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Customer Ratings & Reviews

$1,148.00

Customer reviews

Rating 4.5 out of 5 stars with 459 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 459 reviews
  • Rated 5 out of 5 stars

    Sony-STR-AN1000 great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great deal for the Sony brand and receiver capabilities. We had a difficult time figuring out the Arc input/output for both a sound bar and TV but this is not the receiver's fault. Overall, if you're in the market for a multi-channel receiver, the Sony STR-AN1000 is a straightforward receiver and I recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LynnA!
      Thanks for sharing your review! We are thrilled to hear that you're happy with your purchase and would recommend the STR-AN1000 to others looking for a solid multi channel receiver.

      The STR-AN1000 features 7.2 channels with 165 watts of power and supports 8K video and Dolby Atmos. It also includes Digital Cinema Auto Calibration IX, which precisely measures the distance and angle of your speakers to create the best possible sound for your specific room.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Just Needs a Channel Selection Dial

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good unit with one exception. There is no A, B or A/B channel selector button or dial for controlling speakers in other rooms, such as music. Sufficient number of HDMI inputs/outputs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trapezoid,

      We are pleased to hear that you are enjoying the picture and sound quality of your STR-AN1000, as well as the generous number of HDMI inputs! We understand that the lack of a physical A/B toggle on the front panel is a change from traditional receivers; however, you can still control speakers in other rooms by using the Zone 2 or Zone 3 features. By connecting your secondary speakers to the SURROUND BACK/HEIGHT terminals and configuring them as "Zone 3" or "Front B" in the Speaker Settings menu, you can toggle them on or off and even play different music in each room using the remote or the Sony | Music Center app.


      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony AVR 7.2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was a breeze. Sound is quite good. Picture is crystal clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FoodbankDirector,

      We are thrilled to hear that you are enjoying your STR-AN1000 receiver! It is great to know that the setup was a breeze and that you are loving the sound quality and crystal-clear 8K HDR picture.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Sony amp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this amplifier very easy to set up and very easy to use. It worked well in my house. I would definitely recommend it great bang for the buck.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for the positive review of the STR-AN1000, ChrisA! We are elated to hear that you found it very easy to set up and use, and that it worked well in your home. We strive to provide products that offer great value and enhance the user experience. Your recommendation and appreciation for the amplifier's performance mean a lot to us. If you have any other feedback or questions, feel free to reach out. Thank you for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Power, Sound quality

    Rated 5 out of 5 stars

    Unmatched clarity, power and features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I sit here listening to a concert I am streaming, I couldn’t be happier with this system. It has more than enough power, sound is clear enough as I feel like I am in the concert hall itself. I am still getting to know all of it’s features. I was very impressed as to the setup of the system in conjunction with the speakers (Klipsch regency 7.2).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an old receiver-based surround sound system that was on the verge of failure. Tried several sound bars but none compared. On the recommendation of the sound expert at Best Buy, we bought this one. While the setup takes a bit, the instructions were easy to follow and it works exactly like we wanted. One remote controls the TV, Roku and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaniB,

      We're delighted to hear that your transition from an older receiver-based surround sound system to your Sony STR-AN1000 has been a successful one. Thank you so much for your incredible 5-star rating—it's wonderful to know the clear setup instructions and convenient all-in-one remote control have made things effortless for your TV, Roku, and sound. Your Sony receiver’s seamless integration and powerful audio performance stand out for home entertainment upgrades.

      Thank you for choosing Sony—wishing you an outstanding day!
      DiegoV. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect! Replaced the sdr790 or something It had the 4k the atmos the 7.1 but it would not allow PS5 passthrough. That sucked. So I had to run HDMI and optical. Well doing this caused the receiver to constantly switch inputs cause it kept reading multiple inputs so i constantly had to hit the sound source on remote at least 3-4 times. Well after a year of that i was done. So I did research and found the An1000 to handle what i had. Now the PS5 works and only need to run HDMI cable now. No more constant source picking. And it sounds much better than the sony model below it. Guess thats the difference between $400 and $800. Sometimes going cheap is just fine, sometimes it costs you more in the long run.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobW,

      You made the right choice upgrading to the STRAN1000! We're thrilled that you are enjoying the sound quality of the receiver and how it works well with the PS5. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A nice upgrade over the previous model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned the Sony 1080 since 2017 and was looking to upgrade. This new unit is an improvement across the board. Dialogue is clearer and the separation between channels is much more distinct. The 360 audio features feel a little gimmicky, but are ok for certain things. My turntable using an external amp sounds much improved with this unit. The ability to “lift the dialogue” only works with ceiling mounted atmos height speakers, so I haven’t had a chance to test that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KazPro, congratulations on your upgrade! It's truly wonderful to know you're enjoying your new Sony - STR-AN1000 and its clearer dialogue and separation between channels. With support for Dolby Atmos, Dolby Speaker Virtualization, DTS:X, and DTS Virtual: X this AV Receiver delivers an object based surround sound experience. Thank you for choosing Sony and enjoy your new setup! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Excellent to pair with a Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent system unit with multiple HDMI ports, which was exactly what I needed. It pairs perfectly with my Sony OLED TV, and I highly recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnY,

