Customer Ratings & Reviews
- Model:
- KD43X85K
- SKU:
- 6501544
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers commend the 43" Class X85K LED 4K UHD Google TV (2023) for its exceptional picture quality, ease of use, and vibrant colors, making it particularly well-suited for gaming. However, some users express dissatisfaction with the remote control and limited viewing angles. While most find the price reasonable, a few concerns were raised regarding the sound quality and stand design.
This summary was generated by AI based on customer reviews.
Perfect for PS5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for my PS5, plays games at great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerR,
Amazing! We're glad that you are enjoying the picture quality of the TV and how it works well with your PS5. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing Sony!
-Ralph
Meh.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decide. Spend more and get something better or save money and get another brand. This is too in the middle to be great at anything. Know that you will need something like a sound bar to bother watching this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi YabbaDabbaDo, Thanks for the review. We're sorry if the TV did not meet your expectation. We'd like to know more about your concerns so we can assist. In the mean time, kindly check the link below. This link contains all the possible solution in case you encounter issues with your TV. https://www.sony.com/electronics/support/articles/00200862 .
Hope this helps. Thanks for choosing Sony. -Craig
- Pros mentioned:Picture quality
Excellent TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture and sound quality. Operating system is also excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user0786, we're glad you like the picture and sound quality of our product. Smart, powerful, and sleek, the BRAVIA X85K 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with billions of colors and realistic contrast. With Google TV and enhanced Motionflow XR refresh rate technology, your favorite content is easy to find and looks clear and blur-free. Thanks for choosing SONY. ~Earl
Excellent was the wrong word for this item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading an article that said refurbished and open-box items are generally as good as new and sometimes better because of extra testing, I decided to go for an open-box "Excellent" Sony X85K TV, even though it cost a bit more than the "Very Good" item I saw listed. Instead of excellent, though, I think I got one that slipped through the cracks. After I plugged it in to test it, I made it past the initial title screen, then chose the country of my residence, and entered the login for my wifi. The TV returned to the country of residence screen and entered an unending cycle of re-entering that screen over and over. I tried a few troubleshooting steps, including turning off and even unplugging the TV and retrying, but it remained stuck in reloading the Country screen every few seconds and I could not make it better. I returned it for a full refund. Best Buy did that part right.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LynnrW, we're sorry to hear that you had returned your Sony unit. This is not the experience we want you to have. It is recommended to follow this link when dealing with this issue:
https://www.sony.com/electronics/support/articles/00166315?utm_source=glean
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider Sony again. ~Earl
Sony quality is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This television was garbage from the start. Poor quality and lighting. Today it stopped working on 4/13/25. Never buying Sony again.
No, I would not recommend this to a friendSony Tv issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is very smokey. Tv keeps dropping the wi fi.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oldspec,
Thank you for choosing and purchasing our X85K LED 4K UHD Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
If the Wi-Fi signal on your TV device drops or intermittently disconnects, try a power restart or reset of your TV and your modem/router first. A power cycle or reset of your devices often improves or resolves Wi-Fi connectivity issues. Then, check your network connection status and the troubleshooting steps provided if needed.
The picture quality of the TV will depend in the source that you're playing. You may experience a lower quality picture than specified for your TV for several reasons. To experience the highest quality picture on your TV, the video source should be the same quality (HD, 4K, etc.) as specified for your TV. For example, with over-the-air broadcast, when a TV program is broadcast at higher quality, the transmission may have been upscaled from a low-quality source, causing it to look poor. If your video appears fine from other sources, the issue is with the broadcast.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Screen failure
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 month old and already just randomly started flashing colored lines and no picture
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user949939,
Thank you for choosing and purchasing our X85K 4K HDR LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
If the TV is experiencing colored lines in the screen and no picture, please check this article on how to isolate and resolve your issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-43x85k/articles/00200749
If the situation does not improve, even after following the steps provided on the link. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Never Sony again.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a Sony Bravia. 3 years later would not link with wifi. Attempted repairs cost more than my new fully functional Samsung. Repair guys said Sony is famous for no parts available.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OldNavy73, Thanks for sharing your experience with your Sony TV and we're sorry to hear about the internet issue. Are you referring to the new Sony 43 inch X85K or to an older model? In the mean time, kindly check the link below. It contains steps that can help resolve the issue. https://www.sony.com/electronics/support/televisions-projectors/articles/00127011 .
Should you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
-Craig