Customer Ratings & Reviews

This membership got us some bonus rewards on the first purchase. I especially like being able to get the rewards on items at my local outlet store. First was a great deal on a Lenovo laptop and a monitor. Unfortunately, some cables were missing from the monitor box even though it was supposedly in excellent condition. No problem, when we took it back a few days later only to find a recent arrival of a bigger and better Nvidia monitor. Customer service was excellent. They exchanged it with no problem. Happy ever sense with both items. Recently I bought a couple Braun shave heads. Price was competitive with other retailers and I could use my reward points with free shipping. The good news was they were OEM. Expecting them to be P&G made in the US for Braun, imagine my surprise when they arrived a couple days later and the package said made in Germany. The real deal at a great price. We look forward to more great deals and rewards as well as free shipping. Thanks Best Buy!

#1 You are so fortunate to have a salesperson like ALEX. He will take his time and explain the differences between the TV's. Never to rush you and will always make you feel comfortable. #2 After your purchase you need to make a schedule. Loyd does a great job in trying to schedule a delivery or service around your time. Not always easy but he always seems to manage it. #3 Jeff maybe the last person you may have to deal with. I am almost 96 years of age and let's face it it's like learning all over again. Jeff is like a teacher. He is very patient and will explain every detail. When he is through, he will always leave you feeling comfortable. Because every set up maybe different and could be confusing to you he will offer his cell phone number and say phone me any time and I'm sure we can work your way through the set up. that is special! #4 Just a great team to work with. I started years ago with MAGNOLIA TV and now I'm with BEST BUY. I am a very happy BEST BUY CUSTOMER.

I must be candid about my experience with this membership. Initially, I was misled about the price match policy. The representative assured me that they would match any price from any retailer, regardless of when I purchased the item. However, when I attempted to use this policy, I was informed that only a limited number of stores were eligible for price matches. Furthermore, when I requested a price match for a camera I purchased at Best Buy, I was denied due to the item’s non-returnable status. This contradicts the membership’s promise of unlimited price matches from any retailer or date. Additionally, I have not received the promised two-day shipping service. Instead, I have consistently experienced delays of five days or more for my orders. Furthermore, I have not been able to access exclusive member prices. I strongly advise against enrolling in this membership. The claims made about its benefits are misleading and do not align with my actual experience.

The salesman told me it was a no-lose deal, that if I didn't make use of it, they'd be refunding the money I spent. Not sure what it was all about.

Jaden once again saved the day. He found the problem within minutes of arrival and plugged in the cords that had been accidentally disconnected by my cleaning lady. Now, my initial call to Best Buy was not handled correctly. The person took all my information but never told me to expect an email from Best Buy with a link that I had to use to pay for the service. Consequently, I received emails from BB stating my appointment would be cancelled due to failure to pay. I called best buy again and the agent got everything fixed correctly, and asked me to stay on the phone until I'd received the correct email and go it all paid for. Thanks to him, everything got fixed. The Chat Bot on the Best Buy web site is awful. It doesn't understand anything you are trying to tell them and eventually they just transfer you to a person. Very frustrating dealing with their website!!!

Under the Best Buy Membership program I recently bought a new 75” Samsung TV, with same brand Sound Bar system and a new TV Stand to hold it and was convinced by the Best Buy staff to sign up for the Best Buy Membership program. Honestly, I’ve been really happy with the Best Buy Membership program. It’s easy to understand and as everything was broken down to me by the sales rep. The free 2-day shipping and 60-day return window alone have saved me stress and money on the items I purchased and an option to get Geek Squad support is a huge plus. I’ve already used the tech help a couple of times and they solved my issues super fast—no extra charge. Definitely feels like good value if you shop at Best Buy a few times a year or want peace of mind with expensive electronics. The exclusive member deals and early sale access are nice bonuses too. I can view access everything on the Best Buy App as a Plus Member.

The customer service was fantastic! I was taken care of the team from Simi valley, they catered to what was really important to me, broke down the pros and cons then allowed me to decide what item would be best. Most decide for you… the product is better than I could have imagine

I like having this membership because there are many opportunities to get your money’s worth and then some after a purchase or two. I would like to see exclusive coupons (such as 25% off one item) with a dollar limit, that may or may not be combined with member pricing. This way, I can feel like I’m getting member pricing on something that isn’t marked down. I would also like to see discounts on installation services. These are just ideas. I do enjoy the reward certificates and free delivery.

Other than our initial purchase, we have had no other experience with Best Buy. The initial install and support of our 65 inch TV was questionable at best. Had to go back to the store to get some issues fixed. Sales people were good, but not so much the techs.

At first I doubted whether the membership was really worth it, but after using it for a year I realize that it is worth acquiring it since you get multiple benefits that translate into savings and in the end the membership pays for itself.

I purchased Bestbuy Plus. I found the price worth it because the savings have succeeded the purchase price. My first purchase was a Samsung refrigerator and with my membership I saved over $100 plus delivery. I have had many apple products fixed or I was given brand new (refurbished) ones to replace it. Overall, it was worth it for my family. My kids were able to use the online chat with geek squad, many times, to get help with their laptops ! Even our pets enjoy Bestbuy!

