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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.3 out of 5 stars with 307 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 307 reviews
  • Rated 5 out of 5 stars

    Great Mesh router

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    Posted .
    Owned for 1 month when reviewed.

    Needed to upgrade from weak Spectrum router. Orbi works great, problem resolved!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet helper

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    Posted .
    Owned for more than 2 years when reviewed.

    We have really enjoyed these they were up really well and we seem to have better service with these I highly recommend them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good coverage – but slower speed at the satellites

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    Posted .
    Owned for 3 months when reviewed.

    Good value for the money. Just be aware that the downside of having a dual band system like this rather than a tri-band system is that this system uses one of the bands for backhaul between the satellites, which means that your Internet speed when connected to a satellite will be slightly slower than if your device is connected directly to the main hub. Had I known that, I probably would have considered getting the tri-band model instead since it uses the third band for backhaul and doesn’t really suffer much speed difference between the satellites and the main unit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what its supposed to do

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    Posted .

    The Orbi is just another device that does its job. We bought a large house and the internet provider recommended Orbi to cover the whole house with Wifi, which it does. The only documentation in the box is a card telling you to download an app to your phone to set up Orbi. The setup was somewhat cumbersome and confusing but accomplished the task. It comes with 30 days of Netgear antivirus and at least 30 days of nuisance emails, sometimes twice a day. Interesting thing though. I went to the Orbi website and the AC1200 model I purchased at Best Buy is not in the current Orbi product line. I had to look it up in the Support tab. It must have been at Best Buy for a long time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Plug and Play, works great for wireless.

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    Posted .
    Owned for 1 year when reviewed.

    My office is far enough away from the main router than made wireless use a struggle and this system makes connectivity better but at the sacrifice of speeds. Whether it's video calls, working online, or gaming, this system keeps you well connected to the internet without any drops and is easily controlled in the NETGEAR app (just don't forget your password.) Only thing missing from the satellite units is an Ethernet port for wired connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, not great

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    Posted .
    Owned for more than 2 years when reviewed.

    Worked pretty good for the price of a mesh network

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Product Great - Ordering was terrible

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    Posted .

    I have no issues with the product, but the ordering experience was awful. I wanted this product initially but did not order as it was not in stock and I needed something more quickly. I ordered a similar product instead because it was listed in stock and used my Birthday discount to purchase. After ordering instead of being available for store pick up next day, availability was listed a week out. I called the store to check on the order the next day (another challenging situation!) and was told that even though the site listed it in stock (1 remaining), that no store had this in stock and would need to be ordered. Asked if there was something similar in stock, again because I was looking for something sooner. I was transferred to the department that would handle, only to have the call ring and ring, ultimately being disconnected. I cancelled the order online, ordered this item as before I ordered it was indicated that it would be delivered 9/8. Once I placed the order, it was indicated that it would not be delivered until 9/10. On 9/11 I then received a text that my original order (that I had cancelled) was in. Based on this overall experience, I would have purchased from Amazon, but delivery was a month out. I understand that things are challenging at this time, but putting accurate information on your web site is essential. I wanted to put feedback regarding this experience on your website, but that was a joke as well. I certainly was not going to pick up the phone once again, sit on hold just be to disconnected. I doubt that I will receive, but I would appreciate my Bday discount applied to this purchase.

    I would recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Peggy,

      Thanks for your review of your product. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Rated 4 out of 5 stars

    Good Product

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    Posted .
    Owned for 4 months when reviewed.

    It took a while to get it set up. I had to call the help desk multiple times. They were very, very helpful though once I got connected. Spent a lot of time walking me through, trouble shooting, etc. We finally got everythnig working. You get 3 months of free help before it costs you so make sure that everything is all squared away before that time runs out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Meshing on a budget

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    Posted .
    Owned for 1 month when reviewed.

    Orbi provides a good product for a mesh network. I bought this for my sister to have a stable connection for streaming and steady gaming sessions for my nephews. I own google wifi and this is pretty close to it as far as connection. Her home is large with it being 2 stories with a finished basement. So one in the basement, main floor and second floor. Having three wifi points at this price is great and works perfect for large homes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this system!

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    Posted .

