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Customer reviews

Rating 4.1 out of 5 stars with 76 reviews

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79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 76 reviews
  • Rated 4 out of 5 stars

    Excellent Result, Terrible Communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Rexing M2 Max Pro was installed beautifully, dare I say perfectly. The rearview mirror/dashcam, backup/rearview camera, and GPS were all hardwired to my car, and they function as intended. None of the wires show besides where they plug into the cameras, and I honestly have no idea where they hid all of the wires. However, what was supposed to take 1.5 hours took 5.5 hours. An extra 4 hours is an extraordinary amount of time without a car, and the techs never reached out to let me know it was going to take longer. I was also travelling from out of town since my local tech was out, so this threw off my day. Overall, the installation result itself was flawless, but the length of my service and lack of communication tainted the process. (I had a Rexing M2 Pro Max installed into a 2012 Ford Focus SEL.)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed it quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents, installed my front and dash cam. They also showed me how to use it before leaving, and asked me if i had any other questions about it so that they can help.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The installation was unsuccessful and caused my in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was unsuccessful and caused my interior to come loose!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing installation, could not be happier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So my brother bought me a set from Amazon for Christmas for a backup camera with rearview mirror monitor to have installed aftermarket in my 2013 Kia Forte. I wasted no time in scheduling an appointment with the local Best Buy Geek Squad to have this installed over the weekend. They said to allow anywhere from 2-4 hours to have this ready (it was done WAY ahead of schedule). The Geed Squad technician was so knowledgeable and so efficient. The installation was perfect and the end result looked like there was no aftermarket work done whatsoever. I tried out my new tech and instantly upon shifting into reverse, the rearview monitor would engage the backup camera and show the digital display with the tri-colored parking lines. AMAZING work! And Geed Squad will stand behing their installation should anything go wrong. Highly recommend this service. I actually intend to utilize them again in the very near future for my mother's car.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My backup works great. However, it took (double the advertised time to install) almost four hours to install. There seem to be problems with finding a source of power for the camera. The biggest problem had to do with the technician not concentrating on getting my install completed. He kept walking away from the project. Wasted too much time while doing the job. But, it works as advertised. The technician needs to stay on task and finish the job more quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best price

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the other places/shop quoted me twice the price. It was easy and quick

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very slow service, Did not complete work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to get an backup cam installed, my appointment was at 1 pm. Service took well over 5 hour to preform and when service was done the tech left my car with wires hanging out of the back and the cam DID NOT WORK!!!!! The ceiling to my Prius was missing Fastener Clips and the tech punch whole in the gasket to route wires, when it should have been routed though it. Needless to say I'M NOT HAPPY WITH THIS SERVICE. On the other hand, this experience has made me see how important it is to user REAL Professionals to work on your car.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for posting your review. It's understandable that you would like to ensure that care was taken when completing your installation, and that you would expect to have as many features possible after your installation services. We're sorry to hear that the work on your vehicle has not yet been completed. I would recommend connecting with the leadership team at your local store for assistance with this. You can find information about your local store at www.bestbuy.com/storelocator.

  • Rated 5 out of 5 stars

    Have Evan install it, it will be perfect:

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Evan was awesome. He’s a keeper for sure. He had the best conversations and got my items installed quickly and very professionally. Everything works great and is perfect. He has a real passion for what he does.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Car install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech was awesome. Very knowledgeable and cared about my vehicle and install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great professional install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subwoofer, front and rear dash camera and radar detector Installation was great with no wires showing and everything works perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding rearview mirror and backup camera installation! The team was punctual, professional, and demonstrated exceptional expertise. The seamless integration, meticulous wiring, and thorough calibration showcased their commitment to quality. Clear communication and a friendly demeanor made the entire process a breeze. I highly recommend their top-notch service!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    My scheduled appointment never happened!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my MR2 4k rear view mirror camera from Best Buy, scheduled my appointment for Friday May 30th arrived 30 minutes early @12:30 for my 1 pm appointment and it never happened, I also received a text to confirm my appointment! Arrived and attempted to check-in and was told that they don’t have a technician to install a $200 purchase and the installation was $180 dollar. And that I must reschedule and go to Tallahassee Florida for this installation so I wasted five hours today for this inconvenience. That wasn’t my fault. It was Best Buy’s fault so now they must make up for this. I would prefer a geek technician come to my home and install this purchase. I was so inconvenient.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The guy was so hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanna win cuz you guys are some awesome and I’m so awesome!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Overpriced and Sub-Par

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a backup camera installed. The wiring was done completely wrong sadly enough. It goes from the trunk then down and thru the CENTER of my back seat area - I drive for Lyft and Uber and passenger can easily get their foot caught in it, pull it, and possibly break it. Because it was done that way, there all of A sudden wasn’t enough cable length to reach the mounting spot. I had to then schedule a second appointment because they didn’t have the extender cable in stock. Also tried to ring me up for a charging cable that was 30 dollars!!! They sold the same cable but from a different manufacturer for half that cost. They also did not wire the rear view trigger cable correctly. The backup lines don’t generate on the display when in reverse like it’s supposed to. I paid 150 bucks for this service and definitely did not receive 150 worth of service. Frustrating. But hey least the dude doing it was kinda cute.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't put my rubber pieces in my door

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a little upside cause they didn't put my rubber piece back on my door correctly. Its to hard for me to do it. Also my camera randomly loses signal.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Back-up camera / rearview mirror

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were professional, fast, friendly, asked about my needs with the installation. They completed the job, and actually worked past closing time to finish it thoroughly, clean and professionally. My sons' truck came out fantastic. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of back up camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we bought our 2016 van it did not with back up camera. We had the dealer install the echomaster . They did a terrible job and it stopped working after A few months. The dealer paid for us to get new one I nstalled. Geek squad did an excellent job. Important to have good installation. Problem it was hard Getting an appointment . Took 3 weeks. Do it on line . They are very hard to reach by phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They said about 1 1/2 to install, it was a little less, they did the work very professional and gave the car back very clean and ready to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing job!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job installing my dash cams, you’d never know it was there and they did it very quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The real deal crew!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very professional and kind. Would highly recommend using them. Cleaned up their work, walked me through items, etc.

    I would recommend this to a friend
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