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Customer Ratings & Reviews

Customer reviews

Rating 3.3 out of 5 stars with 26 reviews

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Rating by feature

  • Value

    Rating 3.4 out of 5 stars

  • Quality

    Rating 3.2 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

62%would recommend to a friend

Customers are saying

Customers admire the Smart Wi-Fi Video Doorbell - Wired's excellent camera quality, finding the picture and audio to be clear and easy to use. They also appreciate the product's affordability and straightforward setup. However, some users experienced issues with the app's reliability and functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 26 reviews
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good video doorbell for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I'm happy with the Nightowl video doorbell! The 1080 HD camera takes great pictures and video and I can literally hear the crickets chirping through the audio! Easy setup and install and I had no problems with the app downloading and usage! The app definitely drains my Samsung Note 9 battery faster than prior to the installation. The ability of using a SD card for storage and no cloud fees is a huge plus! There has been a few glitches and yesterday I tried to speak to someone on my porch and they couldn't hear me! Also, I find the push notifications don't always alert me to motion no matter what sensitivity setting I have it on! Overall, I bought it on sale and I had a BB credit, And I like it! Best Buy online ordering and shipping was excellent as usual!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Night Owl

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was concerned when I purchased this item because other reviews stated that the service cuts in and out. I went ahead and bought one anyways. Installation was very easy and the camera has a nice picture. The system does cut in and out but it hasn’t been a problem yet. My biggest disappointment was I have other night our cameras and I thought it would be compatible with the DVR system. The doorbell system is not compatible and you have to have your own separate SD card for that front door I was not happy about that.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Hi Brandon. The doorbell is not compatible with all of our existing solutions, but can also be used as a standalone via Wi-Fi connection. As a standalone, you can add your own microSD card (up to 128GB) for storage. This particular model can only be added to our WNVRC20 and HC20X Series as an add on. Thank you again for the review and for choosing Night Owl.

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great once configured and setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This took a while to get configured and put onto my existing night owl system network. It works great with the app but it does not integrate with the DVR. This was understood upon purchase so overall I am very satisfied with it. You definitely have to tweak and adjust the camera angle to get it to meet your needs. Overall, I would recommend it. Much cheaper than the competition.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Happy to hear this doorbell has been a good addition to your home. As you mentioned, it is not compatible with all of our existing solutions, but can be used as a standalone via Wi-Fi connection. Thank you again for the review and for choosing Night Owl!

  • Pros mentioned:
    Camera quality
    Cons mentioned:
    App

    Rated 2 out of 5 stars

    Great picture but thats about it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is good but the app doesn't work more than half the time. Forget about any customer support. If you're only using the DVR it works fine. Don't buy

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      We are sorry to hear you are experiencing an issue with your Night Owl product. Unfortunately, the issue you are having requires troubleshooting by our technical support team. We do provide easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Night Owl Doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Night Owl doorbell with camera is an excellent addition to my Night Owl security cameras. It shows a wide angle. The view is very clear. I’m able to speak and listen to visitors. It’s a very good doorbell and an excellent price.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good Picture Good Sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doorbell camera has good quality audio and video. The ability to store the files locally is awesome!

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for choosing Night Owl! We appreciate your business.

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Not a bad option

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video is OK, sound is a little scratchy. Setup is a little odd, but works

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable and easy to use. I just wish the speaker was a little louder for those on the other end.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Leaves a lot to be desired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a hard wire application, not the wireless instrament desired.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great door bell camera for price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install bought this to replace existing smart video doorbell.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Perfect! Thank you for choosing Night Owl!

  • Cons mentioned:
    App

    Rated 4 out of 5 stars

    Good picture and easy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy operation with a slightly glitchy app. I would still recommend

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is okay, but the app stinks and will disconnect. Probably going to replace with a different product. Disappointed.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Hi Denise. We are sorry to hear you are experiencing an issue with your new doorbell. We do provide easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mechanic

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up easy to view. I have it checking my garage foor so i dont leave it open

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product fast shipping and work great!Its excellent would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The view on this camera is great! Gives a area view.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for choosing Night Owl! Great to see the doorbell is working well for your setup.

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Doorbell Camera.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this for my son for his birthday and he loves it and the price was good.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for choosing Night Owl!

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the product and pricing, works well for my personal needs

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the review!

  • Cons mentioned:
    App

    Rated 1 out of 5 stars

    No working good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't recommend this camara bell Need update every time ... so you have to reset you app every time

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Hi there. It sounds like you are having an issue with your doorbell. Our technical support team would be happy to assist. The app doesn't have to be reset every time you use it. That is something that can be easily troubleshoot with our team. We do provide easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.

  • Rated 5 out of 5 stars

    Door bell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was a very good product the instructions was really easy to understand and it was very easy to set up and program the price was in the range that I was looking for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Door bell night owl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my door bell it is becoming my better like the speaker is very low

    I would recommend this to a friend
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