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Customer reviews

Rating 4.6 out of 5 stars with 297 reviews

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95%
would recommend
to a friend

Customers are saying

Customers frequently mention the Surface Book's excellent performance, ease of use, and impressive battery life as significant strengths. Its versatility as both a laptop and tablet, along with its lightweight design, also receive considerable praise. However, some customers express concerns about the product's price and the relatively small screen size. A few users also note issues with the hinge and occasional fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 297 reviews
  • Pros mentioned:
    Battery life, Ease of use, Processor speed

    Rated 5 out of 5 stars

    Microsoft Surface Book 13.5" Touch Screen with Per

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely Happy with my NEW State of the art Microsoft Surface Book! This machine is FAST! Awesome for photo editing and quick response with all programs! I can't say enough about this Surface Book. Travels with me and the battery life is awesome. Easy to learn. Thank you Microsoft. Also the drawing features are easy and the screen pops off and instant tablet. Very Nice!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Processor speed
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Expensive but worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made the change from a Lenovo Yoga 13 to the Yoga 900 and really hated the keyboards on both so I decided to drop the extra money for the Surface Book with Performance Base. So far the keyboard has been wonderful with full size keys and no compromises like the Lenovo keyboards (right side shift key is half size). The computer has performed flawlessly so far. I have the core i7 version which does get hot when pushing hard and you will hear the fan but it is still quieter than my old Yoga 13. The pen takes some time to get used to having but once you remember you have it it is awesome to use. Very happy with purchase so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Wonderful Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had wanted a Surface for a long time. I compared the products offered and based on my needs, this covered them all. There is so much to learn on this computer. I love the pen that comes with it. I have purchased a laptop with a lot of power and memory. My previous laptop was very old and slow. It is incredible how fast this is and how easy it is to maneuver around.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Processor speed

    Rated 4 out of 5 stars

    Perfect Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect laptop for me. I wanted something portable with great battery life and the surface book delivers. Having the ability to detach the screen and have a tablet is a great bonus. The i7 and graphics card work wonderfully together for a great balance of speed and performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed, Tablet

    Rated 5 out of 5 stars

    Best of windows so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned apple computers but loved the windows operating system. Windows quality of product competes with the best out there. Graphics are excellent, fast computer, very quiet, and very easy to navigate. Tablet mode is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    I feel like I am the captain of a rocket ship

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read all of the reviews and negatives of the Surface Book and did a thurough comparison to the MacBook Pro and there is really no equal for this product. Sure it is pricey yet in the field last week it worked flawlessley for 2 days without a charge and after that it saved me about 4 hours of time from having to manually annotate documents and then scan them and then process them. I was able to do all of these functions simutaneously! I am thrilled with Microsoft's support as well when I had an inquiry about functionality they jumped to it to support my efforts to get the most out of this Surface Book. I would not recommend anything else to someone who needs a SERIOUS PRODUCTIVITY TOOL!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Fan noise, Screen size

    Rated 3 out of 5 stars

    Great but not a Macbook pro 15" replacement yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since Apple seems to be drifting away from the creative and power user markets with a pretty weak 2016 MacBook pro update with all the battery issues and weak benchmark performance I thought I'd go Windows completely. I work in motion graphics and a lot of the 3D technology I need is currently Windows only. Working across ecosystems with a Mac laptop and Windows desktop is kind of a chore. This looked like it would bring a lot of advantages like the touch interface, pen input. and that battery life. And for the first week or so, doing light work and playing games over Christmas break it was amazing. Windows Hello was awesome and the touch screen proved quite handy. It was the first time I was really excited to own a new laptop in a long time. Unfortunately, it's just not quite meeting my needs. The dual core processor makes rendering much much slower I can tolerate and the fans are just constantly running. Although the pen input is great for 2d drawing, the combination of smaller screen and high resolution makes apps like After Effects a real challenge to navigate. Either the timeline is too short or the icons or too small or both. There's just no good middle ground. I also found that the drawing situation, particularly in zBrush or substance painter is kind of a mess too since you need the base attached for many of the graphics apps to run. Drawing with it in laptop mode is not comfy at all but then putting the screen on backward hides all the keyboard shortcuts. If you could connect the top and bottom with a cable- problem solved, but you can't. I ultimately ended up going back to the 2015 Macbook and I guess I'll wait and see if Apple gets their Mac act together or if the next iteration of the Surface book is more useful. Ultimately having access to free Mac apps like Garageband seemed like more of an advantage than the drawing experience on the Surface book and a side shift to an XPS or Razer didn't have either of those advantages.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Screen size

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In researching both ms pro and book, I found that the book better suited my needs. The ms pro is a smaller screen thus only providing a limited view. Depending upon your need for use this can be challenging or not. Having only 85% of screen severely limited my capabilities. It is already small to begin with. The book is a full screen therefore any tasks done can be easily viewed. Performance is quick as is the pro, no worries there. Graphics are superb in both but if your gaming ( I am not), then this is for you. I use mine for school thus creating multiple projects, so I need a screen I can see well. I recommend both ms but the book wks best for me. My only suggestion is for ms to make these with a choice in bigger sizes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Very Cool Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure this would be right for my work computer. I am SURE NOW. Wow's it's fast, easy to use, and has flexibility for a tablet or a laptop. Great Choice for me.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Screen size

