Customer Ratings & Reviews

The geek squad installed the TV in the spot where my 60 inch plasma set had been. They connected my sound system and other video inputs and programmed my Logitech remote to control the new TV. I am well-satisfied with the installation. The geek squad worked long & hard to insure that the Logitech remote did the things that the LG remote does. They were (mostly) successful.

I enjoy having all my entertainment units on one remote.

This remote is easy to use. My only objection is that it requires regular recharging. The battery does not last very long. It is too complicated for my wife who is technically illiterate. That is why I got it originally. I really need a voice activated one for her.

excellent service. technicians arrived within expected time window and performed services promptly. Overall, excellent and timely service although a bit expensive for what was required

I am happy with the end result. However it did a lot of phone calls to get the attention we needed to get the finished product. Some of your techs are great, others not so great. A lot of no shows or canceled appointments. Got a bit frustrating. We like the Harmony remote.

The remote works well, and the recognition was great by showing me how to use it. The only negative comment I have about it is I doesn't completely eliminate the need for several of my other remotes. I may be doing something wrong, I'm not sure, but I find that in order to access my smart TV and the apps on it, or my DVD, I still need to use the DVD remote. Otherwise it is great in replacing my other four remotes. As I said, I may be doing something wrong, so if I can't figure it out soon, I will reach out to the Geek Squad for further assistance.

They arrived on time wearing masks and were able to install our recently purchased roku onto our universal remote purchased at best buy 4 years ago. They only lost a star because they had to call central office to ask them how to install the roku on this device.I felt they should have that knowledge already so it took longer than I anticipated which was tough during Covid. Geek Squad were friendly, and helpful! Roku works great on the universal remote.

Discovered that Harmony has stopped supporting remotes. They did try to program for new TV but could not get all the functionality. They did have a work around that worked very well.

We opted to upgrade to the Harmony programming while an entire sound system/speaker install was being performed. It is a little pricey, but the installers were very patient with our questions for use and requests for adding certain programming features. There is a bit of a learning curve when first using the remote, but once you get used to it, it is pretty simple and makes using all the peripherals much easier to use and operate. Also, switching between different sources is much easier with the remote than without.

The agent reprogrammed our old Harmony controller to work with a new TV, old Denon Receiver, Internet access, and Bose theater speaker system. The goal was to simplify system turn on/off, input selection, program selection, and audio control. It is a limited improvement over the collection of controllers.

Works well but has a learning curve. Once you learn your way around it, I was impressed with all that can be done with it

The only drawback was having to wait at my Mom's house for the 4 hour window for the appointment. They allowed me an 8 to 12 time slot, and showed up at 11 which is acceptable, just a tad inconvenient. All else, went perfect! quick install, very patient with my 85 year old mother, explaining how to use the Harmony Remote, and courteous dealing with her. Thanks again!

the first group to setup (geek Squad) my system did not know or understand how to setup the system. The independent contractor who setup the second purchase basically went back to start and reset the entire system which made the system much more responsive easier to use and made a vast upgrade in system performance.

Good universal remote for smaller set ups. We have it set up in the master bedroom with only 4 components set up on it. The higher end remote with the screen is much better to control multiple components. Had Geek Squad do the install/set up. They were awesome, showed up on time set everything up and walked my wife and I thru all the functions/answer all our questions.

I really like the idea of one remote control. The Help feature has helped me more than once. However, I cannot figure out how to use my record feature. I realize that is my fault. However, I wish there was a "record" button on it. Installer was very nice and very helpful. It just didn't occur to me at the time to double check to see if a "record" button was on the unit. I will find out and all will be well. Five Stars for sure then.

The remote control is really efficient and allows you to connect multiple devices.

When we bought Samsung TV, Samsung DVD, Samsung sound bar from Best Buy and added Time Warner cable and dvr the coffee table now had four remotes. Coordinating all the devices was a pain. Enter the Harmony universal remote. Had no clue how to program it so paid the $ to have Geek Squad get it done. Very nice tech. Set it all up and gave us lessons-made sure we understood before he left. A winner.

It works great, I like the fact we can use just one remote for all components.

Harmony remote takes care of managing multiple devices for my home theater. Keeps battery charge several days. Dependable in terms of retaining programming. I have Best Buy do the programming and the tech was on time and made everything clear in terms of operating and support. Recommend both Best Buy Tech Support/ Geek Squad and Harmony Remote. Will upgrade in time...

I upgraded from an analogic controller I had for 10 years. This is a pretty good unit but you need to have it programmed. Also the battery runs down every 3 days and if it gets low on charge it forgets things. As soon as you recharge it, it's memory is back on track. But, like most smartphones today, you cannot keep it on the charger but need to let it run down.