockage, it deactivates heat and prematurely terminates the load, leaving all of your clothes wet. Even after multiple, thorough cleaning of my home vents, this dryer insisted there’s a duct blockage. This is frustrating and unacceptable, to say the least. In the worst case scenario, this dryer could possibly cause someone to spend hundred of dollars unnecessarily on home dryer vent cleanings. LG needs to sort this out and make sure the dryer has the option to be calibrated to different home exhausts so it knows whether a blockage actually exists and where it does not.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there.
We're sincerely sorry for the difficulties you've encountered with your Dryer. Your detailed feedback is invaluable, and we truly appreciate you taking the time to share your experience.
We understand the importance of having an accurate and reliable sensor. Your concerns are valid, and we're committed to addressing this matter. We'll escalate your feedback to our product development team to ensure improvements are made.
If you have any further questions or need assistance with anything else, please feel free to reach out via private message on Facebook or X (Twitter) @LGUSSupport. We're here to help in any way we can.
Again, we apologize for any inconvenience this has caused. Your satisfaction is important to us, and we're dedicated to making improvements.
—Kai
Bad quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality. Door glass cracked after 4 weeks! They don’t want to fix it!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi there, DominicT! We believe in providing you with quality products, so when we read that your LG Smart Electric Dyer was not up to par, we became concerned. This is not what we want for you. We would love the opportunity to rectify this and look deeper into what the cause could be. The next step is to switch to a different platform in order to receive immediate assistance. You can direct message us on Facebook or Twitter with the hashtag @LGUSSupport, including the model and serial numbers of the dryer. It will be our pleasure to assist you. ~Rita
Disappointed with LG Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shakes violently. So badly I’m scared to run it. I’ve ran it twice. I double checked level and not wobbly. Everything as far as level and flush to the floor is perfect. It makes a rubbing sound at startup. It damaged my dryer in its violent shaking fit
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Travis. Thank you for sharing your experience with us. We understand how concerning it must be to have your LG Dryer (DLEX5500V) model shaking violently and making a rubbing sound. We strive to provide high-quality products and ensure a smooth experience.
It sounds like the issue could be related to an internal part, such as the drum, or a possible imbalance in the load. We recommend checking for any objects that might be caught in the drum and making sure the dryer’s drum and motor are properly aligned. Additionally, we suggest running the dryer with a smaller load to see if that helps reduce the shaking.
If the problem continues, we recommend sending us a private message on social media @LGUSSupport. Our team will be happy to assist further and explore additional solutions, including possible repairs if necessary.
We appreciate your patience and are here to help get your dryer working as it should. ^Juvy
Electrical short
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for almost two years. Last week I put my hand on the top of the dryer to check the clothes and a giant spark shot out of the top of the dryer and burned my hand. I have total tech so exchanging it was easy. I'm just glad my kids didn't touch it and get hurt.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Chris, thank you for taking the time to share your experience. We’re relieved to hear you’re okay and that your Total Tech coverage helped with the exchange process. Safety is always a top priority, and we appreciate you highlighting this situation.
If you ever need support or have questions about your new unit, feel free to send us a DM at @LGUSSupport. You can also find helpful resources, manuals, and warranty details for the DLEX5500V on our official support page.
Wishing you and your family peace of mind and smooth laundry days ahead.
