Customer Ratings & Reviews
- Model:
- GP-U999SJVLGDA
- SKU:
- 6265835
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers praise the SmartThings Hub for its ease of use, compatibility with various devices, and simple setup. Many appreciate its automation capabilities, performance, reasonable price, and wide range. However, some customers have reported connectivity issues and express a desire for improvements to the app.
This summary was generated by AI based on customer reviews.
Good Not Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SmartThings still hasn’t added the ability for device groups
No, I would not recommend this to a friendOverpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way overpriced but was necessary for my older Schlage locks to work with Alexa. It's the only device I have setup with this. All the other smart things devices are pointless and overpriced. I don't need voice activated LEDs in every socket of my house.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback on the SmartThings Hub! We are continually working to improve our SmartThings system and our team uses feedback like this in that process. If we can assist in any way, please reach out directly to our SmartThings team at 1-866-813-2404 or [email protected]. Thank you for being a Samsung customer! ~Samsung Brand Ambassador
Terrible. Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m starting to notice a theme with all these things that I bought from Best Buy is either they just legitimately didn’t work and Best Buy literally just offers no support for their products or a lot of them are actually I guess what you would consider to be overstock type products of sorts where they’re kind of selling things as if they’re a discount store except they’re not on discount and that’s yet again the issue that I have with this product is it’s not a legitimate product from Samsung and it’s not official at all and yet I bought it at full priceAnd I was never able to receive support
No, I would not recommend this to a friendMight be good if it is compatible with your device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product so it would be the HUB for my Schlage smart home door lock, unfortunately it was not able to sync up with the device and my Alexa after many of attempts. I ended up returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review. While SmartThings is compatible with over 300 devices, some makes and models are not included. Please visit our SmartThings product list for compatible devices -- https://www.smartthings.com/products
If you need additional support with setup or installation, please reach out to our SmartThings team at 1-866-813-2404 or https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do
~Samsung Brand Ambassador
Constantly Disconnecting
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started out working okay, but as I have added more devices, it just keeps going offline and "losing" things. I notice that the SmartThings status website has some recent issues and even more in the past. I need something more reliable than just an amusing toy that only last for a few minutes. And Samsung better not come back to me with "call our wonderful customer service and we'll help" bit. That is a huge joke. Who do you think you're kidding, Samsung? I've had a few Samsung phones and liked them, but this is ridiculous. Tomorrow is 14 days so I'm considering taking the hub, the light bulbs, the button, and the motion detector back and just be done with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are sorry for the trouble you’re experiencing with SmartThings and we’d love to troubleshoot the issue with you! We’ll need your Samsung Account email address in order to investigate this, but we don’t expect you to post it here for all to see. For this reason, we urge you to email our customer support at [email protected] so we can follow up with you on this issue. We look forward to working with you so we can get your SmartThings working the way it should. Thank you! ~Samsung Brand Ambassador
- Cons mentioned:Connectivity
Piece of junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On my second device still doesn’t work disconnects and reconnects from my network no other devices I have experience this it’s their product Samsung help is non existent
No, I would not recommend this to a friend not able to get it to work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not get my head around it and have to wait until it is quiet time. I have too much going on at this time. I just would like to get my dead bolt to work..just not able to at this time.
No, I would not recommend this to a friendIt conflicted with our wireless system.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very hopeful on this product as Lowe’s IRIS system was discontinued. But it conflicted with our wireless system so I ended up taking it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback regarding the SmartThings Hub! I am sorry to hear of the issues you had with your device conflicting with your wireless system. You can find some helpful tips for placement of the Hub here -- http://blog.smartthings.com/iot101/a-guide-to-wireless-range-repeaters/. If you ever have questions, or need assistance in the future, please reach out to our dedicated SmartThings team at 1-866-813-2404 or [email protected]. Thank you for considering SmartThings! ~Samsung Brand Ambassador
- Cons mentioned:Connectivity
Doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work!!! I tried so many times to connect to the internet and no luck. I tried connecting directly and wirelessly
No, I would not recommend this to a friend Works ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It set up was a little long and not a great dashboard. I have echo dot and hue hub that controls every thing I need. Un hooked it and its sitting in its box
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for the review. I'm sorry the Hub did not meet your expectations despite working properly. You can find information to help maximize the performance of your Hub and your overall "Smart Home" on our website -- https://www.smartthings.com/smart-home
If you should have questions or need additional assistance, out dedicated team can be reached at 1-866-813-2404 or by email via [email protected]. Thank you for trying SmartThings. ~Samsung Brand Ambassador
- Cons mentioned:Connectivity
Lots of bugs, couldn't connect to wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't connect it to wifi and it keeps becoming offline. Return it after spending hours debugging
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for the review. I apologize for the issues you experienced connecting your Hub via WiFi. In the future, our dedicated SmartThings team can diagnose the issue and work toward a solution. If you should need our assistance again, we can be reached at 1-866-813-2404 or by email via [email protected]. ~Samsung Brand Ambassador
Worked for the first day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was device was hard to set up and once it was set up only worked for the first day. Then I could not get it to resync all of my devices.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Awful. Unreliable.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not connect everything. It really doesnt connect anything. Total waste.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I apologize for the issues you experienced while trying to connect your SmartThings Hub. We would love to help you get your Hub connected and working properly! While SmartThings is compatible with a wide range of devices, not all makes and models are supported. Our support page has information on the variety of supported devices that you can connect to the Hub, as well as instructions for setting up supported devices, here -- https://support.smartthings.com/hc/en-us/categories/200376124-Things. If you have questions, or need additional assistance, our dedicated SmartThings team at 1-866-813-2404 would be glad to help! Thank you! ~Samsung Brand Ambassador
Error 33-300
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to move away from Wink since they are pretty much going out of business. Retuned the first SmartThings hub purchased, as defective, purchased a second one and receiving the same error (33-300) on the app while trying to connect the hub. Too much trouble for a $70 device, I wish I had chosen Hubitat, but would not bet money on that working either.
No, I would not recommend this to a friend- Cons mentioned:App
Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old WiFi technology, horrible app, cumbersome setup - complete junk.
No, I would not recommend this to a friend Already have the SmartThings Hub was understanding
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was wrong. Doesn't extend smart hub. Was very hopeful that it would expand the hub capabilities
No, I would not recommend this to a friendNot a fan of Smart Things
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan! Struggled to get Generic Smart House items to connect properly and went back to Wink. We have just about everything in our house from the pool to entry ways, thermostat and switches (cameras and gate sensors). Smart things was not user friendly for a home that is already “smart.”
No, I would not recommend this to a friendFailed to finish setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Try to setup this hub but failed. The device tried to do "Downloading updates..." and this step takes way more than 10 minutes AFTER 99%. Since I failed to setup this hub, there is no way I can do anything w/ other smart home devices. To make updating safe is the number 1 requirement for any consumer-based software engineer work and Samsung just failed it.
No, I would not recommend this to a friendDon’t waste your money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited when I got this hub, because it allowed me to operate dozens of Sengled bulbs through it. Just a few minths after getting it, though it started going offline regularly. Now it goes off 5-6 times a day for no reason. It is a piece of junk and I do not recommend it at all.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Had to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t connect to WiFi router so I had to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for the feedback. I'm very sorry to read you were unable to connect your Hub via WiFi. In some cases, the network configuration of your system may affect the ability to connect wirelessly. In the future, our dedicated SmartThings team can diagnose the issue and work toward a solution. If you should need our assistance again, we can be reached at 1-866-813-2404 or by email via [email protected]. ~Samsung Brand Ambassador