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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 910 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers have good things to say about the Surface Pro's portability, light weight, and battery life. Many appreciate its performance and the fact that it functions well as a tablet. However, some customers find the price to be high and wish it had more USB ports. The lack of an included pen is also a point of concern for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 910 reviews
  • Rated 5 out of 5 stars

    Great tool for a teacher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried different products, this was the most helpful one in my classroom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great if you have all accessories, otherwise not.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TL;DR: Returned after 1 day, only had pen accessory as I wouldn't need the others most of the time. This was mainly intended to be an alternate to ipad pro for my train rides into work and later as a mobile computer for work. So I thought I could get by without keyboard or mouse much and use my at home peripherals in a crunch. This machine gets very hot while charging+using though it dissipated quickly afterwards (this is good). I "feared" it might get hot while on the train (watching videos?) but I doubt this would be the case. Pros: - Windows hello was excellent. - Form factor is very nice, light. - Display looks great. Cons (from one day of use so take with grain of salt): - Without keyboard the touchscreen keyboard is manageable but doesn't always come up on prompts unless you manually activate it. - Requires a lot of accessories for at home updates (usb3 to ethernet), display (mini displayport to hdmi), keyboard/mouse (bluetooth or physical). Ultimately I just wanted a media playback device, I should have just bought the ipad pro, but I'm going to stick with watching movies on my iphone. Disclaimer: Several of my friends/relatives have a surface (older) and swear by it. For casual usage I'm sure this thing is excellent with i5/8gb/256 but long term I'm sure it would lose its appeal.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your honesty! We regret to hear your device was not a perfect fit for your needs. Still, thanks for calling out the features that did impress you and reflecting that in your star rating. We read every review so we appreciate the feedback. We'll be sure to forward your comments to our team for review.

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Pros mentioned:
    Processor speed, Weight

    Rated 4 out of 5 stars

    Great product for my sales force

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for my sales force, Very handy, light weight and Good speed

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good 2-in-1 computer. Flexible and light.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a windows operating system for work related activities, and this 2-in-1 fit the bill. The ability to switch to the tablet view when relaxing is great. Also, it's very light and is easy to carry to and from Client locations.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled to hear that the Surface Pro is helping you accomplish more every day with its two-in-one design! With Windows 10 in both tablet and laptop mode, transitioning between work and play is a snap! Thanks for the great shout-out!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer, easy to carry on the go! The perfect size!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for work so that we could be mobile. Work great. No issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for this old guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I would have gotten this computer sooner it is really great, thanks

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Consistent and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an incredible workhorse at home and on the road, no matter the need. I look forward to the day I will need to upgrade to next generation, but this one is fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never go back to a laptop. One of the best purchases i have made

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love how light this laptop is even with the keyboard, as well as the touch screen feature. I am replacing an older surface so I already know how to work with it but it is not hard to learn if you’ve never used a surface before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tablet/laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for the average user, as a tablet or a laptop. I use it to lounge around doing simple tasks as a tablet, and also plug it into the dock and push two 32" monitors using the mini-Displayports to do many things at once.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a new computer that I could use similar to my tablet, but could do what my laptop at work does. I went to my local store twice before going with the surface pro and I'm very happy with my purchase. I was looking at 2 in 1's, but wasn't loving the keyboard still being attached while in tablet mode. I wanted to make sure I could start it up quick and had enough storage to hold personal documents and it does just that. I love being able to use the pen. The screen has beautiful color. I'm also able to increase storage space with an SD card. It's also a pretty solid device. The guy in the store beat on the screen and it had no problems taking the hits. The guys in the store were also extremely helpful in answering my 100 questions to find the right computer. Henrietta Best Buy is great!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for your review. It's great to hear that you have been getting a lot of great use out of your Surface Pro, and it sounds like it's been a great companion for your work!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Will Keep Buying These

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We buy these for work. They're great little tablets/computers and the only reason we replaced one this time was because we needed more storage. Get a bigger drive than you think you will need and it will last you a lot longer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Cass,

      We're so glad the Surface Pro has been a great tool for you and your workplace to accomplish more! We hope you keep in mind external storage options for your Surface devices that you can find here: https://support.microsoft.com/en-us/help/4075130/surface-windows-81-surface-storage-options. Thanks for leaving some great feedback for the community!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Flexibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally made the commitment and purchased a Surface Pro. The flexibility to use as a laptop and a tablet is great. Lightweight, even with the detachable keyboard make this the a well balanced addition to my electronics toys.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Greg,

      We appreciate the shout-out! We're glad you're loving the powerful versatility of the Surface Pro. Welcome to the Surface family, we're excited to have you!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    it is an excellant convienent way to use a compute

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop / notebook / computer. It does everything I need .

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Overall pleased with Surface Pro

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased after returning an ipad. This serves my purposes better in that its easy to type with, since I do some writing. Only thing that drives me crazy is it is super sensitive and will jump to tasks not wanted. Changed some settings which helped. Light weight and easy to cart around. Keyboard large enough.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Surface Pro for the wife

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a real estate agent, my wife is often on the go, but still would benefit from technological assets typically associated with a home-based computer. The Surface Pro meets her needs while still allowing her to go from place to place.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Product without the bulk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased for my son as he is starting his freshman year at college. He loves the SurfacePro! A lot of power packed in a little package. Great visuals and lots of battery life. Says he doesn't miss his old Mac.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Congratulations to your son for making the decision to continue his education! We're delighted to be apart of his journey. Thanks for telling the community about the excellent power and performance the Surface Pro has provided. We're wishing your son the best in his educational endeavors!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best tablet/laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best value for a tablet/laptop. Windows 10 is the best OS ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love this product. Its perfect for work projects and personal

    I would recommend this to a friend