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Customer reviews

Rating 4.6 out of 5 stars with 1355 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 1,355 reviews
  • Rated 5 out of 5 stars

    Amazing dryer gets clothes dry in half-time.

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    Posted .
    Owned for 2 months when reviewed.

    I am used to keep adding more time and more drying time to my laundry loads, especially for towels and bluejeans. I don't know how this dryer does it, I am amazed that I set it for 60 minutes, set it on more dry, and it is done in 42 minutes and shuts off. So many choices (10 cycles and sensor dry) in types of laundry loads (bedding, delicate, etc.), wrinkle free - you name it. It makes a beautiful match with my Samsung 5 cu ft washer. So proud to show any guests when they want to see our new house. I totally recommend this dryer. I don't know why I put up with Maytag, GE, and other brands all these years. I guess I thought a dryer is a dryer. This one is MORE than that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dryer!

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    Posted .
    Owned for 3 weeks when reviewed.

    Cloths come out dry wber time. It is relatively quite and has some pretty cool features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The vent is bend.

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    Posted .
    Owned for 1 week when reviewed.

    Dryer works really well. Deliverers are very kind and fast on their works. I chose deliver with installation option. Unfortunatly, the ventilation duct was installed different with installation manual. The duct have to be straight connection but it is rounded that the instruction mentioned " To prevent deteriorated performance, make sure the vent is not bend, kinked, or twisted as shown"

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      Melardo Samsung

  • Rated 5 out of 5 stars

    So far so good!

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    Posted .
    Owned for 2 weeks when reviewed.

    We have only had the washer and dryer set for a few weeks and so far we like the machines a lot. There is really only one thing about the dryer that I wish were different but not a deal breaker by any means. The lint trap is a little different than I’m use to. There is a plastic piece that catches lint but it makes cleaning the trap a little more difficult. Other than that we are happy with our purchase so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    Owned for 1 month when reviewed.

    Wonderful dryer the one I got first forgot the name it starts with a I and it didn’t work at all so they gave me a replacement and we love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent big machine

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    Posted .
    Owned for 1 week when reviewed.

    Really big! Can get all my laundry done in no time. Love this machine and so happy we bought it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    Owned for 3 weeks when reviewed.

    Great product from Samsung, perfect dryer and never fails, always use Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Dryer

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    Posted .

    It was time to upgrade so I purchased the Samsung Dryer from Home Depot but the delivery wait time would be within 2-3 months. Then I went to Bestbuy and purchased the same Samsung Dryer and it was delivered within two days. I recommend Bestbuy for their delivery services on this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best dryer ever

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    Posted .
    Owned for 1.5 years when reviewed.

    Best thing I could have bought. Cloths come out amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted .

    Samsung has created a new and energy efficient drier that dilivers performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dryer

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    Posted .
    Owned for 3 weeks when reviewed.

    Purchased this with the Samsung washer. Very happy with this dryers performance. I went with the cheaper white color and was not disappointed. Looks great in an all white laundry room.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    Owned for 1 month when reviewed.

    Just received this month and looks great in my basement with the wash machine to match....every now & then have to run dryer an xtra few minutes to complete drying clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works good

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    Posted .
    Owned for 1 week when reviewed.

    Seems like it works good. I love that it has a light inside it. I’ve only used it 3 times but so far it’s good. It’s not as quiet as I thought it would be. Not saying it’s loud but it’s not quiet either.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted .
    Owned for less than 1 week when reviewed.

    I love my new dryer, you can’t do huge loads but that’s any machine. I like that it sings me a song so I know when my clothes are dry if I get busy doing other things!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very sad customer

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    Posted .
    Owned for 2 months when reviewed.

    Ithe worst purchase Purchase I ever made, new, two months of use and my dryer no longer works

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Walter,

      Thank you for bringing this to our attention. Our sincere apologies about your recent experience with our Electric Dryer, as it no longer works. I understand how troublesome it can be when equipment malfunctions. This is not the experience we want you to have.


      Kindly visit this link for Troubleshooting steps when your Samsung Dryer will not turn on or stay on:
      https://www.samsung.com/us/support/troubleshooting/TSG01001008/

      How to fix a dryer that won't start:
      https://www.youtube.com/watch?v=78lJFJkU7hI

      In case of repairs will be needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/DVE50R5200W/A3

      One (1) Year All Parts and Labor


      Should you need assistance, you may reach us via the following for immediate support:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144768427

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Dryer gets it done and is quite!

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    Posted .
    Owned for 3 weeks when reviewed.

    This is one large capacity dryer. We purchased it with the matching washer. Samsung makes a excellent product. The dryer 's large drum makes bedding easy to load and dry. The unit has several settings for various types of clothes. The control panel uses a large round dial to select settings. The entire control is easy to use and read. The dryer can vent out the back or side. The dryer has a wrinkle guard feature that have saved me. Overall low noise level is a blessing as it is on our upstairs near the bedrooms. Very satisficed with a new dryer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Technology gets in the way of sufficiency

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    Posted .
    Owned for 1 month when reviewed.

    No good. I chose it because it matched the washer. I’m not happy with this dryer at all. Brand new and it doesn’t even dry the whole load. There is always a towel or sweat pants that come out of the load still damp. How does this even happen. Samsung sent a repair guy and he said to just over ride the timer. What good is all the settings if they don’t dry regular size a load of clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, I completely understand how important it is to have your dryer working as designed. I am here to help. I have attached a link to a troubleshooting guide that may help with your concern on your clothes not being dry (https://bit.ly/34aAcMM). If the problem continues, or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144136707) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Pros mentioned:
    Ease of use, Quiet

    Rated 5 out of 5 stars

    Great dryer, handles large loads with ease

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    Posted .
    Owned for 1 month when reviewed.

    I’ve had this dryer for a month and love it so far. Samsung doesn’t disappoint with the tech features. The dryer is easy to use, fairly quiet, and I like the Samsung sound effects. This dryer is on the large end, so make sure your laundry room has sufficient space. The upside is that it handles large loads and bulky items with ease. I can’t speak to longevity, but if this dryer is as reliable as the less high tech brands, it is an amazing value.

    I would recommend this to a friend
  • Pros mentioned:
    Drying cycles, Price, Quiet

    Rated 5 out of 5 stars

    Smart, Efficiency and Great price

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    Posted .
    Owned for 3 weeks when reviewed.

    I like Samsung brand, and this dryer is very quiet and has multiple choices of cycles, and good price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Owner

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    Posted .
    Owned for 1 week when reviewed.

    Damaged on delivery date when i opened itup twice this happened

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      ^Chrystel Samsung

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