    Rated 5 out of 5 stars

    I would recomend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think in life, you have to decide what you want a computer to do. Being honest, that's the question you MUST ask yourself here. This is probably as powerful an all-in-one tablet/computer that there is in the market. If your thing is computer aided design, or artistic or photographic presentations, and travel a fair bit for work, then you can justify this computer/laptop. If you're mostly office based, I'm sure you can probably justify it too, if your work is design based. Otherwise I would recommend the Surface Pro 4. This is not meant to be critical of this computer. It is a great computer. The pen is nimble, responsive, and accurate, the i7, 16GB specification is responsive and speedy, and the art functions are impressive. If there was every a computer that suggests that Microsoft could be competing with Apple for the "artistic market" now or in the future, then this computer is it. My grumble would focus on the size of the screen. which is great for a tablet, okay for travel, but a problem for office work. Couple this with the price, and you're probably going to ask yourself, can I justify this for work, or a hobby you're passionate about. If the answer is yes, then buy this. I don't think you'll be disappointed. If it's either hmmm, or no, I'd recommend maybe the Surface Pro 4. Not because This is bad, but because you'll probably struggle justifying the bang you'll get for the buck you spent. I know a lot of firms that use it instead of the Surface Book, and they can't all be wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Great Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to replace a Macbook Pro. This is a far better computer, faster, more versatile, works in the Windows world instead of all the incompatibility issues with the Mac.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Highly flexible and great battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Surface Book Pro with Performance base to replace my MacBook Pro 15" with Retina display. I wanted a flexible laptop with the best combination of performance, battery life, portability and if at all possible the ability to game (REAL PC GAMES not iPhone/ipad or internet flash games but AAA games). While this does not perfectly meet my desires it does more than meet my NEEDS! the screen is nice and bright, the processor is responsive the battery life is great!!! I mostly use it as a traditional laptop but I do also find myself popping the screen off and using tablet mode when I have long documents to read for work of pleasure. Again the battery is great. I honestly haven't tried to play any real games on it yet as I haven't had enough time but I have run 3DMark on it and was pleasantly surprised by the results, There are a few features that I wish this had which would really make this a cross between the Surface Pro 4 and Surface Book PRo with Performance Dock. I would have liked for there to be at least 1 or 2 USB ports on the tablet portion of the system so that they can be used without the base. I would have also liked to have a thunderbolt port on either the tablet of the base as that would allow this to truly run AAA games at high resolution, and a display port on the Tablet portion. Finally I would have really liked it if Microsoft would sell the performance bases on their own, to give customers the ability to upgrade in the future. Because the GPU and about half of the battery are housed in the 'performance dock' if you could buy the doc on its own it would be the perfect future upgrade path to extend the life of the surface book!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    You will not regret purchasing...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ... the Microsoft Surface Book performance base. I'm not going to bore you with how many devices I own between Windows and Mac but this is my favorite device and now my current go to as well. No one knows me personally but exercise the 14-day return or if you're in Elite or Elite plus membership, enjoy longer return times and purchase this and you'll see for yourself. I'm not going to bore you with the specs either or any of the type of things that you can do on the Surface Book because most of you probably already done your homework and know what the device can do but I will tell you it is performs flawlessly. If any of you were reading any reviews for the 1st Gen Surface Book from October 2015 there were many firmware and driver issues. If you're like me and don't purchase 1st Gen devices you will see that out of the box and after critical updates are performed the device works as designed. My next step is to decide how many of my laptops are going to go on Craigslist! Thanks for taking the time to read my review and thank you Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Love My Surface Book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful laptop and tablet combined! Although some people said I would not use the tablet function, I do use the touchscreen often when I am using it as a laptop. I have periodically used it as a tablet, but I don't think the battery lasts very long. Has such speed and processes everything quickly. I can type in my password to long on and everything is ready to use including the internet within seconds. Best laptop purchase ever! Only thing I would add is at least one more USB port. Only has one, so if you still use a mouse, you don't have another USB port to put a data drive in at the same time. I just use the laptop mouse when I have to transfer data, etc. Other than that, love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the ability to use it as a laptop and a tablet. It is very easy to use and light weight. .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance
    Cons mentioned:
    Hinge

    Rated 5 out of 5 stars

    Beast of a Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek styling with horse power to boot thanks to that performance base. Windows Office tools run smoothly, video playback is crisp, and battery life is pretty good. The hinge still leaves quite a bit of a gap when the laptop is closed but it doesnt bother me much. I havent used the pen that much but the times that I had, it was very precise and responsive.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Hinge

    Rated 5 out of 5 stars

    Fantastic Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much debate and countless hours on this product, I bit the bullet and took the chance on the top of the line surface book. Right away, I can say I don't regret my purchase. The screen is AMAZING, the functionality is all there and what you would expect from a top of the line product. The surface book does have a small gap at it's hinge when it's closed, but aesthetically it isn't bad to look at, and functionally I believe it is much stronger than other makes and models of comparable products. It should stand up to the test of time which is important to me when purchasing a expensive item. I don't need to go into depth about Windows because they are all the same operating system, but this computer being made by Microsoft really uses it's features to the max. You will have to see in person how some of the features work, but the included pen and internet explorer can do some neat tricks with copy and pasting. If you have any doubts in terms of hardware on this product, don't. It is just as good, if not better, than competitors hardware. Microsoft didn't cut corners on this, and it's very apparently it the speed of the surface and the overall feel (magnesium and glass... very premium). Overall great product!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Purchase I Ever Made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it - sleek, big brain, updated versions of everything, great graphics... What more can I say?

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Price, Screen size

    Rated 4 out of 5 stars

    Solid machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good machine with solid keyboard. Screen could be bigger. One disappointment is that the screen does not bend back as far as I want and that have to reverse so just show the monitor. Somewhat expensive as compared to others. Very good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Excellent performing tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This high end tablet is expensive, but it is worth it. Fast performance from processor and SSD combined with the flexibility of laptop or tablet make this a great choice. It is lightweight, performs well, and has excellent battery life.

    I would recommend this to a friend
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