-Avril
Stressful
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did our research and set everything up to have the washer and dryer installed and old appliances removed. When the guys came to install they said they needed different parts than they had on them. They seemed confused then decided they couldn’t do it. We bought the set to replace a stacked set of the same size in a cabinet. The cabinet was definitely built first, so the old set was installed in the space as it is. They said we would have to take apart the cabinetry before they could install, and also tried to say the set wouldn’t fit, even though the dimensions are smaller than what we are replacing. They wanted to leave new appliances but we dont have a garage or anywhere to store them so they finally agreed to take them back. Everyone was nice but the situation was stressful and we couldn’t afford to replace our cabinetry so we ended up cancelling the whole order. I’m wondering now if the install team just wanted an easier job. We seriously considered taking apart our kitchen. Still feeling stressed and unsure how to replace our washer and it needs replaced asap. Unfortunately, the deal we got over Black Friday is also gone. Very stressful and made me lose trust in purchasing from anyone who uses a third party installer. I have no way to know if they are good but I’m hoping to buy them again eventually.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with LG Dryer (DLEX5500V) model. We're sorry to hear about the installation process of the unit. We strive to provide top-notch products that meet our customer's needs and expectations. We will take your feedback into consideration and work towards improving our installation process to ensure smoother transactions for our customers. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this dryer after getting the proper connections installed but i keep getting this error. What does it mean?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Dryer (DLEX5500V) model. We appreciate your feedback and apologize for any inconvenience you have experienced with the error message. Our goal is to ensure that you have a positive experience with our products, and we are committed to resolving any issues you may encounter. To better assist you, we would need more information about the specific error message you are encountering. However, we can provide some general troubleshooting steps that may help resolve the issue. Please visit this link: https://www.lg.com/us/support/help-library/lg-dryer-error-code-list-CT10000011-20152310891742. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Unit was DOA and Best Buy drops the ball
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea if the dryer is any good. The installer could not get it to power on. As he left he was on the phone to someone initiating a unit exchange. He said someone would be in touch. 11 days later I have to call Best Buy to find out what's going on. This initiates the actual exchange process as they had no record of the failure. The soonest exchange will be next Tuesday, so not too bad. Luckily we aren't living in the house at the moment but it would be nice if people would do what they say they are going to do.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeff. Thank you for taking the time to share your experience with the LG Dryer (DLEX5500V) model. We understand how important it is to have a functioning appliance, especially when it comes to home essentials like a dryer. We aim to offer reliable, high-quality products and great services for a smooth experience. We've noted your feedback and will work on it to prevent similar issues. We'll make sure the exchange process goes smoothly. If you need further assistance, reach out to us on social media at @LGUSSupport. ^Juvy
NEVER EVER AGAIN !!! The worst customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible horrible experience !!! They sold this washer and dryer but it was never in stock !!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Catalina. Thank you for sharing your experience with us. We understand your concern about purchasing an LG Dryer (DLEX5500WSKU) model and then experience delays due to stock issues. We strive to provide exceptional services and ensure a smooth experience.
We want to make sure you're taken care of, and if you're still looking for a solution or if you're considering another model, we're here to assist you in finding the right unit.
Please send us a private message on social media @LGUSSupport with your order details, and we’ll do our best to help resolve this issue and provide you with the support you deserve.
We truly appreciate your feedback and are committed to ensuring your satisfaction. ^Juvy
Dryer return and have to wait over three month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer had to be return before installation because it was damaged. Had to wait over a month for the dryer. Now I have to wait till end of August for the replacement. My old dryer was keft in the middle of my living room.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Smart Electric Dryer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Dr Mahalec
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse Sale person and worse installation personell
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Vladimir. Thank you for taking the time to review the LG Dryer (DLEX5500V) model. We're sorry to hear about the negative experience you may have had with the salesperson and installation personnel. We strive to provide excellent service to all our customers, but we fell short in this instance. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Never again
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the item to work when delivered to my house !!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm truly sorry to hear that you have had trouble with the item not working when it was delivered. I understand how frustrating and disappointing that must have been for you. Please accept our sincerest apologies for the inconvenience this has caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Leaks water
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the absolute worst dryer and I have huge regrets purchasing. The front door leaks water while drying on a regular mode (not steam), the door collects a ton of lint you have to wipe it off before getting clothing out, water pours out right after drying is completed when you open the door and clothes are still damp. I hate this thing. The door isn’t recessed enough and doesn’t have a tight seal so water leaks and lint blows out. We had the vent checked to make sure it was appropriately installed multiple times and it is correct. It’s just the dryer is awful. I am so disappointed I bought this thing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Laura. Thank you for sharing your experience with the LG Dryer (DLEX5500V) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We strive to provide durable, high-quality products that meet our customer's needs and expectations. To fix this, ensure no clothing has become trapped between the door glass and the rubber seal. Thoroughly clean the door gasket. For more information, visit https://www.lg.com/us/support/help-library. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy