Customer Ratings & Reviews
- Model:
- KD43X85K
- SKU:
- 6501544
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 43" Class X85K LED 4K UHD Google TV (2023) for its exceptional picture quality, ease of use, and vibrant colors, making it particularly well-suited for gaming. However, some users express dissatisfaction with the remote control and limited viewing angles. While most find the price reasonable, a few concerns were raised regarding the sound quality and stand design.
This summary was generated by AI based on customer reviews.
Overpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay TV butfor someone who used to OLED panels it would be difficult to adapt
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LJKING, Thank you for your honest review. We are glad to hear that you are satisfied with your new TV. Thank you for choosing Sony! -Carl
Good for movies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok tv for basement entertainment use over a month not bad the sound is the only problem i solve it with speaker sound bar .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarC, Awesome! We are so glad to hear that you are happy with your new TV paired with your soundbar! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl
Pretty pretty good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty pretty good,...............................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chrisEcat, thanks for commenting! We're glad to hear that you're satisfied with the with the superb performance of your X85K. Because you do like it so much would you mind updating your star rating to show other buyers how great they are? Thank you so much choosing Sony! - Romeo
- Pros mentioned:Refresh rate
Refresh rate is important
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.120HZ refresh rate on a 43 inch tv > 60Hz refresh rate on a 55 inch tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack,
Amazing! We are so happy to know your satisfaction with the 120 Hz refresh rate of our KD-43X85K.
With the BRAVIA X85K 4K HDR LED TV, you'll enjoy all of your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.
Thank you for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Picture quality
Sony tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic picture / sound quality, I plan on buying another one soon
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianJ,
Awesome! We're glad to hear that you enjoy the picture and sound quality of the TV. With the BRAVIA X85K 4K HDR LED TV, you'll enjoy all of your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. We're hoping for your next Sony purchase and thank you for supporting Sony!
-David
It's Ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like it and I returned it. It was too small and I really didn't like the remote. I think Google TV is fine but this Sony didn't work for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BocaCat, Thank you for your honest review and we are sorry to hear that the KD43X85K did not meet your expectations and it had to be returned. We apprieciate your input and we hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Picture quality
My Sony tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I like very much it works great look good beautiful picture
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelC, Awesome! We are so glad to hear that you are happy with your new TV! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Clear view, good 3D sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear view and 3D sound with PS5. Works fine with game consoles.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitch,
Thank you for such a great review! We're happy to hear we were able to give you a good match for your viewing and gaming needs. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony! - Kris
- Pros mentioned:Picture quality
Sony Bravia is awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price. Fantastic picture quality and good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJ86, We're happy to hear that you like the picture and sound quality of the TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony! Erin
- Pros mentioned:Picture quality
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv excellent quality picture. I would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LindaJ We are glad that you like the picture quality of your new Sony BRAVIA LED TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Picture quality
Sony is the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality tv and such great pictures for the price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing! Thank you for the perfect star review, Zoltron! We are so happy to hear you are enjoying the amazing picture quality & superb performance of the KD-43X85K for its price.
With the BRAVIA X85K 4K HDR LED TV, you'll enjoy all of your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free.
Thank you for your purchase and for commending Sony!
