Customer Ratings & Reviews
- Model:
- B0CG2VS5FD
- SKU:
- 11978874
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Received open box item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got an open box item, expected it to buying new otherwise would have bought the open box version.
I would recommend this to a friendBrand response from Ring
Posted .Hi RamjonM.
Thank you for taking the time to share your experience with us. Your experience with Ring is our top priority, and it is important to us that when investing in our products, they meet your needs and expectations. What you describe is not the experience we want you to have, rest assured we are here to offer you some help.
In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.
At Ring, we understand you have many choices when it comes to your home security. If the retailer has not resolved this concern for you, please reach out to our community forum. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.
Thank you,
Miyuki from Ring.
Picture Good, Audio Not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to keep an eye on my cats while on vacation and it worked very well. The only problem was the horrible feedback crackling when speaking. Don't know how to fix this but at least I got to watch them.
I would recommend this to a friendBrand response from Ring
Posted .Hi Bert1814.
Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Pan-Tilt Indoor Cam to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Pan-Tilt Indoor Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure that your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.
It sounds like the device is not performing as expected in regards to audio. Poor wifi can often cause Ring device issues, including capturing audio. We recommend following these steps in the Ring app: Tap the top menu (☰), then Devices. Choose your Ring Floodlight Cam. Tap "Device Health." Under the "Network" section, you'll see your device's "Signal Strength." If your "Signal Strength" (RSSI) is amber or red, your Ring device likely has a poor connection to your location's wifi. Moving your Wi-Fi router closer to your Ring device may improve its connection. If your Wi-Fi connection is strong and you're still experiencing audio issues, reboot your Ring camera by following these steps: Open the Ring app. Tap the top menu (☰), then "Devices." Choose your Ring device. Tap the "Device Settings" tile. Tap "Device Health." Scroll down and tap "Reboot This Device." Wait a few minutes for your device to reboot.
If any additional information is needed regarding your Ring Pan-Tilt Indoor Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!
Thank you,
Miyuki from Ring.
Amazing products!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ring products are amazing i absolutely love them i have them all over my house!!
I would recommend this to a friendFantastic
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have several of the stick up cameras, these are even better bc they pan and tilt
I would recommend this to a friendRing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is buy far the best indoor camera i have so far. I like the fact that i can control the camera.
I would recommend this to a friendRING 360 Camera
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera is easy to install and ready to use. I like the feature that it can rotate 360 degree .
I would recommend this to a friendliving camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent great service fast connection control with the app
I would recommend this to a friendBuy for sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works great! It follows movement and has excellent sound
I would recommend this to a friendGreat product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a stationery camera to put n my moms living room so i can check on her, this gives me good peace of my..its worth the.money got it on sale. Thanks Best Buy
I would recommend this to a friendGreat camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and install, works great. I like that we can move it easily too
I would recommend this to a friendAmazing!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So convenient! Love that it has the ability to change the view of field. Easy to setup!
I would recommend this to a friendPan and tilt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These pan and tilt cameras are great. I needed a camera up high and wanted the ability to pan and tilt.
I would recommend this to a friendRing Pan Tilt Camera.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have many Ring camera's and this one will not stay connected to my internet for some reason. I have to keep resetting it. This is the one Ring one I have ever had any problems with. When it works it has a very good picture but it will not stay connected.
No, I would not recommend this to a friendBrand response from Ring
Posted .Hi BIGL.
Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Pan-Tilt Indoor Cam. Having a solid connection ensures you do not miss any activity around your home. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.
It sounds like you experienced some connection issues with the device. Usually, devices falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss.
To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. In edition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance.
A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.
If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion.
For more information on your Ring Pan-Tilt Indoor Cam, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!
Thank you,
Miyuki from Ring.
Great cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras, they pick up every movement and notifies quickly. I have them to keep an eye on my elderly mother while im at work. Highly recommend
I would recommend this to a friendPan-Tilt at will
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have multiple Ring cameras in my place and I've been happy with its performance for the last 3 years, so far. This new cam with Pan-Tilt ability is an added feature that I'm learning to like, You now have the ability to look around your field of view any time. Minus one star for the price though. They originally came out for like $79 and now discounted at like $50.
I would recommend this to a friendBest brand!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We only bought this brand is really best product you can use for home cameras… you won’t regret it…
I would recommend this to a friendWorks as advertised
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera has great accuracy and wide angle. Would recommend it if you’re looking for an indoor camera.
I would recommend this to a friendInside ring 360
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We picked up this one for the inside for the puppy when we go to work we can see what she is up too.
I would recommend this to a friendFamily needs satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tilt feature cuz I can follow my Alzheimer parent within a room. Product seems sturdy and of good quality and performs as intended.
I would recommend this to a friendSafety first
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this so I could keep an eye on my puppy !!
I would recommend this to a friend
