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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1058 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.9 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the 75" Class BRAVIA XR X90L as having incredible picture quality, vivid color, and ease of use. Some appreciate the TV quality and price, especially when on sale, as well as the refresh rate. However, some customers have noted the TV is a bit heavy, and the remote control could be more user-friendly. Additionally, a few have mentioned blooming and concerns about viewing angles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,058 reviews
  • Rated 5 out of 5 stars

    Best Buy experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im totally pleased with the service, choice and of course the over all experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BarryByrd, We are happy that you are totally pleased with the service of your local dealer. We hope that you are also happy with your new Sony BRAVIA 4K smart Google TV. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Gorgeous TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful resolution and the UI is much better than the Samsung I transitioned from.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaymondC,
      It's lovely to hear your positive feedback! We rely on customers like you to let us know what we're doing right to continue to provide the best experience possible. Thanks for purchasing our X90L TV and for choosing - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box tv. Great value. Good customer service and very knowledgeable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Taylor,
      Fabulous! We're really glad that your investment with your X90L TV is worth it. Nice to hear your enjoyable shopping experience. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia is Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Overall installation was super easy with the help of Geek Squad folks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Prady,
      Thank you for sharing your amazing experience with us! Glad to hear that you had an easy time installing your X90L TV with the help of the Tech team. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very modern and excellent choice for the price, with google tv is easy to download the apps you want.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RudyM, Thank you for the positive review! We're very happy to hear that you like the modern design and ease of app installation on your new Sony X90L. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    75 Sony TV

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with my 75-inch Sony TV! Amazing colors!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FamaneB,

      Perfect! We're glad that you like the size and picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    I like

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low prices, many options, friendly communication with customers, I really like to visit your store

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BulganbayarE,
      Thank you for the 5-star rating! We're glad to hear your enjoyable shopping experience. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony and enjoy your new TV! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony craze

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I gotta say it's Sony they've been around for years. They got it down TV works phenomenal .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnD,
      Thank you for the continued trust you have put in our brand! We're really happy to know that you are enjoying your new Sony TV. With X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    3rd Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3rd Sony TV. Looks great and works great. Using it for kids video games and streaming. No issues

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anup,
      Thank you for being our Sony valued customer! We're really happy that you are you kids are enjoying your new TV. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for trusting Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Very satisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the sales person that gave me the pros and cons of this one over the Hisense.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Patio1963,
      Excellent choice! We're glad to hear your enjoyable shopping experience.We always strive to deliver the best quality with our products and always aim to provide the best experience possible. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in for a Samsung came out with a SONY! No regrets best tv yet

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moabb, Awesome! You've definitely made an excellent choice and we're very happy to hear that you're satisfied with your purchase. Thank you for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    GF

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion, it's uh, beautiful t. V works awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GaryF,

      You made the right choice with the Sony X90L! We're glad that you like the picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 3 out of 5 stars

    tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was ok at first. but the processor seems a bit slow in changing stations and focusing took a little to long. after it did it was ok. also it kept switching to stereo speakers when it was not on. had to turn off then back on again sometimes to get it to use tv speakers. has to just change it to a different one different brand. now things are better. in my experience Sony has gone down gradually over the years.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mawfein,
      Thank you for your time writing this review. We're sorry to hear if you are experiencing some issues with your X90L TV. Allow us to help make this a better experience.

      You may try some solutions below if the TV is a bit slow when changing stations:
      Perform power reset.
      Make sure that the TV software us updated as it includes key features, applications, bug fixes, and feature improvements.
      Reset your TV to factory settings.
      For reference: https://www.sony.com/electronics/support/articles/00200862?utm_source=glean

      The TV and external speakers have a feature called HDMI CEC that allows them to communicate with each other. This can sometimes cause your TV to automatically switch to connected speaker system even if you want to use the TV speakers. Try disabling HDMI CEC on both your TV and speaker. To know about BRAVIA Sync (HDMI-CEC) and troubleshooting information, please check this link: https://www.sony.com/electronics/support/articles/00161073?utm_source=glean

      May we contact you to help? If so, please email the below information to [email protected]:
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:

      We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris Sony_US

  • Rated 5 out of 5 stars

    Great shopping day!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent priduct along with exceptional customer service makes for an enjoyable shopping trip.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NancyH,
      Awesome! We're happy to hear your great shopping experience and how much you like your new TV. We always strive to deliver the best quality with our products. Your satisfaction is our top priority. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Very nice tv

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally satisfied with this tv. It has everything you need

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmilD,
      Nothing really make us happier than hearing about happy customers! Your satisfaction with your X90L TV is greatly appreciated. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    TV Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV, would recommend the purchase to all my friends

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelG,
      Thank you so much for such a great review and recommendation! We're delighted to hear how much you love your X90L TV. Your satisfaction is our top priority. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Sony X90L but Best Busy is horrible to work with even as a member.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lukesdiesel,
      It always makes our day to hear that customers like you enjoy our product! We are very grateful that you love your new Sony X90L TV. We're sorry to hear about your negative experience. Rest assured that your feedback will not go unnoticed as we always strive to deliver the best experience possible. We appreciate you and thanks again for purchasing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Very Satisfied!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with our Sony Bravia 75". Our sales rep Raphael G was very patient & helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmySS, That's awesome! We're delighted to hear that you're satisfied with your purchase and we're glad you had an amazing shopping experience. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony TV's work as they should.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great works as it should connection to the Internet was easy voice commands work great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ToddD, we're glad you like your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Living Room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We own 3 of these tvs . We have very happy with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GeneB,
      Thank you so much for sharing your great experience with us! We're delighted to hear your satisfaction with your X90L TVs. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Thanks for choosing Sony! - Kris Sony_US

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