      We are delighted to hear you're enjoying the connectivity of the STR-AN1000 receiver and that it pairs perfectly with your Sony OLED TV for a great viewing and listening experience!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Sony products can’t be beat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had Sony products for many years now, and they can’t be beat for quality and great sound. This new receiver was easy to connect and set up, and it has great separation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bondgirl42, Thank you for your time writing this review! We're glad to hear your satisfaction with the superb sound quality of your 360 Spatial Sound Mapping 8K 7.2 CH A/V Receiver. It's great to hear that the 7.2 or 5.2.2 setup featuring Dolby Atmos® and DTS:X is effectively enveloping your space with impressive video quality and captivating 3D audio. Thank you for trusting Sony! Your loyalty means everything to us. -Jess Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sony Receiver Great Sound Quality and Easy Setup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony A/V Receiver is so easy to setup especially for Dolby Surround Sound uitilizes the include microphone. We were putting this in room that had existing speakers mounted in the ceiling and the walls. Not quite perfect locations but the Sony phone app does all the work to optimally configure the room using the existing speakers as well as some new ones added to make 7.2 compliant for you.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    All in one

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this receiver up on sale and it goes on sale a lot, so if your looking for a great all around Av receiver that’s priced well this is it! Loved this unit easily controlled and setup is a breeze with Sonys on display setup. 10/10 budget loud movie/gaming/stereo system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Awesom Receiver

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This receiver really impresses me, The sound is Awesome.I bought my first one as a open box, was missing parts the mike and the stand and I never could get it right. I went back and bought a brand new one and wow, I had it set up in no time at all and everything works as it should

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Love it so far.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Set us was easy. Sounds really good. Possibly plan on adding wireless back surround speakers, so will update if I do.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ScottM,

      Great! We're glad that you like the sound quality and user-friendly functions of the receiver. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony from Onkyo

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound for the price with my Klipsh 5.1 bookshelf speakers. easy to set up and little to no issues with any sort of compatibility

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mamu40,

      Thank you for the positive feedback! We are happy to hear the STR-AN1000 is working seamlessly with your speaker setup and was easy to install.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the Sony 770, it has a similar design front and rear, but vastly improved sound quality. The wifi connection and app controlled settings makes setting up a breeze. Connects well with my Bravia TV. If you're looking to upgrade without breaking the bank this is the one.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little nervous about purchasing an open-box Sony Receiver, but for nearly half the price, I decided to give it a try, knowing I could return it if I wasn't satisfied. After setting it up, I was very happy with the sound and video. The picture quality from my computer was much clearer than it was with the receiver I replaced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience with your open-box Sony Receiver, GlennS. It's great to hear that, despite your initial reservations, you found both the sound and video performance exceeded your expectations—especially at such a significant value. We're especially pleased that the improved picture quality from your computer made a noticeable difference. Your feedback is incredibly valuable, and we're glad you gave us the opportunity to show how an open-box product can still deliver exceptional results. If you have any questions or need further support, we're here to help ensure you continue enjoying your receiver.

      Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Power, Sound quality

    Rated 5 out of 5 stars

    The Way To Amplify

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, Lots of power, Fantastic sound quality, Great input output flexibilities. Remote also is nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandallB, awesome! We're truly delighted to hear about your satisfaction with the amazing sound quality, superb features, and excellent performance of your STR-AN1000. Thank you so much for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent, when it works.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Sony home theater receiver. The sonic experience is excellent, but it has software issues. Routinely it starts up not remembering the last used input. You have to tell it what input to use every time you turn it on, which gets old really fast. At less than less than 2 years old, it has failed the same way as the STR-DN 1080 that I had before it. The soft start power amp relay doesn’t activate so there’s no sound output. Poor quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Henkerhaus,

      We appreciate your inquiry regarding our Sony receiver. We apologize for the inconvenience. We want to make sure you're completely satisfied with your product.

      The behavior observed with the STR-AN1000, where it does not remember the last used input and instead defaults to the TV input upon startup, is considered normal operation. This is because the receiver is designed to prioritize the TV input when it is turned on, to ensure that it is ready for use.

      About the issue related with the sound, here are a few steps you can follow to troubleshoot the problem: Disconnect the power cord from the STR-AN1000 and leave it unplugged for about 2 minutes. Then, reconnect the power cord and turn the unit on. Verify that your STR-AN1000 has the latest firmware update. You can check this link: https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-an1000/software/00290762
      Also, you can navigate to 'Setup' - 'Speaker Settings' - 'Manual Speaker Settings' and perform a 'Test Tone' to check if the speakers are working correctly.
      Ensure the speaker output settings are correctly configured:
      Access your TV's sound settings and set it to output sound through the STR-AN1000 (Audio system).
      If the above steps don't resolve the issue, perform a factory reset. To do this, turn off the receiver, press and hold the power button for more than 10 seconds until you see the reset process start. This will return the settings to their initial status.

      If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6366 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET.

      Thank you for choosing Sony.
      Best regards,
      - Stephanie Sony_US

  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great Receiver!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Surround Receiver. Plenty of power and HDMI inputs. Nicest feature is the source auto detect. All of my external components are other brands, yet the receiver auto powers on and off with them. Very nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, BobS!

      We are absolutely thrilled to hear how much you are enjoying your STR-AN1000 7.2 Channel A/V Receiver and consider it an Awesome Surround Receiver.

      It's great to know that you're satisfied with the plenty of power and the number of HDMI inputs. We are especially pleased that the Source Auto Detect feature is working perfectly for you! We engineered the receiver to offer seamless integration, and it's rewarding to hear that it auto-powers on and off with your external components, regardless of their brand. That convenience is a key part of the premium experience we aim to deliver.

      Thank you again for choosing Sony to be the central hub of your home theater system!

      Best regards, Gus, Sony Social Media Team sony-global

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