Customer Ratings & Reviews

This refrigerator looks amazing and performs really well. It is however pretty small if you're used to larger, yet if you reside near shopping areas, it shouldn't be a problem...not for large families. It is also fairly expensive if you don't catch it on sale...I bought on President's Day at a significant discount.

We have loved the fridge everything works good my husband loved it

I’ll preface by saying we have only had this for about a month and bought it because it was on sale and an open box purchase. Anyway... This is a great piece of equipment- would highly recommend to someone that needs the counter-depth space and wants something that looks nice. It has a great ice maker compared to most brands- this unit doesn’t allow built-up ice from opening and closing (thawing and refreezing) that other freezers have. We did buy it because it was about half off the normal price as an open box buy and have been wanting this type of fridge for a few years- we would not have spent the full $3k this thing normally sells for. Pros- looks great, fits in our space, has nice features. The separately opening outer door is a great feature. The filtered city water tastes fine through its filter- no chlorine or off taste. The ice cubes and crushed ice are a great shape- nice for some mixed drinks. I’ve read other reviews about the ice and water continuing to release after you take your cup away- just hold it there until it’s done! Not a problem for us. Cons- the top French doors don’t open all the way so going into one or the other is kind of awkward- just open both if you’re trying to load groceries or get to a bunch of things at once. The WiFi stuff still does not work yet- I’m good with computers and that kind of setup and I cannot figure it out for the life of me. Doesn’t really matter right now but, if it were able to tell me it’s having problems while I’m at work that would be nice. No idea what the smart functions do... The freezer space takes a bit of “getting used to” but we like how it forces you to consider the available space and how to maximize it. Overall this is a very nice unit and I would be happy to buy another (at the same discounted price) if we had a small vacation home or the like. I hope it runs strong for years to come- we have the Geek Squad protection if something does come up... Oh, before I forget, if you have an out of date water line you should have it addressed before delivery. Best Buy will not cover water damage if the hookup isn’t done by the installers.

I replaced a GE side-by-side while renovating the kitchen. It definitely keeps things cold; I had to adjust the temperatures higher to get things just right. It also appears to make ice quickly. Here are some pros & cons: Pros: -Clean lines -Makes ice quickly -Lots of adjustable shelves -Door in door -Separate refrigerator filter -Door open alarm (wish time were adjustable) Water tastes good Cons: -Pricy -No egg bin -Heavy freezer door seems to slam shut all the time -App needs some work -When switching between water and cubed/crushed out the selection panel cycles through all the choices (no individual button) -slightly awkward freezer layout Overall, the cons are mostly nitpicky things that prevented me from giving it 5 stars, but not from enjoying the product.

After looking at the Kitchen Aid and Samsung offerings, we decided to get this fridge based on it's capacity and looks. The unit runs quietly and cools quite evenly. For a counter-depth fridge, it holds a decent amount of stuff. The sliders inside feel like good quality items and the lighting inside is very sufficient. Compared with the other brands I looked at in this price range, the lighting is superior and build quality is above average.

great refrigerator, the stainless steel cleaned up very nicely by using a stainless steel cleaner, polish.. However now that I have the refrigerator for about 1 month the water dispenser in the door is leaking. I don't have time at this moment to wait for a repair person. I will call in a few weeks for an appointment. Also, at one point the freezer defrosted itself for no apparent reason, then froze up by itself. I was glad that my items were not completely defrosted. Every item has frost on it. My husband would like to have the water a little colder. I don't want to play with it. I will wait till I get a service person that knows what he is doing to adjust it.

Bought it because it is counter depth and didn't have the water/ice dispenser all the other LG refrigerators have that are big, ugly, and the water/ice symbols rub off. This refrigerator looks good, more stainless, no gray plastic, and a flat front instead of rounded. It turned out to be much quieter than my previous LG, which I was worried about. This one is really quiet. So far it also has not had a clogged ice problem which my previous LG did on a regular basis because it melted slightly in the door ice maker and stuck together. Only downside is the water/ice dispenser is all in one dispenser and you have to toggle through 3 selections to get what you want - regular ice, crushed ice, water. 3 separate buttons here would make this the best refrigerator ever invented. With one button you have to push over and over, it gets 4 stars.

Nice fridge, lighting is fine and especially like the two-part door opening so you can access door items without having to open the entire door. Speaking of, the upper door hinges pivot so that door edge (which is quite thick) extends beyond the side of the box (some makes pivot totally within the box size). Our opening is hemmed in with a pantry and it interferes with the fridge door. Makes up pull the fridge away from the back wall by 2 inches.

Spacious and simple design makes this refrigerator and attractive buy. A little concerned about reliability due to prior experience with this brand. Hopefully this time around it'll perform better. LG gave me a complete refund on the prior item and I gave them a second chance.

This is a great idea but not as useful in practice, the peak through (not hub) panel forces you to be mindful of your refrigerators organization as inside appearance more than you should.

We’ve had this fridge for a few weeks now and it has been great. No sound and the LG app is good for customizing settings and temperatures.

This appliance matched perfectly with our other appliances and is a good size for a small family. I do wish that it had a second, smaller drawer above the freezer, but unfortunately the one that came with that feature wasn't counter depth.

looks great, works great, but it's a little small with the counter depth. The freezer is especially small but I couldn't stand the full size fridge sticking out from the fridge area. I am happy with the product

Love the door in door feature, super easy and energy saving. Freezer puts frost on the food, so stuff always has a layer of ice on it, really sick of that. We'll see how it holds up.

I needed a smaller fridge to fit through a small doorway. This one was perfect fit; however, the smaller capacity has been challenging.

I had to replace my 5 year old French Door 29 cu ft Whirlppol due to water and compressor issues. We did a lot of research. It is smaller inside which took some getting used to. However, we have more room in the kitchen which is a bonus. It's quiet. We love the easy access door. Just wish there were more spots for juice boxes/pouches. Love that the icemaker no longer takes up a portion of the fridge. The freezer is just as spacious as the Whirlpool. I love the drawers and easy glide of everything. I just wish the water was colder.

I returned a new Samsung for this one and I like this way better! Its much nicer, better layout, makes ice quicker and has lots of cool features. One thing I dont understand is wifi/bluetooth feature.

All the features of my older frige but fits the space without sticking out into the walkway. Only downside-water/ice dispenser dribbles a small amount after cup is removed.

Everything seems good except it really slams the doors and I haven't figured out how to adjust front to back level so it sits high in the front so it slams closed

Has good room inside and easy access door and a roomy freezer and separate compartment for vegetables