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Customer reviews

Rating 4.5 out of 5 stars with 782 reviews

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    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

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    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 25 reviews
  • Rated 1 out of 5 stars

    Evidently Logitech Quality Control Sucks Now......

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted just under two months. The "A" key sticks in the down position. Unbelievable. Logitech USED TO BE GOOD. Evidently not now. AAAAnd I get the pleasure of dealing with the manufacturer to get a refurbished replacement when I just bought this thing! Pure garbage. You have been warned......

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.

  • Rated 1 out of 5 stars

    Sorry, not a fan of logitech - never lasts

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks pretty, and worked well at first, but too soon my son began having problems with keys not working. He'd push them and nothing happened. Tried to clean, tried to remove and fix - didn't fix. Not sure how long it lasted but felt it was awfully expensive to stop working so fast. Couldn't have had it much more than a year at best. My mechanical keyboard is 4+ years and works perfectly, in comparison. We both use them extensively, game a lot.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend it. It did not last even a month when the keys on one part burned. It smoked with an electric shock. Thank God my son was not using it at that time.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      We sincerely regret to hear about your negative experience with the G413 and this is surely not what we intend to deliver. In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

  • Rated 1 out of 5 stars

    Great feel, horrible keys.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not going to beat around the bush. This is my 5th mechanical keyboard I've purchased over the years. And far and away the most disappointing. It's a LogitechG keyboard,, mechanical gaming keyboard. Supposed to have superior lifetime that gamers need to keep playing. In just over 6 months, I had 2 keycaps snap enough stems to come right off the keyboard. This tells me that the keycaps are made from absolute garbage plastic. Especially for two low use keys to just snap like that. They're not WASD, they're not even in my overall key rotation in any games I play. Not to mention, this (and my other LogitechG) products were all registered at purchase. But when I went to request support, none of my products are listed. Because of that, I had to do a manual ticket, and repeatedly supply my information to Logitech. Their support is ...Lacking. The one thing I did like is the keys do have that SLIGHT tactile feel. It's not a freefall smooth push with no idea where the actuation is like linear mechanical keys. And the RomerG switches Logitech uses are responsive. I've never felt like I missed a keystroke. If you luck out and don't get keycaps from the same batch as mine, maybe you'll have a better experience. Maybe not.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Mjfern,
      Thank you for your feedback. It is greatly appreciated. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website.
      LaShonda from Logitech

  • Rated 1 out of 5 stars

    Keys have poor attachment mechanism.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the second Logitech keyboard I was giving a try. The base is solidly made, and the keys light up nicely. However the key attachment mechanism is a poor design and made of inferior plastic (Romer-G Switches). After only two days of typing, the shift key broke off. The plastic they use is very brittle. I am a light typist, so for it to go in just two days of typing is unbelievable. I have keyboards that are 15+ years old that have never given me a problem. The quality of Logitech products has really gone down. It was also fairly noisy although it is rated as being quiet.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello. Thank you for taking the time to write your review of the G413 keyboard. I'm sorry to hear that your keys are falling off after only a couple days of light use. This is not common, and I would recommend exchanging the keyboard for another one at Best Buy. Our new keyboards have moved away from the Romer-G keys, so if you were wanting different keys, the G815 and G PRO keyboards are wired and use MX Red (or Blue) switches.
      -Charlton at Logitech

  • Pros mentioned:
    Quiet

    Rated 1 out of 5 stars

    Better options available for same price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to feel the click while typing. Using this keyboard disappointed me a lot. As an alternative, I bought a Razer blackwidow and I am satisfied with the feedback it provides. If you are spending the same amount if money why not buy a keyboard with a nice feedback,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse keyboard I've ever owned

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It actually worked OK for a while but then started developing ghosting issues; a lot of them. Logitech was nice enough to replace the board as it was under warranty but the new one also started having issue even sooner than the first. Since the switches cannot be replaced it is impossible to fix the board myself which is a big problem with mechanical boards. I would recommend buying a board where the switches can be replaced manually. This board is too pricey to have these limitations.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY! TERRIBLE SWITCHES!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TERRIBLE KEYBOARD. This keyboard may look great in the photos, but not only was it warped when I unboxed it, the switches are the worst ive EVER experienced in a keyboard. Regardless of the fact that they are tactile, they are extremely scratchy and have a horrendous pingy noise. DO NOT BUY! There are so many other alternatives that are better than this for the same price point or even cheaper!!

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Nasser, we're sorry to see you're no satisfied with your G413 Wired Gaming Keyboard. If you're looking for a keyboard with keys that are closer to being silent, check out the G815 or G915 Gaming Keyboards. These have the option to get them in the Linear switch and they have low profile keys.

