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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1058 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the 75" Class BRAVIA XR X90L as having incredible picture quality, vivid color, and ease of use. Some appreciate the TV quality and price, especially when on sale, as well as the refresh rate. However, some customers have noted the TV is a bit heavy, and the remote control could be more user-friendly. Additionally, a few have mentioned blooming and concerns about viewing angles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,058 reviews
  • Rated 5 out of 5 stars

    Great Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our previous TV was 12 years old. So this has been a unique experience. The only negative part is that it is a GOOGLE based. Naturally staying true to GOOGLE it refuses to work with Google, or anything else??? But the Sony part is great. We hooked up our Fire stick and that of course being Amazon works great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveR,
      Thank you for the 5-star rating! While we are happy to hear your enjoyable experience, we are sorry if you are having trouble working this TV with Google. We'd like to help make this a better experience. May we contact you and get more information? If so, please email the below information to [email protected]:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We do apologize for the inconvenience and hope to speak to you to resolve this matter.

      See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks again for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Tv .Great picture quality.Great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi George, nice! We're glad you like the picture and sound quality of our product! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Worth the extra investment.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were going to buy a less expensive 75 inch. Very happy we picked the Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamT, thank you for the fantastic five-star rating! We're also happy to hear that you picked the X90L TV, you won't regret it! Thank you for choosing Sony! Best regards. -Jenn Sony_US

  • Rated 5 out of 5 stars

    Great Tv remote will not control the volume

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had television installed by Best Buy, so far very good set. Had sound bar installed with separate Sono speaker and we can’t adjust the volume with the remote control. We have to go to the Sono App and adjust the volume from the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tippy,
      Many thanks for the 5-star rating! Glad to hear how your X90L TV was professionally installed the Tech team. We're sorry if you were not able to adjust the volume of your speaker using the TV remote. Allow us to help make this a better experience.

      You can only operate the soundbar using TV remote control when connected via HDMI cable and with the Control for HDMI function enabled. You may refer to this link with steps on how to operate the soundbar using the TV remote control:
      https://www.sony.com/electronics/support/articles/00246886?utm_source=glean

      May we contact you to help? If so, please email the below information to [email protected]:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony 75

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price on this TV, sales person did a very good job of explaining the TV and its features

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonytv,

      Perfect! We're glad that you like the performance of the TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Excellent tuner ATSC 3.0. Easy to set up and remote is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnR, thank you for the excellent score! We’re thrilled to hear that the BRAVIA X90L is delivering an exceptional audio and visual experience for you. This next-generation TV also features a user-friendly interface and an intuitive remote control, making your viewing experience even more enjoyable. Thank you for choosing Sony! Best regards, -Jenn Sony_US

  • Rated 5 out of 5 stars

    Sony TV Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent replacement for the Samsung TV that I bought almost 5 years ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying my new TV. The salesperson was very helpful answering all of my questions and addressing all of my concerns. They worked with me to get my product securely ready for transporting to my home. It was a really good experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulaS,
      Excellent choice! We're happy to hear your enjoyable shopping experience. Nice to know that you are satisfied with the store service that help you find the Best TV that perfectly matches your needs and expectations. Thank you for purchasing our BRAVIA X90L and for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the 65” version and like it so much I went and got the 75”

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Hector,

      That's wonderful to hear! We're thrilled that you enjoyed the 65” version so much that you decided to upgrade to the XR75X90L 75”. The XR75X90L offers even more stunning visuals and immersive features, so we're confident you'll love your new TV even more. Thank you for choosing Sony!

      Best regards,
      -Fred sony-global

  • Rated 5 out of 5 stars

    Sony vs. Samsung!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality tv. Enjoying the software compared to the Samsung equivalent. Feel as thought the colors are more genuine that the Samsung. Have two 75 inch TV’s next to each other and I prefer the Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianB, Awesome! We're glad that you are enjoying the TV quality. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Tv - Sony

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony 75" is a fantastic TV. Thank you Best Buy for your offer!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CosminBursasiu, thanks for the 5-star rating! The Sony - 75" Class BRAVIA XR X90L delivers an astonishing picture quality full of brightness and vibrant colors. Thank you for choosing Sony and enjoy your viewing experience. Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Great television

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for the price point. Sony has processing down to a science.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good television

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, very heavy but install wasn’t that hard to do

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EricD,

      Thank you for choosing Sony!

      We appreciate you taking the time to share your experience with the XR75X90L TV. We're delighted to know that you love the television and found the installation process manageable, even considering its weight. Enjoy your viewing experience!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Sony Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony Tv great watching movies, apps and gaming of course. The only thing I dislike is sometimes the tv will froze.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello OmarG,

      Thank you for choosing Sony.

      We’re delighted to know that you’re enjoying movies, using apps, and gaming on your XR75X90L TV. However, we sincerely apologize for the occasional freezing issues you have experienced.

      To better assist you and gather relevant information regarding this issue, please contact us at [email protected]. We kindly ask that you include the following details in your message:

      - Name:
      - BestBuy Username:
      - Model Number:
      - Description of the Issue:
      - Telephone Number:

      We appreciate your patience and look forward to helping you resolve this matter.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony OLED77 4K is just Amazing with picture and sound. I paired it with my Apple TV4K and installed all my streaming apps. With apple 4K capabilities and a great HDMI cable the picture and audio are out of this world!!!!!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sega27,
      Thank you so much for an awesome feedback! We're delighted to hear your satisfaction with the incredible picture, sound, smart features, and Apple 4K capabilities of your X90L TV. We are committed to providing you the greatest possible experience. Thanks for choosing Sony! - Kris Sony_US

  • Rated 3 out of 5 stars

    Bad to Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The downgrade is for the Geek Squad who canceled three delivery appointments weeks apart making me just go to the store to pick it up. The store staff made up for the 30 day delay and I was impressed with the service. Love the Sony TV just like the Sony TV I had for 20 years before. The software is fantastic its a pretty smart

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryZ,

      We're thrilled to hear you love your new BRAVIA XR X90L TV, especially its fantastic and smart software, and that it's living up to the legacy of your previous Sony TV! We're genuinely sorry for the significant delay and inconvenience caused by the delivery issues.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Sony 75” TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far. No issues. Lots of great features in addition to just watching tv. Size is great. Would take time to review settings and add ons which enhance the quality and productivity of the tv in itself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexandreA,
      Thank you so much for the 5-star rating! Glad to hear you are enjoying the great features, size, and overall performance of your X90L TV. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good TV for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV awesome pictures quality. It's December 15th 2023 and this is probably the best TV for the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StanleyR,
      Awesome! We're happy to hear that your investment with your new Sony TV is worth it. Glad to know you are enjoying the incredible picture quality of the unit. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    the best you can get in price and qyality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for the price i paid on black Friday. for the price i paid and what you can get, its a good deal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JESSE,
      Thank you for sharing your great experience with us! Glad to hear we were able to give you a great deal. With X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been a great television. Best Buy delivery was very careful and efficient. They were very good with communicating with me about delivery time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeslieT,
      Many thanks for the 5-star rating! We really appreciate you like your X90L TV. Nice to know how your new TV arrived safely and in perfect condition.The store take careful steps in packaging to ensure a smooth delivery. Thanks for choosing Sony! - Kris Sony_US

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