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Customer reviews

Rating 4.8 out of 5 stars with 2041 reviews

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  • Value

    Rating 4.7 out of 5 stars

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    Rating 4.9 out of 5 stars

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    Rating 4.9 out of 5 stars

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97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,041 reviews
  • Rated 1 out of 5 stars

    Bought New, Sent Used and Missing Parts

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a review of Best Buy shipping a used item with missing parts (usb cables) instead of the new item I paid for. Ended up with a drive to BestBuy to do an exhanche and waste an hour of time. The item itself is now fine and has all parts.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Arch:

      We appreciate you sharing your experience.

      Should you ever have questions or concerns regarding the usage or setup of your SSD, please contact Samsung Customer Support at:

      1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: [email protected]
      3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      Thank you for choosing Samsung for your memory storage needs!

      - Samsung Memory Samsung

  • Rated 1 out of 5 stars

    NO GOOD even in temperature-controlled

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This died on me as all the rest died on me I thought they were going to last I lost all my information with these every time

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      RickyH:

      I’m very sorry for the difficulties you’ve experienced with your T7 Shield SSD. We completely understand your frustrations, and we are here to help.

      Samsung stands behind the quality and performance of every T7 Shield SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

      Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

      1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: [email protected]
      3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      We look forward to hearing from you soon.

      - Samsung Memory Samsung

  • Rated 5 out of 5 stars

    Quality product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is well made and robust. I like it and would highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast durable and reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great form factor, no problems using it with ios, android or windows.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung -T7

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that is very flexible. the price was right as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Get a service plan

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to unplug and replug in for xbox to recognize it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      ShawnH:

      I'm sorry that your experience fell short of expectations. So that we can better assist you with your particular usage scenario, we ask that you please contact us and speak with a Samsung Customer Service representative.

      1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: [email protected]
      3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      We hope to hear from you soon.

      - Samsung Memory Samsung

  • Rated 5 out of 5 stars

    Fast SSD for editing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great as an ssd for editing! No complaints on my end.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not fast at all.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure how anyone can play games with this drive. Mine marks at 500/300 read/write speeds connected via c. It even lags when watching movies. Either i am doing something wrong or there are a bunch of fake reviews.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dubbas11:

      Thank you for purchasing the Samsung T7 Shield SSD and for your review.

      Your 4TB drive was engineered to deliver speeds of up to 1,050MB/s Seq. Read and 1,000MB/s Seq. Write.

      As there are various factors that could affect speed, I would encourage you to call Samsung Customer Support to troubleshoot your issue.

      1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: [email protected]
      3) LiveChat 9AM-9PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      We hope to hear from you soon.

      ~ Samsung Memory Samsung

  • Rated 5 out of 5 stars

    SSD

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ssd is so great for the value of the black Friday sale.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Samsung equals quality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't get what's so special about the shield part but I haven't been in a situation in which I and this hard drive survive, so more on that one that happens. Now down to the other basics, easy to connect and ridiculously fast, in the past I've had trouble with external hard drives and their speed because I want to access the information right away. Take nothing away from a good external hard disk drive, but just nothing beats and SSD drive. My windows 11 computer recognized it right away. Did a mild install of whatever minor software need it to be on the computer and then I put it to the test with video and music. So not only the loading but the quality was definitely all there. I'm considering buying another one for my PlayStation 5, but my desktop needed the attention in terms of more hard drive space at the time. It's very pretty and design and lives up to its beauty and its performance. Not much more you can ask. SSD drives should be the standard going forward, and when you buy this and connect it, you'll feel just like I'm feeling.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Samsung T7 Shield 2TB External drive is very rugge

