The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 283 reviews
Pros mentioned:
Overall performance
Rated 5 out of 5 stars
Beatiful.. sharpe ,bright n big
|
|
Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Additionally no need to worry about oled burn..this is an excellent monitor for both office work n gaming.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great monitor for gaming - stretched effect doesn’t lend itself to games which cannot support the resolution, same if you are watching movies. Split screen option solves much of that
This reviewer received promo considerations or sweepstakes entry for writing a review.
In March 2024, I bought my son a Samsung Odyssey 49” G9 monitor, model LS49CG954ENXZA. The price with tax, was just under $1,000. It failed a year and nine months later – nine months after the one-year warranty expired.
The problem with the monitor, was that when you turn it on you just got a black screen. No on screen display no nothing, except the backlight. Windows recognized that the monitor was there.
Doing a Google search for “Samsung Odyssey 49” G9 turns on but only black screen” brings up a whole raft of threads on the problem. Dozens and dozens of threads, with hundreds and hundreds of posts on the very exact same problem.
Apparently, the problem traces back to Samsung’s use of a thermistor in providing overheating protection.
The problems began to surface as early as 2020 and at that time, Samsung was offering a three year warranty with the product.
Apparently, when the many problems with the thermistor began to surface, Samsung quietly changed the warranty to one year. On a Reddit post, a person described how in 2022, he submitted a warranty claim to Samsung and they rejected it because they had changed the warranty period to one year. The person described how, using the Internet archive, he was able to find the original webpage which spelled out the three year warranty and using that, he was able to get Samsung to honor the warranty claim. Do a Google search for Samsung Odyssey Q9 three year warranty to find that Reddit thread.
Many people have found that by removing the thermistor, it solves the problem. Unfortunately, my son’s Q9 monitor has a different T-con board and we were unable to find the thermistor. So basically, my son’s $1,000 monitor is unrepairable junk.
As I said, there are hundreds and hundreds of videos online describing this problem. Samsung’s action, in shortening the warranty is unconscionable. Clearly, this is a design problem or a problem caused by faulty parts. A responsible business would admit that they screwed up and make it right with the customers.
I will never buy another Samsung product, ever.
We are sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
We also recommend you contact Best Buy directly for assistance in correcting the situation.
If you ever need assistance with the monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. "
Pros mentioned:
Resolution
Rated 5 out of 5 stars
Amazing
|
|
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The view is better, plus it has better resolution and hertz than my old curved monitor!
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is an awesome screen. Love it for me "old eyes" and is definitely easier to see instead of on a small screen. I feel like I should be Gaming instead of working!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was extremely impressed with the brilliant pixel quality and clarity that Odyssey 49" Curve Gaming Monitor provides. Multitasking multiple screens on one has increased productivity to turnover projects more seemingly