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Customer Ratings & Reviews

Samsung - Plus 2-in-1 12.2" Touch-Screen Chromebook - Intel Celeron - 4GB Memory - 32GB eMMC Flash Memory - Stealth Silver-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 385 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-9 of 9 Reviews
  • Rating: 2 out of 5 stars

    Highly disappointed

    Posted
    JVeach
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought two of these for my daughters for Christmas and was planning on buying the updated Pro version when it is relased in 2019. These units have exactly the features and build quality we wanted and fit our planned usage needs perfectly. Unfortunately that is where the "Good" about these units ends. When it comes to the functionality of the Chrome OS and the use of the Google Play store to provide compatible apps the whole experience took a giant "doggy diarrhea struck by the Roomba" turn for the worse. Literally NONE of the Android apps I use on my Samsung phones or tablets, nor any of the anti-Virus/safe kids applications I use to protect my kids from all the stuff kids have no business seeing or experiencing on the old www worked when transitioned to the Chrome OS. I literally spent 5 hours on the phone withe 3 separate, major internet security software providers and none could get their apps to function fully or as designed, despite every one of the 9 applications we tried ALL being available and presented as Chrome OS functional in the Google Play store on these ChromeBooks. The truly telling thing about this entire experience is that not even the Pros could make their own products work on this OS. However, on iOS (accross all Apple products), all Andriod OS 7.2 t0 8.1, and even on Windows 7, 8, & 10 each of the Internet Security suites worked exactly as designed AND most important for my needs sent alerts and notifications accross every OS and platform without issue. We got the same failure results though no matter which device we used that was running the Chrome OS. So, if you want to stick with only Google produced/developed apps for full compatibility then by all means this is some excellent hardware. But if you need additional applications above and beyond those originally installed, and especially if you want a security suite to support anti-virus/phishing/malware, kidsafe browsing/usage, VPN/Secure browsing, etc. Look at hardware running any OS but Chrome because most developers are supporting every OS BUT Chrome, despite the Chrome/Google Play store making it appear otherwise.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Touch Screen Issues

    Posted
    dpearson588

    The keyboard is much improved on this version of the Chromebook Plus and the screen still looks great despite the 'downgrade' it received. Overall this would have been a great if it weren't for some glaring touchscreen issues. From the first time using this device there were oddities in the touchscreen and only seemed to get worse. I would touch something and nothing would happen, would have to touch it multiple times for it register the click. Then in other cases a single click would translate as a click/hold (right click) and pop open that context menu. Sometimes it would even select an entry on the pop up menu. I decided to try this after having different touch screen issues on the chromebook pro (would click an inch above where i pressed). Too bad i haven't had luck with these samsung chromebooks, i really want a more premium chromebook without dropping 1k on a pixelbook.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Worked great for 7 months, then hinge broke

    Posted
    Annoyed
    • My Best Buy® Elite Plus MemberElite Plus Member

    Computer worked great. Then 7 months later I simply opened it, the left hinge broke, snapped out of the frame, cracked the screen, and won't hold its position anymore. When I called Samsung and told them what happened, they said because I "forced it open when the hinge was stuck" that I caused the damage to the screen and it's not covered by the warranty. I told them that I didn't force it open at all, I simply opened it, but they said that if JUST the hinge was stuck, it would be covered, but since the broken hinge and my "forcing" the hinge open cracked the screen, it's not covered. And it will take a couple hundred dollars to fix and 7-14 business days. Not worth it, going to order a Mac right now. Other reviews mention this same issue.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Without touchscreen...just a low end chromebook

    Posted
    Pilgrim65

    Initially I was excited by the improvements and quality build of this Chromebook plus. It has had a few minor issues, which can be expected, but the Chromebook Plus has some major problems that Samsung will not fix. At exactly a year from purchase, the touchscreen is completely unresponsive to finger touch. Although the stylus still works, many Android apps have limited functionality. Do your own research for "Samsung Chromebook Plus touchscreen problems" before you buy. It's a common problem with many users that Samsung will not address. I was only a few days beyond the warranty, so the service center told me it would be better to buy a new Chromebook because the repair cost would be approximately $379. Samsung will certainly be my last choice for any electronics from now on.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Convenient & neat, but poor battery life

    Posted
    Justine
    • My Best Buy® MemberMember

    I am a student and bought this for nursing school where I would need something lightweight, versatile and compatible with my schools software. This fit all the requirements, although I noticed it said it had a battery life of 10 hours and when I charged it fully (without overcharging it), it only showed on the computer itself as having 5 hours and 46 minutes of life. Very disappointing as I don't expect this to last me a full day at school withiut worrying if I brought my charger with me or not.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Screen keeps freezing

    Posted
    Arii
    • My Best Buy® MemberMember

    I wouldn’t recommend this laptop because I just got mine 3 months ago and the screen keeps freezing. Maybe its just the laptop that I got but for the price I paid I didn’t expect to get stress so many times thinking that my laptop is broken. I also only use this for school, yt, netflix so im sure it shouldn’t have virus or anything. I experienced the freezing of my laptop screen during the FIRST week of having it and I panicked since I bought for college purposes.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    A gift for my daughter

    Posted
    Neny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this chrome book for my daughter because she loves the art so she want a laptop with was able to do it but we’re disappointed the pen sometimes work and sometimes freezes so she need to turn of the chrome to restart the draw and the image in some apps was glitching

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hey Neny, I have provided a link to fix the issue with your chromebook freezing and not responding. I hopes it helps. Thank you for being a valued customer to Samsung. ^Monique Samsung

  • Rating: 2 out of 5 stars

    Nice design but flawed

    Posted
    RonH
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had nothing but issues with this chromebook. I've sent it in for repairs 3 times. I wouldn't recommend it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    The screen started blinking out the first day.

    Posted
    GSTamps
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Wouldn't recommend it. Wouldn't recommend it. Wouldn't recommend it.

    No, I would not recommend this to a friend