Customers are enthusiastic about the ice production speed and quality of this 50-lb portable ice maker. However, some customers have expressed concerns regarding its longevity and noise level during operation. A few users reported that the machine didn't last as long as expected. The noise level, while a concern for some, was not universally considered excessive.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Pros mentioned:
Ice production
Rated 5 out of 5 stars
Great Ice Maker
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this for use at my office. I can make enough ice in one day to last at least 10 days in an office of 20 people. The self clean feature is easy to use. The ice doesn't have a weird taste and there are 3 sizes to choose from. The only draw back is that the tray the ice cubes fall in to fills up faster than the water is used up to make the cubes. You have to empty it about 4 times if you fill the water level to the mark. We bag it and keep it in the freezer. The machine needs to sit right next to a sink to drain. The plug is set in the side of the machine and there is no hose to help it drain.
I would recommend this to a friend
Rated 5 out of 5 stars
Ice Machine
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best Buy did a great job. They got me a new ice machine under my warranty.
This review is from NewAir - 50-lb Portable Ice Maker - Stainless Steel
I would recommend this to a friend
Pros mentioned:
Ice production
Rated 4 out of 5 stars
Basic ice machine
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This ice maker makes ice quick. It fill our ice bin in less the 1 hr. The only down fall is that it does not keep the ice cold.
This review is from NewAir - 50-lb Portable Ice Maker - Stainless Steel
I would recommend this to a friend
Brand response from NewAir Team
Posted .
Thank you for taking the time to leave a review on your unit . Thank you for choosing Newair!
Pros mentioned:
Ice production
Rated 4 out of 5 stars
great ice machine to keep up with a family of four
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Does my family of four great and along with a couple employees ( we supply water bottles and soda pop in a 100+ qt cooler and fill with ice each day)
The basket on the ice machine isn't very big therefore I keep dumping the ice into a tubberware bin in the freezer to get enough ice for the end of each day for all our coolers.
I would recommend this to a friend
Pros mentioned:
Ice production
Rated 5 out of 5 stars
Great Ice Maker!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall this is ONE GREAT ICE MACHINE!. Easy to operate. Makes enough ice in one day to last 4-5 days, for Hubby and I. Love the fact that it holds a gallon of water at a time and makes the gallon baggie of ice.
I put back enough ice in the freezer for a 4th. of July cookout. We used a large open top drink container which I put our drinks and ice in and still had plenty of ice for glasses also. (We had 6 people.)
The only thing bad about it so far has been that the tiny plug for the drain got lost the first time I used it. I put plumbers tape around the threads of the cap to stop it from leaking, so be prepared just in case.
I would recommend this to a friend
Cons mentioned:
Noise level
Rated 4 out of 5 stars
Good Portable Ice Maker
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Larger ice cubes takes longer to make than smaller ones. Easy to use. Follow directions to do a cleaning cycle. I threw out the first bunches of ice just in case. After that the ice was good.
Great for parties as once the reservoir is filled, it will continue to make ice as the old ice melts.
It does make noise while making ice, but not too bad.
I would recommend this to a friend
Pros mentioned:
Ice production
Rated 5 out of 5 stars
This little guy just keeps going and going
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This reviewer received promo considerations or sweepstakes entry for writing a review.
We purchased this ice machine as a temporary solution for ice while our office kitchen is being remodled. It has been fabulous! With our old industrial ice maker we would constantly run out of ice. Since purchasing this we have not run out of ice once! Which is a huge feat considering we have over 100 people that use it though out the day. It's user friendly and has exceeded all of our expectations.
I would recommend this to a friend
Pros mentioned:
Ice production
Cons mentioned:
Noise level
Rated 5 out of 5 stars
Ice maker
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Makes great ice fast! Efficient. Clean stainless steel outer shell. It is noisy at night if you try to sleep in the room next to the kitchen-looking to relocate it across the room.
This review is from NewAir - 50-lb Portable Ice Maker - Stainless Steel
I would recommend this to a friend
Brand response from NewAir Team
Posted .
Thank you for posting your comments in regards to this product AI-215SS. We highly appreciate your feedback. Thank you for choosing Newair.
Rated 5 out of 5 stars
Highly recommend!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I’m obsessed with my new ice maker from Best Buy! It’s super efficient and cranks out ice fast, which is perfect for our busy household. I was also surprised by how large the capacity is—it keeps up with everything from daily drinks to entertaining guests without missing a beat. Setup was easy, and it’s been a total game-changer this summer. Highly recommend!
This review is from NewAir - 50-lb Portable Ice Maker - Stainless Steel
I would recommend this to a friend
Brand response from NewAir Team
Posted .