    I love this system and have had no problems with the system, as all. If and when the system goes down, the problem is always with my provider. I am using Bitdefender as well and love that too because it doesn't seem to slow down the system at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Much stronger signal throughout the house

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    Posted .
    Owned for 5 months when reviewed.

    I bought this in the summer when we needed to boost our wifi throughout the house. It really made a difference. It did take some time to figure out where to put the units in order to get a strong signal throughout, because it's a large older house with two chimneys. But now that that's sorted out, the signal is clear and has worked well and uninterrupted for months.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Distance from Hub issue

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    Posted .
    Owned for 8 months when reviewed.

    Limited effective distance from main hub makes this mesh less effective. I would have thought the individual nodes would sync with other nearby nodes rather than all having to sync with the hub unit. Otherwise very nice not having to have individual local network names to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    Owned for 9 months when reviewed.

    Have had this for a few months now and i am really satisfied with it and have recommended to a few friends. The setup was easy and the app works great. It lets me now devices connected, speed, has security features, and a lot more. I thought i would need more, but the strength of the connection has stood up to 4+ devices connected to it at once all streaming content.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent mesh system

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    Posted .
    Owned for 1 month when reviewed.

    Overall, the system is clean and sleek looking. Its not bulky like many others. My home internet improved greatly and my 2g and 5g devices connected well. I did experience some lag in a gaming device called stadia where the controller connects to the wifi separately from the game. The lag may be due to the ISP. 4 stars only because it doesn't have an option to easily separate 2g and 5g bands.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    so far so good

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    Posted .
    Owned for 1 month when reviewed.

    I can not say that I am blown away, however it's a good set. Now setting up this system was a bit tricky because you have to create an account with netgear and then it gives you an option to set up Circle for parental control. Now since my husband set it up on his phone, I couldn't get admin log in on my cell so I can deal with the kids wifi access. So this is the only dilema.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great system

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    Posted .
    Owned for 3 weeks when reviewed.

    I have not had them long. So far they have exceeded my expectations. Im gaming off the wifi without problems. My old system wasnt running smoothly anymore. So I had to replace them. So far so good. I gave them a 4 star because I had to call for help to set up. I kept getting transferred. So to me it was a little bit of a hassle to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the Job

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    Posted .
    Owned for 3 weeks when reviewed.

    The product works great and the support team is very good as well. I recommend that they update their instructions so hat you don't need to call support. A simple video would go a long way to reduce the calls to support. That said, it only took one call to support to get the system working properly. That said, if you just do the base router and then add the satellite devices vs. adding the satellite devices at the same time as the router, there might be less need to call support as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great connection

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    Posted .
    Owned for 1 month when reviewed.

    Bought this orbi system to be able to get Wi-Fi out to my garage that is detached from the house across the driveway. Put main orbi in living room second orbi in back room and 3rd orbi in garage worked excellent now I have Wi-Fi through the backyard and garage orbi mesh system works great had a few connection issues but that was because of my lack of experience with this modern day technology but if I figured it out it must be easy to set up great product would recommend to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to setup and extends WiFi well.

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    Posted .
    Owned for 1 week when reviewed.

    This was my second attempt at extending my WiFi network. The first product was a failure (I won't name the name but it earned a 1 star review). This one has a setup/monitoring app that is quick, easy to use, and unobtrusive. The network itself is fast enough for online games (mostly Dauntless) and 4k streaming. It basically creates a second WiFi network throughput the house. You can add other satellite pieces to further extend the network, also. A quick switching of WiFi options on my son's devices, and he hasn't had another connectivity issue ever again. The price is well worth my peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Coverage

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    Posted .
    Owned for 1 month when reviewed.

    At first, I struggled through the set-up process. I was attempting to use these as an extender platform for my Nighthawk router/modem. I followed the ORBI auto set-up, which was the issue- it kept trying to "fight" with the signal from the Nighthawk. I then re-started the set-up, did so manually, and it worked seamlessly. Even "joined" my Nighthawk network, so I only have the one wifi name/source. Provides excellent coverage for a 3200 sq ft home, and I would recommend for anyone with coverage issues.

    I would recommend this to a friend

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