Customer Ratings & Reviews

Hi Anup,
Thank you for being our Sony valued customer! We're really happy that you are you kids are enjoying your new TV. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for trusting Sony! - Kris

Hi Moabb, Awesome! You've definitely made an excellent choice and we're very happy to hear that you're satisfied with your purchase. Thank you for choosing Sony! -Sam

Hi Patio1963,
Excellent choice! We're glad to hear your enjoyable shopping experience.We always strive to deliver the best quality with our products and always aim to provide the best experience possible. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris

Hi EmilD,
Nothing really make us happier than hearing about happy customers! Your satisfaction with your X90L TV is greatly appreciated. Thanks for choosing Sony! - Kris

Hi mawfein,
Thank you for your time writing this review. We're sorry to hear if you are experiencing some issues with your X90L TV. Allow us to help make this a better experience.

You may try some solutions below if the TV is a bit slow when changing stations:
Perform power reset.
Make sure that the TV software us updated as it includes key features, applications, bug fixes, and feature improvements.
Reset your TV to factory settings.
For reference: https://www.sony.com/electronics/support/articles/00200862?utm_source=glean

The TV and external speakers have a feature called HDMI CEC that allows them to communicate with each other. This can sometimes cause your TV to automatically switch to connected speaker system even if you want to use the TV speakers. Try disabling HDMI CEC on both your TV and speaker. To know about BRAVIA Sync (HDMI-CEC) and troubleshooting information, please check this link: https://www.sony.com/electronics/support/articles/00161073?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi MichaelG,
Thank you so much for such a great review and recommendation! We're delighted to hear how much you love your X90L TV. Your satisfaction is our top priority. Thanks for choosing Sony! - Kris

Hi NancyH,
Awesome! We're happy to hear your great shopping experience and how much you like your new TV. We always strive to deliver the best quality with our products. Your satisfaction is our top priority. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris

Hi GeneB,
Thank you so much for sharing your great experience with us! We're delighted to hear your satisfaction with your X90L TVs. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Thanks for choosing Sony! - Kris

Hi lukesdiesel,
It always makes our day to hear that customers like you enjoy our product! We are very grateful that you love your new Sony X90L TV. We're sorry to hear about your negative experience. Rest assured that your feedback will not go unnoticed as we always strive to deliver the best experience possible. We appreciate you and thanks again for purchasing Sony! - Kris

Hello SheldonI,

Thank you for sharing your feedback regarding the XR75X90L. We're pleased to know that you generally enjoy the TV, but we're sorry to hear about the issue of the screen going black and requiring a restart. This may be a temporary malfunction, and we’d like to help you resolve it. Here are some troubleshooting steps you can try:

• Power Reset: Unplug the TV power cord from the wall outlet (or from the back of the TV if the power cord is detachable), wait for two minutes, then plug the power cord back in.
• Power Restart: Using the remote control, press and hold the POWER button until "Power off" appears on the screen, then select "Restart". Alternatively, you can restart the TV from the menu: Press the Quick Settings button on the remote, then select Settings → System → Restart → Restart.
• Check Connected Devices: Disconnect all devices (including external USB devices, hard drives, and HDMI-connected devices) from the TV. Turn on the TV and check if the issue persists. If the TV works fine, reconnect the devices one at a time to identify if any specific device is causing the problem.
• Software Update: Keeping your firmware updated can enhance the functionality of your TV and address any performance-related issues. For more information on how to update your software, please visit the following link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90l/downloads

I hope this helps. If the problem continues or if you need further information or technical support, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:

- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi AmySS, That's awesome! We're delighted to hear that you're satisfied with your purchase and we're glad you had an amazing shopping experience. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Sam

Hi ToddD, we're glad you like your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! ~Earl

Hi FrankK,
Thank you for such a great review and recommendation! We're glad to hear you had an easy time mounting and setting up your new TV. We always strive to deliver the best quality with our products and always aim to provide the best experience possible. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris

Hi Lovingit,
Perfect! Glad to hear you love your new X90L TV and how fast it was delivered to your home. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris

Hi VeronicaC,

Very nice! We're glad to hear that you love your new Sony TV. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi JamesJ,
Fabulous! Glad to hear that your investment with your XR X90L TV is worth it. We really appreciate that you are satisfied with performance and Google TV features of the unit. Thanks for choosing Sony! - Kris

Hi PaulyD, You've made an excellent choice! With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Sam

Hi AlexF, We are thrilled to hear that your new Sony BRAVIA X90L s the best TV you have ever bought. It's great to hear that you were assisted well by our local dealer. Thank you for choosing Sony! Enjoy! Vincent

Hi HaroldB,
Many thanks for the 5-star rating! While we are glad you like your BRAVIA X90L TV, we're sorry to hear your difficulties in setting up your soundbar. Let's work together and troubleshoot the issue. Please try some solutions on this link with steps if you can't hear TV sound from the soundbar: https://www.sony.com/electronics/support/articles/00137387?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi LolaD,
Awesome! We're happy to hear you love the outstanding picture quality of your new X90L TV. Nice to know how it was professionally installed. Thanks for choosing Sony! - Kris