The My Best Buy Plus™ yearly membership offers strong value for frequent Best Buy shoppers seeking extra perks and convenience. Members enjoy exclusive access to special pricing, early access to sales events, and extended return/holiday exchange windows, adding peace of mind to large purchases. The included free 2-day shipping on most items significantly improves the online shopping experience while reducing delivery costs over time. Rewards points accumulate quickly, making it easier to earn certificates for future purchases. Although the annual fee may not appeal to occasional customers, tech enthusiasts and regular buyers will appreciate the added savings and premium shopping benefits.

I hate purchasing in-store programs, but honestly, this one is worth it. I mistakenly bought a monitor that I thought was the correct model from the box, but it was a different model. I couldn't return it for about 2 weeks because I was busy with life and work, but this program makes it so easy. No questions asked and a full refund. I 100% plan to keep this.

The value of the membership is worth it if you’re a regular like myself! I love Best Buy and do alot of shopping so it comes with great perks like early access to drops, deals, sales and specials. Love it and keep renewing it every year!

I signed up for My Best Buy Plus a few weeks ago, and it’s already worth it. The free shipping and exclusive member deals have saved me money on several orders, and I really like the extended return window — it makes big purchases feel less stressful. The checkout process and app integration are smooth, and I appreciate getting early access to certain sales. Overall, it’s a solid upgrade for anyone who shops at Best Buy often.

The equipment was fantastic the geek installers were the best they programed everything according to my preference exact measurements and placement was achieved they saved me money because the table that I ordered was not available and they saw the one I was throwing out outside the house and noticed it was a perfect fit for the new tv will always hold high regard for the geek squad

The basic membership plan is fair for the price, although some protection on certian items is more than it should be.

I’ve been using the Best Buy Plus Membership for a few months now, and overall, it’s been a pretty solid upgrade for regular shoppers like me. For around $49.99/year, you get several perks that can easily pay for themselves if you shop even a few times a year. One of the biggest advantages is free 2-day shipping on most items with no minimum purchase — super handy when you need electronics or accessories quickly. You also get exclusive discounts on a rotating list of products, which often covers popular tech like laptops, TVs, and headphones. I noticed the deals sometimes match or even beat what you’d find during major sales events. Another underrated perk is the extended return window. Instead of the standard 15 days, Plus members get 60 days for most purchases, which takes a lot of the pressure off when making bigger decisions like a new laptop or appliance. That said, there are a few things to keep in mind. Some of the “exclusive offers” can be hit-or-miss depending on what you’re shopping for, and it doesn’t include full protection plans or total tech support — that’s part of the more expensive Best Buy Total membership. So if you’re expecting 24/7 tech help or free installation services, Plus won’t cover that.

The My Best Buy Plus membership has been completely worth it. The exclusive member pricing and free shipping have already saved me money on a few big purchases. I also love the extended return window and access to early deals—it makes shopping stress-free and convenient. It’s a solid value if you shop at Best Buy even a few times a year.

The Best Buy Plus™ Yearly Membership is a premium program that offers enhanced benefits and exclusive perks for tech enthusiasts. With this membership, you gain access to a range of features that enhance your shopping experience and provide added value. Here's a review of the Best Buy Plus™ Yearly Membership. Enhanced Benefits: The Best Buy Plus™ membership offers several notable benefits. One of the key advantages is free shipping on most items, allowing you to enjoy the convenience of doorstep delivery without any additional costs. Additionally, members receive extended return windows, providing flexibility when returning or exchanging products. The membership also includes dedicated customer support with faster response times, ensuring a seamless shopping experience. Exclusive Perks: As a Best Buy Plus™ member, you gain access to exclusive perks and discounts. These can include special member-only offers, early access to sales events, and exclusive deals on select products. These perks enhance your ability to find great deals and take advantage of discounts, maximizing the value of your membership. Tech Support and Services: The membership also provides access to specialized tech support and services. Whether you need assistance setting up a new device or troubleshooting technical issues, the dedicated support team is there to help. This additional support can save you time and ensure a smooth and hassle-free experience with your purchases. Yearly Membership: The Best Buy Plus™ membership is billed on a yearly basis, offering convenience and savings over the long term. By opting for the yearly membership, you can enjoy the benefits continuously without the need for monthly renewals. Value for Tech Enthusiasts: The Best Buy Plus™ Yearly Membership is especially valuable for tech enthusiasts who frequently shop for electronics and related products. The combination of enhanced benefits, exclusive perks, and specialized tech support makes the membership a worthwhile investment for those passionate about technology. Pros: Free shipping on most items for added convenience Extended return windows for greater flexibility Dedicated customer support with faster response times Access to exclusive perks and discounts Specialized tech support and services for added convenience Yearly billing for continuous benefits Great value for tech enthusiasts and frequent shoppers Cons: Membership is tailored to Best Buy customers and may not be as valuable for those who do not frequently shop for electronics In conclusion, the Best Buy Plus™ Yearly Membership offers enhanced benefits, exclusive perks, and specialized support for tech enthusiasts. With features such as free shipping, extended return windows, dedicated customer support, and exclusive discounts, the membership provides added value and convenience. If you frequently shop at Best Buy and are passionate about technology, the Best Buy Plus™ Yearly Membership can enhance your overall shopping experience and provide long-term value.