Customer Ratings & Reviews

Hi M1A2G3A,

It brings us great joy to hear that you are finding the INZONE H9 II to be such an outstanding improvement! We are thrilled that the lighter design, enhanced noise cancellation, and seamless, lag-free connection to your PS5 Pro are elevating your gaming experience.

Thank you for your high recommendation and for choosing Sony to power your play.

Regards,
Dominick

Hi IVOJ,

We're excited to hear that your Sony headphones are delivering such great sound—especially compared to the previous generation—and thank you for sharing your fantastic 5-star review! It's wonderful to know that the flexible sizing and comfortable fit, even for larger heads, made a real difference for you. These are features we strive to get just right, so you can truly enjoy every listening moment.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi Brett,

We could not be more pleased to hear that your INZONE H9 II is delivering such a versatile performance across your PS5 Pro and Nintendo Switch 2. We engineered these headphones to provide top-tier noise cancellation and immersive spatial audio specifically for gamers, and knowing that they have earned your strong recommendation for both wireless and wired play is fantastic.

Thank you for choosing Sony.

Regards,
Dominick

Hi Nate,

We're really happy to hear that your Sony headphones are noticeably more comfortable and lighter than the previous generation. Thank you for sharing your 4-star rating—it means a lot to us! The thoughtful design of your Sony headphones makes extended listening truly enjoyable, and we appreciate your feedback about volume controls on the PS5 screen. We hope future updates make the experience even better for you.

Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.

HI Nate,

It is great to hear that the INZONE H9 II is providing a comfortable and reliable dual-connection experience for your gaming setup. While this model does not support hot-swappable batteries, you can continue playing while charging via the included USB-C cable, and a quick 5-minute charge will provide up to an hour of additional power.

Thanks for choosing Sony.

Best regards, Eliab

Hi Pulk87,

It makes us really happy to hear that you consider the Sony INZONE H9 II an excellent product and a "must buy" for the PS5!

We are thrilled that you are experiencing the immersive 3D audio, which is essential for next-level PS5 gaming. It is also great to know you are taking full advantage of the intuitive EQ fine-tuning in the app and the convenience of simultaneous connection to both your phone and PS5—that truly is a game-changing feature!

We really appreciate you choosing Sony!

Regards,
Dominick

Hi ErickH!
We are honored to hear that the INZONE H9 II is providing you with such a great experience! Excellent audio and mic clarity are key, and we appreciate you letting us know how much the simple app control contributes to your setup.

Thanks so much for choosing Sony!
Best regards,
Estefany

Hi Bunb,

We appreciate your detailed feedback regarding the INZONE H9 II. We are glad to hear that you are enjoying the sound quality, microphone performance, and comfort during your gaming sessions.

We also value your honest input regarding the feel of the ear cup materials. You are correct that the high-quality nylon and plastic components are specifically chosen to minimize weight for long-term comfort, though we understand your preference for a more premium texture. We will be sure to share your comments with our design team for future product development.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for sharing your detailed and honest feedback, Zavehi.

We are truly happy to hear that the great microphone on your INZONE H9 II is providing you with clear communication—that's essential for a smooth gaming experience.

We are, however, genuinely sorry that you were unable to achieve a sound profile you liked, even with the EQ software, and that you found the audio quality "all over the place." We appreciate this specific criticism and will share it with our development team, as we continually work to refine the sound experience across our gaming lineup.

We're especially sorry that the headset wasn't comfortable for you. We design our headsets, like the H9 II, with soft earcups and a snug fit for long gaming sessions, so it's always disappointing when they don't provide that comfort for every user. We truly hope that, even with the fit issues you experienced, your overall assessment that most people would find them comfortable helps other gamers.

We deeply value your detailed input, including your thoughts on the overall value. Thank you for taking the time to review the INZONE H9 II and choosing Sony.

