Customer Ratings & Reviews

I purchased 3 appliances and it was a smooth process. I felt like Best Buy had the best selection in the market

Great deals and great service. Highly recommend becoming a Best Buy member

People should obtain membership, it's worth it . To buy lots of goods and products.

Very easy to turn on and very good product looks good it matches

I was sold on this as a non-renewable item not a subscription. The gentleman told me it will not renew by itself as it was not a subscription. I was also told if my item i purchased was cheaper i will get the difference for 60 days. All of these are not true this is a renewable subscription and you need to cancel if not you will be charged beware!! Also this subscription is supposed to give you price difference for 60 days after purchase, what they dont tell you is that you will get special subscriber prices on the same item and that price doesnt count toward the difference. This subscription is a total scam and a waste of money. Workers want the bonus and best buy wants the money those are the only people who benefit from this. Stay away!!

Gets me insides on what i jeed for my home and upgrades

So far the rewards have been worth it, especially in regards to gaming

A month later, and I still don’t have a working washer and dryer. This was for a rental 3,000 miles away—now sitting empty—thanks to Best Buy’s chaos. First delivery? No stacking kit. The rude, impatient crew bolted before I could even get customer service on the phone. Multiple canceled deliveries later, I learn Best Buy doesn’t even sell the kit—I had to get it from Amazon. When they finally showed up, they dropped the old unit, wrecked my stairs, molding, and wall. Then they shoved the new set in, crushed the vent hose, and left a fire hazard behind. Property damaged. Rent lost. Patience gone. Never again, Best Buy.

good service and discounts purchased Asus Q540V on sale.

They were careful and worked very quickly. Although there was issues because I didn't receive my oven range, customer service helped resolve the issue and I will be getting my stove before Christmas. I love my new refrigerator and I can't wait to see my stove.

I love walking aroind for ideas. I am a member and that allows me to get an amazing discount as well as a better warranty. A must place to shop for all elextronics as well as appliances.

Remodeling and building an entertainment center around the TV. TV is great has all the features and more than i need. I have a sound system that I'm waiting on more equipment from best buy to further enhance my audio sound

I just cant say enough about best buys customer service. When i purchase at Best Buy im confident that i will get the quality help i need if i have any questions or further needs.

This set was just right for our small place. The washer and dryer both are easy to use and holds small to large loads. We are pleased with the quality and the price.

I warned everyone not to buy this menbership, because it's a best buy scam, you pay $49.99 to get some benefits, but when you go to use it they don't allow you to make exchanges or returns without charging more for the service you already paid for, soo don't buy it. You’ll regret.

The best buy membership is a realiy great deal and we will be getting the nice offers compare to others

One of the best speakers in the market. It was a hassle free pickup at best buy

50$ for the extended 60 day return/pm policy is great

I shop at Best Buy for all of my Tech needs but I had never purchased the membership. After having a nightmare experience from the PitBoss Sportsman grill which was a housewarming gift from my uncle I thought I had no recourse. The Pit Boss Manufacturer said all issues must be addressed directly to them and that they did not take returns. The grill had only been used once and the 2nd use would have been on Thanksgiving day which is when it completely died. I was devastated because my husband had recently taken ill and the one thing I wanted to do for him was give him a Thanksgiving Day dinner for him to remember. After a lot of correspondence with the manufacturer I reached out to My Uncle who ultimately contacted his local Best Buy store in Savannah. He was instructed that I reach out to my local Best Buy in Snellville. At this time I was emotionally drained and had very little time between my husband’s treatments frankly I was bracing myself for another less than optimal outcome. As I found a moment to visit my local BestBuy I realized I didn’t even have the energy to explain all that I had been through with the manufacturer. But somehow the few word that I did say to Stephanie, the store manager was enough. She warmly and efficiently explained my options. She highly recommended that I consider a membership to prevent any hassles like I experienced to ever happen to me again. I knew she genuinely wanting to fix my problem. I had to leave that day due to time and said I would return in a couple days. Ultimately I returned and ended up purchasing a membership, exchanging and upgrading to the QLED 75 in Samsung. The TV was such a hit at home that I followed up with a 2nd purchase of the exact same TV for a 2nd room in my home. Both of which are protected under the membership. Thanks BestBuy and Store Manager Stephanie. I can’t express enough how much you have helped me.

This program nearly paid for itself on its purchase day alone however make sure you ask more questions when joining from a skilled employee. The employee I worked with made a point to bring up Black Friday price matching when I had to shop before the holidays. Knowing this was coming is why I signed up. Instead they ONLY price match Best Buy prices during that window. I got lucky today and two of my items finally dropped on their site likely due to manufacturer choices, however to begin with the prices weren't competitive and the fact that Black Friday Specials wouldn't be valid from other retailers was a shock vs how they solid it. Also there was no price match button on my recent purchases so I had to take the extra step of calling to get the money back. The in store sales rep also said it happens automatically when Best Buy discounts. From the chat I had today with the phone support. It does not. You have to be far more diligent to check on pricing during the match window. I am that kind of shopper but I could see some folks not being that in sync with checking back. All and all, with the recent price match money back, it was worth the membership this year. It will depend on how much Best Buy shopping I plan on next year if I decide to renew.