Customer Ratings & Reviews
- Model:
- K75XR70
- SKU:
- 10893324
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Excellent quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very impressed with the exceptional picture quality of this television. Easy to set up and install.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesM,
Thank you for the review. We're glad to hear that you like the picture quality of the TV. Thank you for choosing Sony!
-David
Defective Bravia 75
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stopped working after 11 months. Now we hav to jump through hoops to have it repaired.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello CraigB,
Thank you for reaching out. We're really sorry to hear about the trouble with your BRAVIA 7.
We want to make sure this gets sorted for you as smoothly as possible, so please contact our support team https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv they’re ready to help you with the process and any questions you have.
Thanks for considering Sony products. We are sorry this happened.
Warm regards,
Estefany
Sony open box disaster!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drove 150 miles each way to get and open box Sony. On the phone I was told it was in a box and was Geek Squad certified excellent. It had no box no remote one foot on and the other missing. The bubble wrap was poorly on. Never buy open box online the call center tells you what you want to hear. You cant talk to the store. They did not even say sorry for your inconvenience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello GregP,
Thank you for considering Sony products. We sincerely apologize for the experience you've had with the K75XR70 TV, and we understand how frustrating this situation can be. Your feedback is invaluable to us, and we want to ensure your concerns are properly addressed. For assistance with the missing parts, we encourage you to contact the Sony support team directly. They will be able to provide you with the help you need.
For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.
Best regards,
-Fred
Not what I expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this tv. In my opinion, picture quality was worse than the 13 yr old Sharp we were replacing. Sound was awful. Had our old tv for 13 years (a 70” Sharp) without any issues. Still worked but it wasn’t a smart tv. Had the Sony 1 day and it stopped working after an update. Nothing would get it to turn on, just kept ‘clicking’. Returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CherylP,
Thank you for telling us about your experience with your BRAVIA 7. We're sorry to learn it didn't meet your expectations and you're experiencing unexpected issues on your TV after the update. This is not the buying experience that we want our customer to have.
It is regrettable that the unit needed to be returned. Many issues can often be resolved without requiring repairs, and we would have been glad to guide you through some troubleshooting steps and provide assistance with our product. Additionally, your TV comes with a 1-year warranty from the date of purchase.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
disappointed customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the quality instore was not at all in my home, i truly wished that it was explained. the team came out and did not know how to set up tv or even mount on my wall. srcond team came out n i purchsed a 2nd tv. truly disappointed, i was
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SheilaR, we are genuinely sorry to hear about the experience you had. We understand how frustrating and disappointing that must've been. At Sony we strive to deliver high quality on our products, therefore the Sony - 75" class BRAVIA 7, allows you to customize your picture settings so you can find the picture and quality that fit your needs. Here is a link with steps and information on how you can do it : https://www.sony.com/electronics/support/articles/00190409?utm_source=glean
We hope this can help you, and improve your experience. If you need further assistance, our technical team is available via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for choosing Sony. Regards, -Dominick
Sony and google big brother
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So excited with my new sony, brought it home, spent hours installing it and when I turn on I HAVE to accept google to be able to use the tv. Absurd! Nothing in the store said I had to accept google to use this tv. What is this, big brother? Going back tomorrow. Sony never again!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewS, Thank you for your feedback. We are sorry to hear that you had a frustrating experience with your new Sony TV. Requiring to accept the Google's terms to use the TV is part of the standard setup for accessing various smart features and functionalities provided by the Google TV platform on our models, including the BRAVIA 7. We understand your frustration, and we appreciate your feedback. -Sam
Bad 75 inch overrated brand
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lost signal ,wouldnt turn on after 2 weeks . Will stick to samsung
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ReynierC,
Thank you for your time writing this review. We're sorry to hear the trouble that you are experiencing with your A80L TV not working properly after 2 weeks from the purchased date. This is not the buying experience that we want our customer to have. We'd like to review your file to know a little bit more detail about the situation you faced with the TV and best assist you. Many issues can be fixed without a repair.
If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture, no power, or the LED light blinks or flashes red. You may refer to the helpful link below. Test if your TV functions properly after performing each step.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/k-75xr70/articles/00153674
Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 7:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony.
Sincerely,
Jess
Bravia
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Easy to use, great picture, nice features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonB, Amazing! We're glad you like the ease of use, great picture quality, and newest features of your BRAVIA 7. Thanks for choosing Sony! -Sam
Sony is the best tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV ever picture quality is fantastic Sony is the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesK, Thank you for the wonderful review! We're really delighted you're happy and satisfied with the superb picture and you are enjoying everything about this TV. Your satisfaction means a lot to us. Thanks for commending Sony! -Jess
Happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Very satisfied with this purchase, hoping to add a camera to complement the TV's zoom capacity
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, EduardoF! Thank you for sharing such an excellent experience so far on using your new BRAVIA 7. We are thrilled to hear that you are satisfied with your purchase and you like the features and overall performance of the TV. You can connect an optional Camera and Microphone Unit (CMU-BC1) (sold separately) to this BRAVIA 7 to enable video conferencing and other camera sensing functions. BRAVIA CAM recognizes where you are in the room and how far you are from the TV, then adjusts sound and picture settings so they're just right. You can also enjoy an array of fun new TV experiences with BRAVIA CAM, including gesture controls, video chat, and many more. For more details, refer to this link.
https://www.sony.com/electronics/support/articles/00269378
Thank you so much for offering a fantastic rating on the product!
-Jess
