Customer Ratings & Reviews

Hi ShakiraP,
Awesome! We're glad we were able to give you a good match for your viewing and gaming needs. With Sony X90L, see breathtakingly beautiful pictures full of realistic depth on our Full Array LED screen powered by Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. And with 4K/120fps, a Variable Refresh Rate and Auto Low Latency Mode, our TVs give you smooth and clear movement for responsive gameplay. Thank you for choosing Sony! - Kris

Hi Phone, we're glad you had a wonderful experience with your purchase! Enjoy your new TV! See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! ~Earl

Hi Mike,

Thank you for sharing your feedback, and we are sorry to hear that your Sony BRAVIA XR X90L TV didn't meet your expectations. For your concern like blooming, Wi-Fi issues, and optimizing picture quality, you may visit the links below for the troubleshooting steps:

1. Cloudy, white shadows, vertical bands or uneven bright areas when there's no input or when viewing very dark scenes: https://www.sony.com/electronics/support/articles/00030311
2. The Android TV Wi-Fi signal drops or intermittently disconnects from the internet: https://www.sony.com/electronics/support/articles/00184183?utm_source
3. Adjust the picture settings on your Android TV: https://www.sony.com/electronics/support/articles/00190409?utm_source

We hope these steps improve your experience. If you continue to have issues, Please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with your BRAVIA TV:

Thank you for your patience, and we look forward to improving your experience!

Sincerely,
Maria

Hi Stower820, Thank you for sharing us your experience! We'd like to apologize for the issue you were encountering with streaming or mirroring on your Sony BRAVIA XR X90L. This is not the experience we expect you to have, and want to make things better for you. For more information on how to use the Screen mirroring feature on my BRAVIA TV, you may visit this link: https://www.sony.com/electronics/support/articles/00044548?utm_source. On the other hand, we're glad to hear that you are enjoying your viewing experience. Thank you for choosing Sony! Happy viewing! -Maria

Hi CorrineS,
Great! We're glad that you love and enjoying your new Sony - 75" Class BRAVIA XR X90L Full Array LED 4K UHD HDR Google TV. See a vivid, crisp picture while you watch and game, all enhanced by Full Array LED and powered by the intelligent Cognitive Processor XR. Hear sound straight from the screen, perfectly matching the action. Cognitive Processor XR™ turns any sound immersive with more precise sound position. Our minimalist One Slate design fuses screen and bezel into a single slate, minimizing noise and maximizing your viewing experience. Seamless Edge, available for the first time in this class of BRAVIA™, gives the TV an extremely slim, sophisticated look. Thanks for choosing Sony! Enjoy! - Marco

Hi Superhik, thanks for choosing and purchasing our product. We hope you are enjoying your new TV. We're sorry to hear your concern regarding the supplied accessories of your Sony unit. Unfortunately, the XR75X90L does not comes with an RCA adapter.

Thanks for choosing Sony.
~Earl

Hi Frustrated,
Thank you for your time writing this review. We're sorry to hear the issue that you've experience with the original TV. This does not happen often and definitely not the buying experience we want you to have. Sony's commitment to customer satisfaction is our top priority. We really do apologize for the inconvenience and rest assured that we will help you in case there will be a problem with the TV. We appreciate your feedback and thanks again for purchasing Sony. - Kris

Hi Mr4k2160p,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're delighted to hear your enjoyable experience with the exceptional picture quality and features of your X90L TV. Your satisfaction with our product means the world to us. Thanks for choosing Sony! - Kris

Hi RyanA,
Thank you for your time writing this review! While we are glad you had an easy time navigating the menu and pairing the X90L TV to your PS5 gaming console, we're sorry to hear that we were not able to meet your full expectations with the picture quality. Allow us to help turn this to a better experience.

TV display may also vary depending the source, connection, and content you are watching. The X90L TV has picture settings which allow a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. For more information on how to adjust the picture settings and enhance your viewing experience, please check these links below:

Adjust the picture settings on your Google TV
https://www.sony.com/electronics/support/articles/00190409?utm_source=glean

Experience high quality picture with your 4K TV
https://www.sony.com/electronics/support/articles/00245141?utm_source=glean

May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Frustratedcustomer,

We are so sorry to hear about the issues you've experienced with your TV and the frustration this has caused. A product failure so soon after purchase is not the experience we want for any of our customers, and we sincerely apologize for the inconvenience and the long wait time for service. For us to better assist you, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:


One of our technical specialists will call you back within 2 business days.


Sincerely,

Eliab
Sony Social Support

Hi DanR,

Thank you for sharing your experience, and we're sorry to hear about the ongoing issues with your TV. We understand how frustrating this must be. Please don't hesitate to reach out again so we can further assist you and ensure your Sony BRAVIA XR X90L gets back to working perfectly. We're committed to resolving this for you.

