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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3581 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

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    Rating 4.1 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 3,581 reviews
  • Rated 5 out of 5 stars

    KICKER SPEAKERS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan, who installed the speakers was great, very knowledgeable and friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new radio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good instillation stereo sounds great thanks guys

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One word "good", there are small imperfections here and there. For example the speaker grill on whatever speaker wasn't all the way back on, I was able to punch it back in. But the installers seem to under estimate how important looks are. If I get in my car everyday and see minor slightly out of place moldings or dash equipment more than once it starts to get annoying, especially when you know it is such an easy fix and if the installer would just pay better attention your car would look flawless! Overall the installation process was good but nothing to boast about. It "got the job done" if you will, but nothing more, nothing less. FYI I am a veteran when it comes to car audio as in I have had it done many times before at Best Buy as well as other places.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad specifically service installer Cung was

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TotalTech membership is definitely worth it. Cung has now installed a car alarm, speaker upgrade, amplifier and subwoofer in my SUV. Trust him. Never oversells. Neat installation. Next is the radio upgrade and amplifier upgrade on my daily driver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ur tech was in much hurry.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love Best Buy but we had to make an appointment for some tires to be installed. Once we got there he was in such a big hurry he kept saying no u need to purchase this and this in order for me to do it. We came home and made another appointment else where but with the same company and there it was done and we never had to purchase nothing. Very nice person not trying to take advantage of the situation. Thank u .. Some techs are highly honest and some just want to sell k owing that we dont need to purchase nothing what so ever. NOT COOL...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the initial appointment was canceled due to tech not coming in, the 2nd appointment went well. The install is great and the sound is wonderful. I did get a call a week later that she left some tools in my car and if I could return so she could get them. I did return and she did get them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A most pleasant experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure that it may be different depending on where you go, but the AutoTech Shawn at the Quincy, IL Best Buy did a great job on my replacement front speaker install. I was told at first that it could take up to 2 hours, but received a call about 40 minutes later saying I was all done. All of my window and lock switches still worked, and it seems like the door armrest is now on even tighter than what it was before taking it in, which I approve of. Front speakers sound great! And he took the time to show me the old front factory speakers were in fact blown, and answer a few questions I had about EQ settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my car speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy who installs speakers in my car “Adam “ was amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Car speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and veey knowledgeable quick and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speakers sound great and overall quality has improved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geek Squad installed for speakers in my car because mine were blown out contact them on the phone through bestbuy.com the person set it up for me had the parts at the Best Buy in Lake Forest California gave me a scheduled time and it was done in an hour and a half. I had time to walk around their store and saw some pretty good prices on 32-inch TVs that I might be picking up if the price comes down a little bit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My 2004 Tundra Speakers!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was planning to install the speakers in my 2004 Toyota Tundra myself to save money. I was shocked (in a good way) to find out that my tech membership at Best Buy included FREE installation of all four speakers! The Geek squad did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker install in 1995 Roadtrek on a Dodge 3500

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to do my own audio installation, kept the original infinity speakers in the doors as I did not want to go through the hassle of removing the door panels. Everything worked well for a week, then no sound. Finally swallowed my pride and went to Best Buy in California Md. Tech did a great job and figured out that the infinity speakers (original to the van) had 6v amplifiers integrated. Well my new tuner was putting out more than 6v to each speaker.. so the amps were fried. He installed the new speakers.. now I am in music heaven again. Very good job after a bit of a head scratcher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service... Reasonably Priced!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with my speaker install. My 2018 Chevrolet Silverado presented some problems to the installer but he and the manager worked together through the problems and did a very good and relatively quick installation! I appreciated the Positive attitude and Determination of the installer. I will use Best Buy Geek Squad Services again! Excellent Service and Reasonably Priced!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Work!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris at Best Buy Parma did outstanding work installing my speakers. He took his time, guided me through the extra parts needed and installed the speakers like new. Soeakers are working great, no rattles whatsoever and they are in there solidly. Thanks again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my car speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs installed new speakers into my older model SUV. The install was quick & efficient, and i am very happy with it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    quick and decent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am upgrading the sound system in an older vehicle. I had hoped that a new head unit and front speakers was what was needed. After the install, which was done well and quickly I found out the rear speakers were not working. My issue is that the tech didn't inform me. I realized it after attempting to balance system. I ended up having to buy and make another appointment for installation of rear speakers. I don't mind having to make another purchase but the store is pretty far from where I live. I could have taken care of it while I was at this particular store and not having to make another trip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t break door panels tabs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install my front speakers without breaking any tabs should of hadd them install rear because I broke tabs of window switch so I can remove the door panels. They also went a step further fixing my rear speakers because had low volume and mad sone wire connection adjustment now blasting all around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a little longer than anticipated but the installer went up and beyond to make sure I was satisfied. Great customer service. The only thing I would change would be that they provide more than I tech when they are fully booked. Associates kept stopping the tech during the installation and asking questions and at one point stopped my installation and took him away from what he was doing to help another customer that was trying to track her husband? Really I had been there for 5 hours and still waiting and they take him away for that? Other than that it the job was completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice work on car electronics install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The car electronics install crew at EP BestBuy are good, they do nice work. I had heard they’re good so I was expecting that and they did nice work on my new vehicle, sounds great, not surprised.

    I would recommend this to a friend
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