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the drive for the past week while I was out of town. I had some huge files I needed to be editing and updating. A huge training presentation which required a multitude of images and actions. I was able to store the presentation and files on the T7 and when I launched the presentation the images appeared flawlessly as if they were on the built in MacBook drive. I was very impressed with how smooth everything went. I made edits at a location away from wifi and internet service without any issues. Sometimes when you don't have access to wifi and you need to work with files offline which has many photos and images, you need a storage device which doesn't take space on a limited drive on your laptop. I am now glad that I purchased a laptop with a small harddrive because the drive is very small and portable. Easy to put in my case and take with me. Plugs in with the USB-C connection and is ultrafast. Love the size and the look, very sleek, no-one even noticed that I had a small harddrive which I placed on the table behind the laptop. I plan on using it to place music on and play in my car on my weekend trip to KC. Can't wait to load it up and then let it play my favorite songs. It fits nicely in my car storage unit right next to the usb-c port. Not afraid of carrying this drive wherever I go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is everything I needed. Fantastic product!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Drive stopped working after one month.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drive stopped pairing after one month of use (ExFat format). I've never had this happen with a Samsung Drive. Typically their SSD drives are amazing. Maybe it had a defect. Hoping their warranty covers recovery of data.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      KyleR:

      Thanks for sharing your experience. I'm sorry that your experience fell short of expectations. Please contact Samsung Memory Support directly so that we can better investigate your issue and assist you towards a solution or replacement.

      1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: [email protected]
      3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      Samsung stands behind the quality and performance of every T7 Shield SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

      We hope to hear from you soon.

      ~ Samsung Memory Samsung

  • Rated 1 out of 5 stars

    WORST PRODUCT THAT I EVERY BOUGHT

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the worst External HDD. IT GAVE UP AFTER I POOLED UP ALL MY DATA FROM ALL THE OTHER DRIVES INTO THIS AND DELETED THE DATA ON OTHER DRIVES. IT JUST NOT WORKING WHEN I RECONNECTED.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      NarsamambaandsatyanarayaV:

      I’m very sorry for the difficulties you’ve experienced with your T7 Shield. We completely understand your frustrations, and we are here to help.

      Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution or replacement.

      1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: [email protected]
      3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      We look forward to hearing from you soon.

      - Samsung Memory Samsung

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Perfect external ssd for fast storage

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tiny external ssd is lightning fast. It comes with a usb a to c cable and usb c to c connection for even quicker transfers. The speeds are great hitting almost 1000/mbs transfer speeds. This is also a great little drive for console storage. I'm using it currently on the ps5 and it's great for holding storage of my ps5 games. You can't play them directly from the drive but thats a PS5 limitation and not a limitation of the drive. The drive itself is very lightweight and smaller than you would imagine. You can definitely tuck this in your pocket and go somewhere with it. It also feels rugged in the external design that you don' have to worry that if you dropped it, it would still be ok. Plugging into the PC on the usb a or c cable let's it pop right up in windows and ready to use right away. I ran some test transfers to and from the drive they exceeded my expectations. You can till immediately that you are getting an nvme drive and not just a standard m2 sata drive. Overall if you are looking for an external SSD with lightning fast speed you will not be disappointed by this.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      mibeal:

      I'm very glad to hear that you are happy with your new T7 Shield SSD. Engineered with no moving parts and a sturdy metal body, it can handle drops of up to 9.8 feet. The T7 Shield SSD allows you to take along large amounts of data so you can get things done wherever you go.

      You can contact always Samsung Customer Support with any questions or concerns with usage, or features.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 12AM EST (Mon-Fri)
      2) Email: [email protected]
      3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
      a. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
      b. Manuals & Software
      c. Warranty Info
      d. Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      e. Contact Us

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      Thank you for choosing Samsung.

      - Samsung Memory Samsung

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent small drive for long-term storage

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid drive to use. I have recently been prepping to record music in a studio, and they recommended having a pair of T7 drives to store the master recordings, so these seem to be the gold standard for the recording industry. I cannot comment on the “shield” aspect of this drive, as I haven’t thrown it against a wall or dropped it just to test it, but it is a comfort to know that the files should be safe for a long time. Physically, it is a very nice touch that the exterior is rubberized, making it much more difficult to drop than the plain metal cases of the non-shield version of the T7. You also get a USB3 to type-C cable to connect to your computer or hub. Transfer speeds seem to be good, though I'm not an expert on what to expect. I'm interested in using the drive for long-term storage, so the SSD should be better than a standard spinning HD which is more delicate and susceptible to magnetic interference and such. Overall, this is a great little drive, giving about 2TB of storage in the size of a credit card, just about 1cm thick.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      MurphyR:

      Thanks for purchasing Samsung's T7 Shield Portable SSD. I am happy to see that this compact drive is meeting your needs. The portable design allows you to access large amounts of data on the move, anytime, anywhere. With no moving parts and a sturdy, shock resistant body, it can handle drops of up to 9.8 feet.

