Customer Ratings & Reviews

Thank you for the fantastic review, MillieS!

We are absolutely thrilled to hear that choosing the BRAVIA 9 was the best decision you’ve made for your home entertainment. It’s wonderful to know that the magnificent color and screen quality are exceeding your expectations. We’re so glad you’re enjoying the premium Sony experience. Thank you for being part of the family!

Best regards, Gus, Sony Social Media Team

Hi Dave,

Thank you for the amazing 5-star review! We're immensely pleased to hear that you're enjoying the beautiful and bright picture on your new BRAVIA 9 TV. It's fantastic that you're already experiencing the dependable quality that Sony is known for, and we agree that the 75" screen is perfect for an immersive sports-watching experience.

We hope you enjoy many more games and movies on your new TV!

Thank you for choosing Sony.

Regards,
Dominick

Thank you for sharing your feedback, Russ!

We are happy to hear that you find the K-75XR90 TV to be great after eight months of use.

We are truly sorry to hear about the accidental damage to the pixels and the resulting replacement challenge. While we can speak to the quality of our product, questions regarding store membership benefits and replacement policies would need to be addressed directly with Best Buy.

We appreciate you choosing Sony for your television!

Best regards, Gus, Sony Social Media Team

Hi JohannaD,

We are thrilled to hear that you love the BRAVIA 9 so much that you added a second one to your home! We truly appreciate your loyalty to the Sony brand.

Thanks for choosing Sony.

Best regards,
Eliab

Hi EdwardS, we're pleased to learn about the great experience you've had with our Sony - 75" Class BRAVIA 9. This model is the perfect choice for those who love unparalleled brightness, and incomparably beautiful colors. The unique local dimming algorithm, and XR Backlight Master Drive precisely controls thousands of Mini LEDs for truly authentic contrast! Thank you for choosing Sony and recommending our products. Regards, -Dominick

Hi VeryBrightTV, thank you for the 5-star review! We're immensely pleased to hear that the Sony - BRAVIA 9 is delivering exactly what you were looking for. With its outstanding picture quality and impressive brightness, it's designed to make every scene pop with detail and clarity! Enjoy every moment, and thanks for choosing Sony! Best regards, -Dominick

Hi EddieH,

Thanks for sharing your experience! We are absolutely thrilled to hear that you think the BRAVIA 9 is an "Awesome TV" and that you're enjoying the great picture and sound quality. To hear you say it's the "best TV you can buy" is the highest compliment we could receive. We poured our best engineering and technology into the BRAVIA 9, and it's incredibly rewarding to know that the result has resonated with you.

Thank you for choosing Sony!

Regards,
Dominick

Hi ChrisH, Awesome! We are so glad to hear that you are happy with your new Bravia 9 TV! Thank you for choosing Sony! -Carl

Hi MichaelH, thanks for the amazing review! It sounds like your home viewing experience just hit a new level with the Sony - 75" Class BRAVIA 9. We're absolutely thrilled that you're loving the stunning picture quality and immersive sound of this TV. It's awesome to hear that watching sports feels like being right there in the action! Thank you so much for choosing Sony and enjoy those vibrant colors and crystal-clear details of your new TV. Regards, -Dominick

Hi BestBuyer,

It is truly wonderful to know that you are loving the experience with your new BRAVIA 9, from the stunning picture quality to the intuitive navigation.

As our flagship Mini LED TV, the BRAVIA 9 is engineered with our most advanced XR Backlight Master Drive to deliver extraordinary brightness and contrast that brings every scene to life. We are also delighted that you are taking advantage of Sony Pictures Core, our exclusive movie service included with your TV. We believe that providing access to a vast library of high-bitrate films is the perfect way to showcase the cinematic capabilities of your new screen.

Thank you for making Sony part of your daily viewing.

Regards,
Dominick

Hi DisplayName,

Thanks for the glowing review! We're so glad you're enjoying the excellent picture quality and motion rate on your K75XR90. We've put a lot of engineering into our XR Processor to ensure a bright, clear, and blur-free viewing experience, even with fast-paced action. It's fantastic to hear that our efforts are paying off for you!

Thanks for choosing Sony, have a brilliant day!
DiegoV

Hi SteveL, Thank you for the fantastic review! We're very happy to hear you like the incredible picture quality, immersive Dolby Atmos experience, and reliable remote of your new Sony Bravia 9. Thanks for choosing Sony! -Sam

Hi AlexP,

We couldn't be happier to hear that you absolutely love your new Sony TV! It is fantastic to know that it has made such a positive impression. The BRAVIA 9 is truly our flagship Mini LED experience, featuring thousands of Mini LEDs precisely controlled by XR Backlight Master Drive™ to deliver our brightest 4K picture ever with incredible contrast. You’re also likely enjoying the Acoustic Multi-Audio+™, which includes the world's first Beam Tweeter in a TV to create sound that perfectly matches the action on screen for a truly cinematic feel.

Thank you for making Sony part of your home entertainment.

Best regards,
Dominick

Hi BillO,

We're delighted to hear you're enjoying the excellent picture quality of your BRAVIA 9 and experiencing how amazing the 4K content looks on the TV—especially from sources like YouTube!

Thanks for choosing Sony to upgrade your entertainment experience!

Sincerely,
Jenn | Sony Social Media Team.

Hello Mkim,

Thanks for this excellent feedback!

We're thrilled to hear that you find the BRAVIA 9 to be an "overall amazing TV".

You've hit on an insightful point regarding the weight. It's true that the BRAVIA 9, as a Mini LED TV, might be a little heavier than some OLED counterparts, given the different panel technologies and backlighting systems involved.

However, we believe the incredible brightness, contrast, and overall picture performance of the BRAVIA 9 truly make up for that, delivering a premium viewing experience.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi NicholasD,

Thank you for the fantastic 5-star review! We're thrilled to hear you're loving the Sony BRAVIA 9 and that you're impressed with the stunning picture quality. We're also especially happy to hear your positive feedback on the UI. We've worked hard to make the navigation fast, intuitive, and easy to use, so your comments are very encouraging.

Thank you for choosing Sony!

Best regards,
Dominick

Hi WillC, Thank you so much for sharing your experience with us! We're sorry to learn that you're experiencing power issues with your Sony BRAVIA 9. This is not the experience we wish for you, and we're here to help improve it. Your TV may turn off for various reasons, and we encourage you to follow the troubleshooting steps provided in this link: https://www.sony.com/electronics/support/articles/00032613?utm_source. Additionally, for the best performance with a console or PC, we recommend using either HDMI 3 or HDMI 4 for 4K 120Hz gaming. Hope this information helps! If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the BRAVIA 9. Thank you for your patience, and we look forward to resolving this issue promptly! Sincerely, Maria

Hi Chrisu,
Thank you for sharing your experience! We're thrilled to hear that the Sony BRAVIA 9 has been an amazing upgrade for you. It’s great to know you're loving the smooth performance, incredible picture, and sound quality. Thanks for choosing Sony and enjoy your new TV!
-Maria