Customer Ratings & Reviews
- Model:
- NE63A6511SG
- SKU:
- 6447921
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 6.3 cu. ft. Freestanding Electric Range's air frying, ease of use, and convection capabilities as significant advantages, with many praising its speed and the inclusion of WiFi. However, some users find the glass top difficult to maintain, and the timer's functionality has received mixed reviews. The sleek design and overall features are frequently highlighted as positive aspects. The price point is also generally considered favorable.
This summary was generated by AI based on customer reviews.
Great Range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great range! Lots of options and the bluetooth is awesome!!!
I would recommend this to a friendGreat features and looks beautiful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve only had it a couple days but the oven is great. Between the features of the app and general stuff for the oven - it’s great. It also looks wonderful!
I would recommend this to a friendSamsung convection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its works like its woth 4,000 dollars 8 love it do much
I would recommend this to a friendAbsolutely Unacceptable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am an EXTREMELY loyal samsung customer. Ive either had a note or a galaxy phone for the past 7 or 8yrs. I have the smart hub fridge, a samsung tv in every room of my house and a samsung washer dryer set. I was so excited to purchase this oven only to be let down like never before. How samsung could produce this absolutely defective monstrosity is neglect/laziness on another level. The stovetop gets damaged like it cant take its own heat and gets worse after every use. I hope i maybe received a defective unit. I dont know how else to explain this much damage to a stovetop after only 3 months of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. Thank you for taking the time to share your concerns with us. This information will help us improve the Samsung experience for everyone moving forward. We recognize that you are a loyal Samsung family member, and we want to make sure that we do everything that we can to maintain that relationship! Please reach out to us with more details regarding issues with your range on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143624514) and it will help our team pull up your information. Thank you for choosing Samsung! ^Ty
Samsung electric range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heats up very slowly. The bottom drawer is too small
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to inquire further about which part of the range heats slowly and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
New home new gifts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my new stove!! The real test will be thanksgiving
I would recommend this to a friendStove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove is nice but was delivered with a pretty big dent in the back. My husband didn't want to mess with returning it because we had been without a stove for over a week already.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience receiving your Samsung range.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Samsung stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have like a ceramic cleaning product to come with the stove
I would recommend this to a friendCracked Stove Top
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this stove in the fall of 2021. In the past couple of months, the glass stove top randomly cracked by itself while I was cooking without anything hitting it or falling on it. I had purchased the 3-year Geek Squad protection plan, but they said they do not cover this type of repair. I do not see the point of the plan if they do not cover something like this that is a problem with the appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gwen, we understand how you feel. Let's go ahead and help you with your cooktop.
Please check this link to your user manual for tips and tricks on protecting your cooktop from cracking or shattering. Turn to page 27, "Protecting the cooktop."
Manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146088293) to help our team pull up your information.
Have a great day.
^Camille
New stove happy birthday to me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love each day learning his yo use my new purchase
I would recommend this to a friendSamsung Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven looks nice and cooks nice, came scratched on the top and during install they scratched up my kitchen tile. Wish the Air Fry basket needed came with it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
You may refer to our Samsung Parts Team or the Samsung Parts website to order the compatible air fry tray for your range. They can check the availability and compatibility of the accessory that you wish to purchase:
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
2. https://www.samsungparts.com/Default.aspx.
Have a great day!
^Chrystel
3 DAY OF OWNING STOVE TOP PEELING
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was delivered to me on a Tuesday after, and on Wednesday I attempted to connect this range through WIFI and it is very difficult. By Thursday morning I go to cook breakfast I noticed the stove top is already peeling, I haven’t even used the oven yet… see photos for the peeling. The operation of the stove top and Rapid and Fast boil works great, but the quality of stove top is very poor and not worth the $800 I paid, and this stove hasn’t even been through a thanksgiving hardcore cooking.
No, I would not recommend this to a friendSamsung stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had less than a month oven part went out but the burners stayed working stove worked amazing when it works properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Crystal,
We understand your disappointment with the broken parts of your oven. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148035931) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Defective glass.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass cooktop has warps all through it as it’s been used. It’s like it’s fogged underneath the glass or something. I have used every cleaner known to man, razor blades etc. it is smooth and under the glass. This is a defect. I called Samsung and they told me tough luck. I guess I have to deal with it but I’d suggest not buying any Samsung appliances I know I won’t buy another one.
No, I would not recommend this to a friend- Cons mentioned:Glass top
Happy purchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Still getting use to cleaning off this glass top
I would recommend this to a friend Unable to get marks off Cook Top
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stovetop unable to be cleaned. After CLEAN water boiled over the first time we are unable to get the marks cleaned off. It’s like the cook top itself was damaged. Used numerous glass cook top cleaning agents with no success. Impractical and frustrating. After buying an entire Samsung appliance package I’m frustrated and will be buying Maytag next time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave this review, Justin.
Although they differ from traditional gas cooktops, taking care of your electric or induction cooktop doesn't have to be too hard. Please see the guides for more details.
Electric cooktop is peeling, bubbling,or cloudy under the surface/ Cosmetic damage for range, oven, cooktop. https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Clean and care for your Samsung electric cooktop https://www.samsung.com/us/support/answer/ANS00060833/
How to clean and maintain the glass cooktop on your Samsung stove
https://www.youtube.com/watch?v=b_dExUhgeus
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145019060) to help our team pull up your information.
Have a great day.
^Charles
- Pros mentioned:Ease of use
Does anything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent stove, easy to operate, cleans like a miracle
I would recommend this to a friend nice appearance but
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i used the oven, perfect, but after using the stove once, these little warps or bubbles start appearing as if the surface could not take the heat. what is goin on hear? any suggestions?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mike. I realize you have some alarming bubbles on your Samsung Range and know how that must feel. I would like to provide you with some helpful information that will help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
We are here if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143596245. We thank you for welcoming Samsung into your home. ^Brad
temperature control
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The temperature control broke down after 1 1/2 years and costs 150 plus tax
I would recommend this to a friendBeware of design flaw.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove works great, my issue is a design feature that makes the stove vulnerable to easy damage. Because the glass is exposed on the sides the front glass can be damaged easily. Our stove is next to our cabinet where we store our pans. My wife took a pan out of the storage area and bumped the glass and it cracked, was not hard but realitively gentle. Wish I could return stove for Samsung with different design or find some type of guard to protect the stove. Have had it less than a month and is now unusable. Had to put tape over glass untill part comes in to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JasonR, we understand how you feel if your glass cooktop is cracked to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146605988) to help our team pull up your information.
Have a great day.
^Camille
