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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 219 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the Surface Laptop's lightweight design and ease of use, frequently praising its portability and user-friendly interface. The touchscreen and performance also receive positive feedback, with many appreciating the sleek design and long battery life. However, some customers express concerns about the limited storage capacity and the price point. A few users also mention the speed of the solid-state drive as an area for improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 219 reviews
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Great Purchase Zero Complaints.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I walked in thinking I wanted a Mac. Told the sales associate Chris Who was exceptional the specs I wanted like a backlit keyboard, touchscreen and so forth. With my requests he landed on The surface laptop and I couldn’t be more happy. I was buying it for school and now I have started a sales job and it has just come in super handy. It does everything I need. Battery life is amazing and it’s also sleek and sexy .

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Wow! We could not be happier reading your review. It sounds like Chris at Best Buy was really able to listen to your requirements for a device and match you with the Surface Laptop. We're glad the design has also been a huge plus with your purchase.

      We hope you enjoy your Surface device, and welcome to the Surface family!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    My New Laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the VERY LAST microsoft surface laptop when I went to Aiea’s Best Buy. I’m thoroughly pleased with how well this laptop is performing. I have no technical issues to report. The only thing is I’m deathly afraid of getting the Alcantara dirty... but that’s about it! I love my new laptop and I can’t believe people say it’s not a quality laptop. It’s amazing!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're ecstatic to hear that you're loving your Surface experience! We created the Surface Laptop to include the Alcantara material as a comfortable addition to the design. We have some easy care tips to keep your design looking fresh here: https://support.microsoft.com/en-us/help/4023504/surface-clean-and-care-for-your-surface.

      Welcome to the Surface family!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed, Touchscreen

    Rated 5 out of 5 stars

    Super fast and easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a laptop that I could use that was fast, easy and worth what I paid for. Well, this is it! I'm not "techy"by any means so it was important that this be user friendly. I love the touchscreen, the feel of the keyboard and ease of use with security backing me up. Even my adult children said it was amazing.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Lori!

      We're so happy to hear that you love your Surface Laptop! It's great to hear that you've found it easy to use and have been enjoying your touchscreen.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great new computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My detachable has started to act up lately, so I went to look for a replacement. I had done some minor research on the new Microsoft Surface computers but had not seen any in person. I spoke with 2 staff members who were both very helpful and knowledgeable and left with a new Surface Laptop. It is wonderful! It's small, light, fast and does all I need it to do. The battery life is quite good and, best of all for me, it does not detach like my old HP did. Thus, it is less likely to break apart and fall off the table or my lap. I am very happy with my new Microsoft laptop and would not hesitate to recommend it to anyone looking for a new system.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Kerk,

      First off, thanks for leaving a stand-out review! We loved reading it. We're happy to hear the Surface Laptop can do everything you need it to, and that the uni-body is a great fit for your preferences. Kudos to the staff at Best Buy for helping you choose the perfect device.

      All the best,
      Amanda
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Touchscreen, Weight
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Solid Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very light, fast and with a nice screen. I get about 6-7 hours of battery out of normal use. It comes with one USB port. Also, I wish the price is little cheaper. I like enjoy it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light; great resolution; very fast. Limited internal drive, so not for heavy duty users, but great for me as I just use it for training and working remotely.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good laptop, expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in wanting the most basic laptop possible. All I use it for is occasionally surfing the web. Somehow this was presented to me as the most basic laptop. It has a touch screen, which I never use. It also uses facial recognition to log me in which is kind of unnecessary - half the time it doesn't work anyways. It's a great laptop for someone. It was just more expensive and has more features than I need. I give it 4 stars because it's a good laptop, but expensive. Maybe if I was using more of the features I would be more inclined to give it 5 stars.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Cara,

      Thank you for your honest feedback on the Surface Laptop. We have shared your review with our team for future consideration.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Touchscreen

    Rated 5 out of 5 stars

    Perfect Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Microsoft tablet/laptop is really the best I have ever purchased. The keyboard/cover is not a extra anymore. Screen resolution is beautiful and keyboard is very good. Easy to setup and the touchscreen is great. Speed of new processor is very impressive. Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen, Weight

    Rated 4 out of 5 stars

    Weak wifi antenna

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the soft feel of the keyboard, sleek design, light weight, and battery life of my Surface Laptop; but I deducted one start because the wif antenna seems weak. My husband can work on our deck with HIS laptop, my Surface laptop must be inside and closer to our wifi hub.

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen, Weight

    Rated 5 out of 5 stars

    So far really good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is really light and feel durable. I bought a few of them as I have a small business. Battery is great it can go all day without a problem, the screen is bright enough for our needs, and the keboard feels great to type on. The track pad works really well, close enough to a Mac's. I have noticed that the fabric is getting dirty around the area where you place the hand close to the track pad. Have not tried to clean it, not sure how easy or hard that will be. Something I would like for it to have is a 360 degree hing to be able to turn it around to comfortably write on it when needed, sometimes we need to sign documents or take some quick notes.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your input and take all of the reviews we receive on our products very seriously. That's why we're happy to hear that you're enjoying your Surface Laptop! You should find that the keyboard is easy to clean. If you run into any issues or need consultation, you can always do so with our team.

      Hope that helps,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great laptop and light, easy to carry around.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface laptop is very convenience, light, and easy to carry around. It is very useful to anyone! Highly recommend to college students and businesspeople who travel a lot!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touchscreen

    Rated 5 out of 5 stars

    I love this computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most versatile computer I have ever owned. I love MAC computers, but this is much easier to use. Touch screen is incredible, and this computer is fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 4 out of 5 stars

    Great laptop for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the convenience of the log in features and how light weight it is!Also it's very quick and worked great for My every day school needs

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Laptop on The Market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the fastest & slimmest high performance laptop I have ever bought, if you are not into Mac Books then you must check out this series of the Surface line up, 5 stars all the way!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Excellent student laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, aesthetic, powerful, efficient laptop. Has everything that a student would need.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super Support laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this lab top for myself to do work stuffs and also for my daughter homework. We are very like it. Easy to use and great design

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good alternative to a tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The slim size and weight of this computer is wonderful. But if I knew the following, I probably would not have bought this computer: Poor track pad - scrolling down lengthy pages with 2 fingers is very inconsistant. After a few scrolls, it doesn't detect 2 fingers on the pad and instead moves the curser instead of scrolling the page as if you are using only one finger. This happens over and over and is very frustrating. This one flaw would have kept me from buying this computer if I only knew this happened. Also, it would be much easier to detect where the curser is on the page if the curser was black instead of white. Also, gray keys make the faint letters and numbers hard to see until you touch a key and the back light comes on. Keys should be black with white lettering regardless of the color of the computer. The computer does everything that all computers do these days. But a little more thought about user-friendly design and a better track pad would have made it perfect.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. The advertising is not all hype like so many are. Easy to setup. Easy to use. Looks great and is very lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Just shy of outstandimg

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A masterpiece of design. I prefer the laptop version. It’s slim and light. Some Microsoft functions are quirky on it but not critical. Would be better if it had a traditional charging plug like many other devices. Overall quick and slim with a crisp large screen for a low profile less than 14 inch screen. It’s bright and scrolls well. Battery life is fair. Facial recognition is better than good.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thanks for your honest feedback in regards to your Surface Laptop! We're happy to know that you've been enjoying your device overall, and we've made sure to share your review with our team so they can get some input on the device!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    A Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop!! Very light and fast. I would compare it to a MAC

    I would recommend this to a friend
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