Please email the following information to [email protected]. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:

Full Name:
Best Buy Username:
Telephone Number:
Additional Information regarding your experience with the BRAVIA XR X90L.

Thank you for your patience, and we look forward to improving your experience!

Sincerely,
Maria

Hi CHESH, We are apologize for the inconvenience. This is definitely not the experience we wanted you to have. May ask for your case ID so we can review?

You may reach us at [email protected] with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi TribeBB,
Thank you for your time writing this review. We understand how frustrating it can be when your viewing experience is interrupted. This is definitely not the experience we want you to have with our products. Your needs and satisfaction is our top priority. Allow us to help make this a better experience.

For best picture quality, we recommend not exposing the screen to direct illumination or sunlight and avoiding installing the TV in a room with reflective walls and floor materials.

To make sure you get the most out of your Android TV or Google TV, you should always keep the TV up to date with the latest firmware and software updates. Updates for your TV can include enhancements, new features, and applications, as well as bug fixes and feature improvements.

If the TV freezes or displays a blank screen when streaming video on Android TV or Google TV, try some solutions below:
Power reset the Android TV™/Google TV.
Install all pending updates from Google Play Store.
Clear the data and cache of the app.
If the issue still occurs, perform factory data reset.
For reference: https://www.sony.com/electronics/support/articles/00141896?utm_source=glean

May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi ROAG,

That is deeply frustrating, and we sincerely apologize for this unacceptable failure of your high-end XR X90L TV right after the warranty period. We take hardware issues on our premium models seriously. Please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:


One of our technical specialists will call you back within 2 business days.


Sincerely,
Eliab

Hi RandyH,

Thanks for sharing your review and experience with the X90L. We're glad that you like the picture quality of the TV. It's unfortunate that you are experiencing green screen on the TV. For optimum performance, make sure that the software version of the TV is up-to-date. Aside from performing a power reset, resetting the TV to factory settings may also help resolve the issue. For more information, please refer to these links:

https://www.sony.com/electronics/support/articles/00028577
https://www.sony.com/electronics/support/articles/00159487

Hope this helps. If still not resolved or you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi SusanH, thank you for sharing your experience, and we're sorry to hear that you're having issues with the picture quality on your new Sony - BRAVIA X90L. We know how important picture performance is, and we'd love to help you get the most out of your new TV with some simple steps:

1- Please make sure your TV software is fully up to date, as updates often include picture and performance improvements. You can check for an available by going to settings > system > about > software update > update your TV software.
2- It's also a good idea to compare the image across different sources to see if the issue is isolated to one of them. Try different streaming apps directly on the TV and also test any external devices you may be using.
3- You can also fine-tune your viewing experience by adjusting the picture settings. You can check this guide on how to do it:
https://www.sony.com/electronics/support/articles/00190409?utm_source=glean

If you need further assistance, our technical team is available through the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony!

Regards,
Dominick

Hi SamL,

Thank you for reaching out and bringing this matter to our attention. We’re truly sorry to learn about the challenges you’re facing with your XR75X90L TV. This is not the experience we intended for you.

To help resolve these issues, we recommend trying the troubleshooting steps outlined below:
• Software update - To fully experience the capabilities of your X90L, we highly recommend updating its firmware to the latest version. This software update includes essential features, applications, bug fixes, and enhancements. For further details, please visit the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90l/downloads

• To refresh your TV's content, please perform a Restart/Power Reset. For guidance on how to do this, refer to the following article:
ref: https://www.sony.com/electronics/support/articles/00159487

• If the power reset does not resolve the issue, you may consider a factory data reset. Please note that this will return your TV to its original settings, so be sure to record any personal configurations beforehand. Instructions can be found here:
https://www.sony.com/electronics/support/articles/00159487

If the problem persists or if you need further assistance, please send the following information to [email protected] so we can provide you with the best support possible:

- Full Name:
- Username:
- Telephone Number:
- Model Number:
- Issue/Concern:

We apologize if you've already shared some of this information in your review or with customer service; we just want to ensure we have the most accurate details to assist you effectively.

Your feedback is invaluable to us, and we are dedicated to enhancing our products based on our customers’ experiences. Thank you once again for bringing this to our attention.

Best regards,

Romeo
Sony Social Support

Hi RobertR, thank you for taking the time to share your feedback regarding your experience with the X90L TV. We sincerely apologize for the frustrations you've encountered, particularly with the screen going black and the need for frequent factory resets.

To assist you further, we kindly ask that you reach out to us via email at [email protected]. Please include the following information in your message:

- Full Name
- Username
- Telephone Number
- Model Number
- Issue/Concern

Thank you for considering Sony products and for bringing this to our attention.
Best regards,
Stephanie