Customer Ratings & Reviews

Hi Wonder.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Spotlight Cam Plus to function consistently and reliably, so you can effectively monitor your home. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. To begin troubleshooting the faulty battery port that is causing the device to always report the battery as dead, start by removing both batteries and carefully inspecting the battery port contacts for any dirt, debris, or corrosion. Gently clean the contacts using a dry cotton swab or soft, dry cloth, then reinsert the batteries firmly until they click into place. If the issue persists, try inserting a fully charged spare battery to determine whether the problem lies with the battery itself or the port. If a known good battery still shows as dead, this strongly points to a hardware defect in the port.

Next, try restarting the device by pressing and holding the setup button for 10 seconds. After the restart, open the Ring app and navigate to Devices → Device Health to check whether the battery status has updated correctly. While in the Device Health section, also check whether a firmware update is available, as battery reporting issues can occasionally be caused by a software bug that an update may resolve.

If any additional information is needed regarding your Ring Spotlight Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today!

All the best,
Miyuki from Ring.

Hi IvanD.

Thank you for taking the time to share your Ring experience with us. We are happy to read that you are enjoying your new Ring Spotlight Cam Plus! Likewise, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users in our community. This peer-to-peer forum allows our neighbors to share their feedback and experiences.

Thank you,
Melissa from Ring.

Hi Nate.

Here at Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to read that you are enjoying the benefits of having a Ring security device installed! Ring Spotlight Cam Plus, Battery, is an outdoor security camera that can be used to capture out-of-sight areas and blind spots. It’s equipped with "Color Night Vision," customizable "Motion Detection," and "Motion-Activated Lights." Just mount the wireless camera and adjust the viewing angle for wide coverage throughout the day or night. The dimensions of the device are: 3.0 in x 3.2 in x 5.0 in (76.40 mm x 80.50 mm x 126.25 mm).

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at to our community if you have any additional questions or feedback regarding your RIng Spotlight Cam Plus.

Thank you,
Melissa from Ring.

Hi Texcinia.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Spotlight Cam Plus to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Spotlight Cam Plus are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like the device is not performing as expected. A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.If your networking equipment hasn’t been power-cycled in a while, try unplugging it for 30 seconds and plugging it back in.

We are happy to hear that you were able to get a replacement for your device. If any additional information is needed regarding your Ring Spotlight Cam Plus, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Thank you,
Melissa from Ring.