      If you ever have any questions or concerns with usage or features, Samsung Customer Support is here to help.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 12AM EST (Mon-Fri)
      2) Email: [email protected]
      3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
      a. Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
      b. Manuals & Software
      c. Warranty Info
      d. Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      e. Contact Us

      The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

      Thanks for choosing Samsung!

      - Samsung Memory Samsung

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    So big for something so small!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung - T7 Shield 2TB External SSD Drive comes in a tiny package, but offers enormous storage in SSD technology. 2TB of storage in the size of a stack of 6 credit cards. Thin, compact, and fast storage for on the go and for anything you need to add more memory. Perfect for the newer style computers and laptops where they have sealed systems, such as Macbooks, and you need more storage. Works with Mac, PC, Xbox, and other devices. I found this device to be a perfect match for my on-the-go office needs. Using my Macbook (256GB), I needed more storage, but could not update the laptop itself. The size is perfect as it easily fits into my bag or pocket. The outer covers adds a slip-resistant affect and ensures that it won't slid across your dash or desk and will be ready when and where you need it. Small and compact - Perfect! PROS - Samsung quality and innovation - Brand recognition you can trust - Easy plug-and-play design - Works for a variety of uses and OS - Rubberized exterior - anti-skid CONS - Nothing at this time

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung - T7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than 4 TB USB SSD. Still have problems with the SSD being recognized. Usually it is recognized and none of the data is lost.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      HarrisR:

      Thanks for purchasing the Samsung T7 Shield SSD for your memory storage needs.

      Your experience with the drive not being recognized is very important to us and we will share your feedback with our product team.

      Please contact Samsung Memory Support directly so that we can better investigate your issue and assist you towards a solution or replacement.

      1) Call: 1-800-SAMSUNG (ask for Memory or press #, then 6 for Memory products)
      Available 9AM – 9PM EST (Mon-Fri)
      2) Email: [email protected]
      3) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner of the homepage for:
      a) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘Computing – Memory & Storage’ and select your model & topic.
      b) Manuals & Software
      c) Warranty Info
      d) Contact Us

      Samsung stands behind the quality and performance of every T7 Shield SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

      We hope to hear from you soon.

      ~ Samsung Memory Samsung

  • Rated 5 out of 5 stars

    Small, light, fast, durable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this as my Time Machine backup disk. Far faster than the HDD I was using before, which became so slow under the most recent Mac file system that it was effectively unusable. This is smaller than you would expect, very light, very portable, and the rubberized surface feels more durable than a plastic enclosure. It's nice not to have to worry about a spinning platter going bad or being tossed around in a bag.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible usb c cable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Six months later, the usb-c cable is now getting loose. The usb cable is loose. Sometimes it does not detect the hard drive

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Govind:

      We always aim to deliver a great experience, and it’s unfortunate to hear the T7 Shield SSD did not meet your expectations.

      Samsung stands behind the quality and performance of every T7 Shield SSD we manufacture with a limited 3-year manufacturer’s warranty when purchased brand-new, directly from any authorized dealer, like Best Buy.

      Please contact Samsung Customer Support directly so that we can better investigate your cable issue and assist you towards a resolution or replacement.

      1) Call: 1-800-SAMSUNG (ask for Memory). Available 9AM - 12AM EST (Mon-Fri)
      2) Email: [email protected]
      3) LiveChat 9AM-6PM EST (Mon-Fri) - https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783

      We look forward to hearing from you soon.

      - Samsung Memory Samsung

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