Best regards,
Gus,
Sony Social Media Team

Hi Gigi,

We appreciate your feedback regarding the comfort and microphone of your new headset. We are also grateful for your suggestion regarding in-store color availability, as we are always looking for ways to improve the shopping experience for our customers.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Kenkickr,

We are pleased to hear that you are enjoying the comfort and crisp highs of your INZONE H9 II! While this model is tuned for competitive clarity, you can boost the bass by using the INZONE Hub software on PC to select the "Bass Boost" preset or create a custom EQ profile. For PS5, you can save these EQ settings directly to the headset via the Sony | Sound Connect app on your smartphone while connected via Bluetooth; these settings will then stay active even when you switch back to your console.


Thanks for choosing Sony.

Best regards, Eliab

Hi Alec,

Thank you for the 5-star review! We're really happy to hear that the INZONE H9 II is delivering solid quality for both your gaming and music experiences.

With Industry-Leading Noise Cancelling and Superb Audio Reproduction, this headset is designed to keep you focused in the game and immerse you completely in your favorite music. Enjoy the superior sound and comfort!

Thanks for trusting Sony.

Regards,
Dominick

Hi Tdoll!
Thanks so much for sharing your review with us.
It is fantastic to know that your new INZONE H9 II is such a big step up for you. We’re happy the new design and sound quality are hitting the mark.

Thank you for choosing Sony!
Best regards,
Estefany

Thank you for the fantastic review, EmmanuelC!

We are absolutely thrilled to hear that the INZONE H9 II headphones have been the greatest upgrade you've had in years!

It's incredibly rewarding to know that the Active Noise Cancellation feature is performing so well, giving them the ability to silence external distractions in a loud area of your house. We engineered the INZONE H9 II to provide both great sound quality and a distraction-free environment for peak focus and immersion.

Thank you again for choosing Sony to enhance your PC setup!

Best regards, Gus, Sony Social Media Team

Hello ChristopherK,

Thank you for choosing Sony!

We couldn't be happier to hear that the WHG910N headset’s sound quality allows you to hear footsteps much further than your previous headset. It’s great to know it’s enhancing your audio experience in such a noticeable way.

Best regards,
-Fred

Hi NickFan,

It is most rewarding to hear that your INZONE H9 II is delivering a great experience on your PS5. We are thrilled that you’re enjoying the pro-level clarity provided by our specialized carbon composite drivers and advanced noise canceling, which are designed to keep you fully immersed in the action. We also take great pride in the ultra-lightweight 260g design for those long gaming sessions, paired with the boom mic that ensures your teammates hear you clearly by cutting out ambient noise.

Thank you for trusting Sony.

Regards,
Dominick

Hi Ameet,

We are so glad to hear the INZONE H9 II is your top choice for gaming! It’s great to know you’re taking advantage of the customization features to get your audio experience exactly how you like it.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Jesse,

We are beyond pleased to hear that you are finding so much value in your new headset! It is fantastic to know that the build and performance across all categories have impressed you, as we aim to deliver a premium, high-quality experience for every gamer. We are glad to hear that the investment is paying off for your setup.

Thank you for trusting Sony.

Best regards,
Dominick

Hi MaizieM,

It is fantastic to know that you are finding your INZONE H9 II so comfortable and that the built-in microphone is performing well for you! We designed the INZONE series to provide both high-quality communication and long-lasting comfort for extended sessions, so we are thrilled you are happy with them.

Thank you for choosing Sony.

Regards,
Dominick

Hello Harrison,

Thank you for choosing Sony!

It’s wonderful to hear that the Sony Inzone H9 II headphones are delivering such a great experience, especially with their lightweight design and comfortable headband. The flexible controls, customizable EQ settings, and seamless connectivity truly reflect thoughtful engineering. We appreciate your feedback on portability—it’s invaluable for guiding future enhancements. It’s fantastic to know the exceptional sound quality, effective noise cancellation, and clear microphone performance are meeting your expectations. The addition of a physical mute button and removable mic clearly enhances your overall experience. Thank you for recommending them as a top choice for gaming!

Best regards,
-Fred