- Romeo
No access to Xfinity Stream
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV Had to buy a separate stand to raise TV up higher for eye level viewing Google/Sony would not allow me to install Xfinity Stream app on TV. Had to purchase a separate Roku Stream Stick 4+ to access Xfinity Stream Why was this limitation not disclosed? Why buy an overpriced Smart TV?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thomas,
Thank you for your review, and we are sorry if our KD-43X85K didn't live up to your expectations. We truly appreciate your input with the height of the TV when using the supplied TV stand and the availability of Xfinity Stream TV app. It is unfortunate to hear that you had to purchase an external device to access this application. Aside from using an external device, if your phone or tablet supports Chromecast, you can also use this feature from the Xfinity Stream TV app to cast your content to this TV. You may refer to the following link for more details:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/05_04.html?hl=chromecast
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00135368
If there's something we can do to help or you may more information/technical assistance with our product in the future, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Google TV mandatory for Sony TV experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really do not like this TV. And I'm a Sony fanboy with 2, PS5's... The Google TV experience ruins this TV. It is not Android TV. You can not even put Google Play app on your screen with other apps. I tried third party launchers and it's still a mess. I have no use for the live tv, and do not use streaming apps. The speakers are Sony good and earn 1 star. The picture sitting right next to Hisense TV is the same. Not worth the price difference. I will not buy Sony TV again until they get rid of Google.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DG01,
Thank you for choosing and purchasing our X85K 4K HDR LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Google TV is a new interface for Android TV. A Google or Android TV is any TV that uses the Android Operating System (OS) from Google Inc. Android TVs have been included as part of Sony’s TV line-up since 2015, and Google TVs were introduced in 2021.
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi kept dropping, having to reset TV multiple times a week. OS navigation is slow. Didn't notice much of a picture quality difference from budget TVs i own. I have Vizio, Samsung and LG TVs - all have faster OS performance. Very disappointing for makers of PS5
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous,
Thank you for choosing and purchasing our X85K LED 4K UHD Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/lcd-tvs-android-x85k_x86k_x89k_85x80k-series/kd-43x85k/software/00280964
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
No good as a monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought to use as a computer monitor but it wouldn't work on my RTX 3070 (Alienware R11).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi fizbin, Thank you for reaching to us with your concern, and we are sorry for the inconvenience. If you haven't yet, please try using different devices and different Premium High Speed HDMI™ Cable to isolate the problem.
If the issue persists, please refer to the articles below as these may help solve the problem:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/04-03_02.html
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00030375
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00031223
Should you need more technical assistance/information with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
I hope this helps you, and thank you for choosing Sony.
Best regards,
-Craig
dont buy sony junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never again will i buy any sony tvs,, peace of junk ,, i have cable it looses channel signal i had xfinity out at my place 3 times ,, they can not find any thing wrong with my cable , i have wifi , you tube was working fine ,, now i push the you tube button it goes back to the cable tv iam still paying on this junk tv ,, i will not buy no more tvs from best buy due fact you only have 15 days to return the junk tv ,, who in the right mind is going to pay 200 dollars to become a member so you can get 30 days returns iam also closing my 5,000 credit card with best buy ,, best buy lost my bussiness
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hoodman1,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the TV is up-to-date. Please refer to this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00028577
Resetting the TV may also help resolve those issues. You may refer to the steps on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00159487
The TV comes with a 1-year manufacturer's limited warranty. If still not resolved or you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Enjoyable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a bit buggy but functional and sometimes I have to restart it.
I would recommend this to a friendBrand response from SonyListens
Posted .hi Enjoy, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. Please make sure the firmware of your TV is up to date. You can check this link for more details:
https://www.sony.com/electronics/support/lcd-tvs-android-x85k_x86k_x89k_85x80k-series/kd-43x85k/software/00280964
Please isolate the issue by following this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00200862
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Sound issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has an annoying sound bar built into it. You keep hearing all these background noises. Detract from tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kenny, We're sorry to hear about the background noises issue you're having. This is usually not the case for our TVs nor the experience we want you to have. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00023593
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Sony sucks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy anything from Sony ! I bought a brand new tv 18 months ago and now there is a line running through my screen and that said I’m pretty much out of luck. It hasn’t been that long for this to happened from such a “good” brand ! Never again
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great picture depth and Vibrancy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but sound could be better. Have to have it way up!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kathy, we're glad you like the picture quality of our product. We understand your concern regarding the sound quality of your SONY unit. You can configure various settings related to the TV’s sound such as sound quality and sound mode. Please check this link for more details:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_02.html?hl=sound+quality
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Earl
