Customer Ratings & Reviews

Hi Kathy, we're glad you like the picture quality of our product. We understand your concern regarding the sound quality of your SONY unit. You can configure various settings related to the TV’s sound such as sound quality and sound mode. Please check this link for more details:

https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_02.html?hl=sound+quality


If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Earl

Hi FRANCHISE,

Thank you for the positive feedback and we're glad to hear that you like the picture quality and price point of the TV for your bedroom. Smart, powerful, and sleek, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

Regards,
David

Hi Angel,

Thank you for the review and we're sorry to hear what happened with your TV. Update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

https://www.sony.com/electronics/support/lcd-tvs-android-x85k_x86k_x89k_85x80k-series/kd-43x85k/software/00280964

For us to further assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Eazy,

We are really sorry if our KD-43X85K didn't live up to your expectations. This is definitely not the experience we were hoping you would have. To ensure you are getting the most out of the TV when using it with a gaming console, please perform the steps on this link:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/04_12.html

We also recommend configuring various settings related to the TV display, especially the Motion settings which refines moving images and optimizes picture quality based on video content. This will help improve your gaming experience:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00263533
https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html

We want to make sure you are taken care of. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:

We value you, and thank you for your purchase.

Sincerely,

Romeo
Sony Social Support

Hi Mjfe,

We're sorry to hear about your issue with this TV. We apologize for the inconvenience. The BRAVIA X85J 4K HDR LED TV is a Google TV. For missing supplied items, please contact the retail store.

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi john, while we're glad that you like the seamless integration with PlayStation, we regret that you're having multiple issues with your TV. This is definitely not the experience we'd like you to have with your products. We'd love to help you and turn this into a better experience.

First, please ensure that the TV software is updated to version v6.7283.
-On the TV remote control, press the HELP button or press the Input button, and then select Help.

You may also perform a reset if the TV is not behaving as expected.
Ref: https://www.sony.com/electronics/support/articles/00159487


If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hello Daquan, We are sorry you are having an issue with your Sony BRAVIA TV. Yes. Your BRAVIA X85K supports VRR. Please make sure your TV is up-to-date by performing a software update: https://www.sony.com/electronics/support/articles/00119543. Take note that only the HDMI IN 3 and 4 ports of your TV support VRR. Visit this link to set the settings correctly: https://helpguide.sony.net/tv/jusltn1/v1/en-003/04-09_02.html. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent

Hi LynneK,

This is not the experience that we want you to have. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:

Sincerely,
-Ralph

Hi AaronFrench, we're sorry to hear that you had returned your Sony unit. The X85K is a direct lit LED panel design which provides good off axis viewing angles. If your priority is viewing angle, you may want to check out our X93L model with X-wide viewing technology or the OLED models A80L and A95L which provide very good off axis viewing.

We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com

We hope you consider Sony again. ~Earl

Hi CatherineC, Great! Thank you for the awesome feedback! We really love to hear you are enjoying the picture quality and smart Google TV features of your new X85K LED 4K Ultra HD Google TV. Glad to know you appreciate the excellent quality of our TVs. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you so much for the 5-stars review & feedback and for trusting Sony! -Jess

Hi Bsckupstorage, We are sorry to hear that. You can always adjust the picture and sound quality of your Sony BRAVIA according to your preference:

- https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_01.html
- https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_02.html

With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent

Hi professor,

Awesome! We're glad to hear that you like the Sony TV. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thank you for choosing Sony!

-David

Hi DeborahW,

Thanks for reaching out! We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your TV is great. As a workaround, verify if the issue occurs on other channels and other video sources (e.g., Cable box, Signal Channels, Blu-ray Player, PlayStation, or any other external input). If the picture is blurry or odd colors occurs on your Google TV screen when watching videos, please try following the steps on the link below to resolve the issue:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00032635

The quality of the source is also a big factor in getting an excellent picture quality. Having said that, picture mode settings provide preset adjustments for the type of picture you are viewing. Picture settings also allow a wide array of changes to color, contrast, clarity, motion settings, and brightness that can improve the viewed content on your Google TV. For more information, please visit the link below.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00190409

If you need further assistance regarding your concern, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K.

We appreciate you and thanks for letting us help assist you.

Sincerely,
Jess

Hi Dez1, we're glad you are enjoying our product! Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Earl

Hi Ilumnate, Thanks for getting in touch. We're sorry to hear that you're having issues with the display/screen issues with your TV. We recommend performing a power cycle to reset the TV. To do that, you can unplug the TV and re-plug if back in after 2 minutes, or hold the power button down for seven to ten seconds until the TV restarts.

And as a general recommendation and to ensure that you are getting the most out of your KD43X85K, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/software/00280964

If the persists or you may need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you.

Name:
Sony.com Username:
Model and Serial Number:
Issue:
Telephone Number:

I hope this helps and thank you for choosing Sony.

Sincerely,

-Craig
Sony Social Support

Hi AqdasD, we are sorry to hear about this. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. Please reach out to the store where the TV was purchased to assist you. We hope this matter will taken care of. Should you need further assistance, please visit the Sony support site and look for Contact Support for different ways to reach us. Regards, Erin

Hello TomR, We are glad that you like your new Sony BRAVIA 4K smart Google TV. With our new X85K, you can enjoy smoother motion and transitions with high 120-Hz refresh rate. You will also see glorious 4K pictures, rich with real-world detail and texture, exclusively powered by our 4K HDR Processor X1. It's great to hear that you were assisted well by our local dealer. Thank you for trusting Sony! Vincent