  • Rated 1 out of 5 stars

    Terrible Quality Control

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within hours of plugging it in the Control key sheared off. Within a week the cable began to have issues. Keyboard was returned and i swapped it out with a Steel Series. Never looked back! Every logitech keyboard i have had in the past year has has SOME kind of failure within a month. 3 for 3. This one was no different. Good looking keyboard... Poor quality control and product testing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Idk how you could praise this...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really bad keyboard but still usable Pros: It's functional, it looks nice Cons: It's got mushy buttons, it generates a metallic sound when pressed and the caps feels dusty or sanded?? If none of these things bother you, I'm sure you could live with this device but for $60, there's LOTS better keyboards you could buy.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello BurtSampson! I'm sorry to hear about your experience with the G413 keyboard. Thank you for the feedback on the mushy and metallic-sounding keys! I will definitely be passing this information along. - Maggie from Logitech G

  • Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard fails to type U, T, V. The keys either repeat themselves or do not respond at all. It is very frustrate to use this keyboard.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hey there SunnyG, I'm sorry to hear that you had some issues with your G413. If you still have the keyboard, please feel free to contact us via our support site for assistance and warranty information, as your keyboard may be within it's warranty. -Weston from Logitech

  • Rated 1 out of 5 stars

    Great at first.... Then space bar.....

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This keyboard was great at first but then spacebar started double spacing randomly, then triple spacing, then I pulled off the spacebar to see if something was maybe sticking and the plunger came up out of circuit board with spaceball. Now it doesnt even work.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Darinw, I am so sorry to hear about your experience with the G413 keyboard. Definitely don't want a defective space bar. Some good news though, the G413 keyboard comes with a 2 year warranty. Contact us on our Logitech Support website so we can get this issue solved. Thanks for being part of the Logitech Family. We are excited to hear back from you with an updated star review. Have a great day.
      Logitech Support: https://support.logi.com/hc/en-us
      -Ricky from Logitech

  • Rated 1 out of 5 stars

    Not good quality keys

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keys break because the plastic tabs that attach to the board are cheap. Once the key pops off it cannot be put back.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi capegreg, So sorry that the keys broke on the G413 Wired Gaming keyboard. Fortunately, there is a 2-year limited hardware warranty with this keyboard. You can File A Claim using this link:  https://support.logi.com/hc/en-us/articles/360025069653-Warranty-G413. Hope that you found this useful and that all is going well. Thank you for being a Logitech customer. - Richard from Logitech

  • Rated 1 out of 5 stars

    Clunky junk

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap chunky not very responsive piece of junk. The keys are good if you have fat fingers. This keyboard felt like a 2005 dell keyboard with fatter keys. I returned the same day.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Tslade, thank you for sharing your experience with the G413 Keyboard. I'm sorry that the keyboard felt like a 2005 dell keyboard. I hope you were able to find a keyboard that betters suits your needs and desires. Thank you for being a Logitech customer. Kristi from Logitech

  • Rated 1 out of 5 stars

    A piece of crap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this 03.20.2020. Today is 04.30.2020. Now the space key does not work. It fully responds mechanically but just did work. A piece of crap.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello, Zimu
      I am sorry to hear about the space key not working. All Logitech products have a year warranty if you would like to switch out for a new one! I hope this was helpful.
      -Danielle from Logitech

  • Rated 1 out of 5 stars

    Keyboard

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pictures shows it is colored but it is only white light not multi colored lights as advertised on the box

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hi Shima, we're sorry to see you were misinformed about the lack of full RGB on the G413 Wired Mechanical keyboard. If you're looking for a keyboard that has the same style as the G413 but with RGB features, check out the G513 Gaming Keyboard! It also comes with a very comfortable wrist rest. Hope that helps! -N from Logitech

  • Rated 1 out of 5 stars

    Don't Buy if it's your First Mechanical Keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: -Looks good -Simple Design CONS: -AWFUL KEYBOARD -BAD SWITCHES I recommend getting something with Cherry MX switches because the RomerG switch just feels mushy and isn't that much of an upgrade from a membrane keyboard.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad key action, returned.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dunno if the one I got was a bummer or what, but the action on the keys is awful. Had to return it.

    No, I would not recommend this to a friend
    • Brand response from Logitech
      Posted .

      Hello Jared, if you are ever think you may have received a faulty product, please let us replace it for you. As all of our gaming products come with a 2 year warranty. Thank you for taking the time to write this review, we appreciate the feedback.
      -Danielle from Logitech

  • Rated 1 out of 5 stars

    key broke in first week after I bought...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    used WASD keys a lot because I play FPS games and the actual A and S key broke and couldn't fix or replace the keys because it wasn't replaceble...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ugh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keys started popping off after a year sadly and upgraded to a huntsman

    I would recommend this to a friend