Thank you for posting your comments in regards to the AI-215SS. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Cons mentioned:
Noise level
Rated 4 out of 5 stars
Gets the job done
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this to help with the lack of ice in our expensive refrigerator. It works well but the ice is not solid so it does melt fast. It is also pretty loud compared to our last ice maker but it does keep up with our large family.
I would recommend this to a friend
Rated 4 out of 5 stars
Excellent size for the backyard party area.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Had a little problem with the first one (didn't work) but very pleased with the replacement. It's the perfect size for the backyard party. Kicks ice out at good rate.
I would recommend this to a friend
Rated 4 out of 5 stars
Great ice maker for the price
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Great little ice maker for the price! It produces all the ice I need in a day and starts producing quickly. I like the shape of the ice, which is similar to a hollow bullet. It's easy to fill and easy to drain. The quality of the unit appears good, but I guess time will tell. I have been using this ice machine for 3 weeks. The only negative I have is the sound of the ice dropping and being deposited in the plastic basket. The noise can be a distraction at times.
This review is from NewAir - 50-lb Portable Ice Maker - Stainless Steel
I would recommend this to a friend
Pros mentioned:
Ice production
Rated 5 out of 5 stars
Love love it
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This item is save my life. I love my ice. My husband and son died a couple of months ago. My granddaughter and her three children moved in with me to help take care of me. I could never get enough ice. Now I get all I want. And it is so easy to do. Three different sizes of ice, easy cleaning, and I use good water. I have a little desalinization plant I’m in my sink and it gives me 100% clear water. It’s quiet and produces fast.
I would recommend this to a friend
Brand response from NewAir Team
Posted .
Thank you for the 5-star review and for sharing your thoughts about the unit.Thank you for choosing NewAir!
Pros mentioned:
Ice production
Rated 5 out of 5 stars
Buy it
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this machine. Have ice chomping addiction—have not lost a tooth yet, second machine but going on year 5 now. 1st machine lasted just over 3 years. Does run 24-7. Yes it should last longer, but tray made of plastic and it will get caught on ice and eventually break.
I would recommend this to a friend
Brand response from NewAir Team
Posted .
Thank you for the 5-star review and for sharing your thoughts about your experience using your AI-215R. Thank you for choosing Newair!
Pros mentioned:
Ice production
Rated 5 out of 5 stars
Great fast Ice.
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy too clean and fast to make Ice. Fits on counter top.
I would recommend this to a friend
Brand response from NewAir Team
Posted .
Thank you for posting your comments in regards to this Newair product. We highly appreciate your feedback. Thank you for choosing Newair.
Pros mentioned:
Ice production
Rated 5 out of 5 stars
Quiet, Quick, Fast, Good Outdoors & In
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This reviewer received promo considerations or sweepstakes entry for writing a review.
When the icemaker in our refrigerator died we found it would be expensive & difficult and difficult to replace. Then we looked at standalone ice makers and found this unit. It is quiet, simple, and makes lots of Ice very fast, way more than our refrigerator ever did. We now fit 3X the ice in the same space in the refrigerator freezer. We also take this outdoors whenever needed. We have absolutely no regrets.
I would recommend this to a friend
Pros mentioned:
Ice production
Rated 5 out of 5 stars
Ice Maker
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We love our ice maker. Only down fall which is user error is I hate filling it up with water all of the time. Great product that produces lots of ice as long as you keep it filled with water like you are supposed to. Makes ice quickly!
This review is from NewAir - 50-lb Portable Ice Maker - Stainless Steel
I would recommend this to a friend
Brand response from NewAir Team
Posted .
Thank you for the 5-star review and for posting your to comments in regards to this product AI-215SS. We are delighted hear the unit has met your expectations. Thank you for choosing Newair!
Rated 4 out of 5 stars
Nice icemaker
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this for our camper. Works nice. Very heavy!
I would recommend this to a friend
Pros mentioned:
Ice production
Rated 3 out of 5 stars
Ice maker
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Liked the ice it made and how much it made but after 3 months it started leaking. Returned it but they were not selling this item anymore.
This review is from NewAir - 50-lb Portable Ice Maker - Stainless Steel
No, I would not recommend this to a friend
Brand response from NewAir Team
Posted .
Thank you for contacting Newair. For assistance please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. We are available Monday - Friday 8:00 am -5:00 pm standard pacific time. Best Regards, Customer Care
Rated 5 out of 5 stars
Great ice maker
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall, very pleased with this purchase. It makes a great amt of ice in a short time. It touts a self clean feature. This means you have to measure 1c vinegar and 1 c water to run through unit in self clean mode. You must then run a normal batch of ice through to get rid of the vinegar smell/taste. To me, that doesn't completely seem "self cleaning" bc I still have to go a considerable amount of effort. Like I said though, we are glad we made the purchase bc it does what it's supposed to do: make ice.
This review is from NewAir - 50-lb Portable Ice Maker - Stainless Steel